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All Forums > Shopping Info > Shopping Info Forum Page 31 > Problems With Lasers Edge
AuthorPost
hoosiermak
New Member


3 Posts
1/04
Posted - Jan 21 2004 : 9:37PM
Has anyone else had problems with Lasers Edge. I ordered Vista Valley PTA from them. When my order placed they told me it was out of stock but would be in within a couple of weeks. Three months later I got an e-mail telling me it had been shipped. Two weeks later I still didn't have my DVD. When I Wrote them an e-mail I got this responce....

From: The Laser's Edge [mailto: store@lasersedge.com

Nothing has been returned to us from your account by the post office. Unfortunately there is nothing we can do to recover a missing shipment.

Sorry
Marc Daege


--
The Laser's Edge
______________________________________________
317-848-2875 / 317-848-2088 / 1-800-344-0307 /
FAX 317-848-2805

I was out the money because I couldn't contest the charge because it had been longer than 90 days since the chage was made. So DON'T shop Lasers Edge.

Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Jan 21 2004 : 10:45PM
That shouldn't be the case. Laser's Edge doesn't charge until the item is shipped, not when the order is placed. Your card should have been charged 2 weeks ago.
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Jan 22 2004 : 12:22PM
Yeah, although Laser's Edge had some good prices I won't use them anymore. Out of my last couple orders, one was a usually ships in a few days which I've now been waiting 6 months for. I would be more understanding on this if they would have changed the estimated ship time fairly soon after seeing how long it was taking my order, but instead they left it on the 1-3 days (IIRC) for over three months while I was e-mailing them to question them on it every month or so. The other order was one where I ordered a mainstream set. It was titled as a set, the picture showed a set, and their fine print said it was a 1 disc release. I assumed (should have known what happens when one ASSuMEs) that it was possibly being re-released on one DVD rather than on 3. It arrived as the first part of the 3 part set. When I questioned them, pointing out that both the title and the picture showed it as being much more than what arrived, I was just told that it was listed as 1 disc lower on the screen and that if I wanted they could order me the box at a substantially higher cost (without even offering to take the one I ordered due to their mistake back). After that Laser's Edge became one of the only Adult DVD Talk affiliates on my "Do Not Buy From" list (I think I've had three total, and the other two aren't around any more).
Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Jan 22 2004 : 1:12PM
I have to defend Lasersedge because it's my favorite store.

I've been buying from them like a year now and only had a problem with the second order but back then Lasersedge was using a different shipping company (the $1.99 int.national shipping btw). After they switched I never had a problem again and I think we're talking 50 packages to Holland so far here.

It takes around 16 days before I get my movies from Lasersedge and that's not bad for such cheap shipping. I also would like to say that Marc has been providing a great customer service towards me!

I admit that some titles take forever to get in stock, I wish they had a more up to date stock status and I also wish they would add more new movies sooner. They have to update faster.

Lasersedge is cheap and so is the shipping so I'm a very happy customer of them.

Asmodeus
Lord of Lust

az-mo-day-us
6338 Posts
10/01
Posted - Jan 22 2004 : 3:47PM
I've also been a regular customer of Laser's Edge for quite some time now and have never encountered any problems with their service. I guess I'm lucky because every title that I've ever ordered from them shipped immediately and arrived at my door in as little as 3 days. It is a shame others here haven't been as successful with their orders as I have but in situations where a certain title is out of stock it would be best to pick something that is available or just cancel the order and shop elsewhere.
 
hoosiermak
New Member

3 Posts
1/04
Posted - Jan 22 2004 : 4:10PM
The DVD was shipped at The end of October. I tried writing to them asking for help over the next six weeks and got no help. The basic response was in the e-mail, SORRY, NOTHING WE CAN DO ABOUT IT. I've used FivestarDVD and Action DVD and Globalflix. All of them have been very good and very quick. All I want is the DVD I paid for. And now almost six months after I ordered I still haven't got a thing. They will not even respond to e-mail anymore.

And I did try to contest the payment with my credit card company but they told me it was too late to contest it.

howie
Member

144 Posts
11/03
Posted - Jan 22 2004 : 6:48PM
I've had mixed results from Lasersedge. A few orders shipped promptly but I'm still waiting on one from an order I placed in mid-Dec. While their site says the disc ships in 1-3 days, a month has passed.

Luckily, they haven't charged my cc but I wish retailers maintain accurate inventory details on their sites. Or at least send an e-mail to customers if a delay occurs.

lindi
Senior Member

12345
3205 Posts
9/02
Posted - Jan 22 2004 : 10:22PM
I've been waiting for Justine: Nothing to Hide 2 for over 3 months now. It's on back order.

Zzzzzzzzzzzzzzzzzzz...

Billy244
Member

77 Posts
7/03
Posted - Jan 28 2004 : 5:59AM
on 10 th december i ordered with them "naughty college schoolgirls 30"

the shippment was so long i asked Marc "Why"

he answered me it was due to snow storm ...

4 weeks later he told me it was due to problems with all their suppliers

so this site can't be seen as "serious"

yesterday i have cancelled without problems my order

i 'm waiting this movie now from Adult DVD now with ...free postal service ...

but now it is difficult for me to be confident with american dvd site

see you

Epstyl
Member

france
50 Posts
3/03
Posted - Feb 1 2004 : 12:38PM
Marc Daege is perhaps nice but that is not enough!!!
One makes trade or one does not make any.

Like the majority, I gave up buying at laser edge.The principal reason is the time of availability (6 months often, sometimes more).
Being given that the number of credit card is out of use 6 months later.....
And sometimes with the delivery, it is not the dvd which you ordered.
And the search engine is not really effective...


I make an order this Sunday evening at Adult dvd today.Reception of the parcel this Saturday February 07.that it is job!!!

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Feb 1 2004 : 1:38PM
I have to agree on that. They really need to improve their search engine!
hoosiermak
New Member

3 Posts
1/04
Posted - Feb 2 2004 : 9:13PM
Good News, Marc has agreed to credit my credit card back the money I spent on the DVD that never arrived.
DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Feb 2 2004 : 9:19PM
Glad to hear it's resolved hoosiermak.

DenverDon

Edited by - DenverDon on 2/2/2004 9:18:52 PM




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