All For Us - review by Captain Jack| Author | Post |
|---|---|
| Epstyl Member france 50 Posts 3/03 |  Posted - Jan 18 2004 : 7:12AMHere is a mail which I sent to FIVESTAR DVD concerning the expenses of sendings for the articles out-stock Hello, " We will automatically ship your out of stock items when the merchandise arrives at no additional charge to you. The items listed below are presently backordered ".
It is almost of swindles.You made the same thing for the order N° 176502.There was only one article except stock & the costs carriage amounts now to 17.50 $.totality is 47.30 $ instead of 40.80 $.approximately 2 weeks of waiting to receive only one DVD in its mail. Site ACTIONDVD adds up 12.25 $ per 8 dvd.The parcel arrives in 5 days. Afflicted but I am obliged to express my dissatisfaction towards your service.Simplest would have been to divide the expenses by 2. I perhaps will warn the international customers on the forum of "ADULTDVD TALK". Thank you. Laurent. PS:If I made an error, to excuse me in advance.in this case I consider that completely abnormal.  [Link] |
| Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02 | Posted - Jan 18 2004 : 8:20AM Btw, is there no option where you can choose "ship when all dvd's are in stock" like at Laserssedge? That's the great thing about Lasersedge, they only charge you for shipping once and send the DVD's when in stock, they don't wait until they're all in stock. That's what I call great service! Let us know how it turns out for you Epstyl.  [Link] |
Bill  All-Star Member 5334 Posts 6/00 | Posted - Jan 18 2004 : 9:32AM However, I hope you gave Five Star a chance to correct the problem before publicly complaining here. Retailers should always have the opportunity to fix an issue before they are maligned here. [Link] |
| Epstyl Member france 50 Posts 3/03 | Posted - Jan 18 2004 : 11:22AM I already carried out 13 orders at fivestar since February 2003.this error occurred with 2 recoveries.I announce you, dear bill, that the amount of the 2 orders changed in my personal account.I think that it is voluntary.Alas, much of French cannot communicate in English.Thus much about customers will never complain. I am also customer at ACTIONDVD, DVDNOW, DVDTODAY, MOVIES BYMAIL, CD UNIVERSE, VIDEO JADED, MEDIA NETWORK..... And that for the territory of the United States.But I also order in Europe. Afflicted, Bill, but I do not leave any chance with FIVESTAR.It is completely inadmissible. [Link] |
| Ethan Five Star DVD Five Star DVD Tempe, Arizona 47 Posts 9/03 | Posted - Jan 19 2004 : 10:54AM Salut, j'ai noté une erreur votre commander pour expédier de charges pour 6.50; je vous ai remboursé pour l'honoraire d'expédition ENTIER de 14.50 aujourd'hui. Nous apoligize pour l'erreur. Remercie encore! [Link] |
 | |
| Ethan Five Star DVD Five Star DVD Tempe, Arizona 47 Posts 9/03 | Posted - Jan 19 2004 : 10:56AM I noted your email from you this morning and upon seeing your 6.50 dollar overcharge for shipment, decided to refund you 14.50 for the entire shipment of both your first and last dvd. Thanks again! I hope my french was somewhat decipherable. We appreciate your business with Five Star! [Link] |
| Joey Starr Senior Member Still wanking after all these years. 8082 Posts 10/00 | Posted - Jan 20 2004 : 2:50AM [Link] |
| Use the code below to link to this topic or a specific post. |
| URL of this thread |
| Link to this post with HTML |
| Link to this post with Forum Code |