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All Forums > Shopping Info > Shopping Info Forum Page 24 > What's with XRent?
AuthorPost
Regmeister
New Member

3 Posts
7/05
Posted - Aug 1 2005 : 7:30PM
I placed an order with them 2 weeks ago that I received very promptly. Unfortunately, 2 of the DVDs were defective. I have contacted them since by email to figure out an equitable way to exchange them, but have heard nothing back for 9 days. Anyone know how to contact them other than through email? I have always received excellent customer service from them until this latest order. Any advice would be appreciated.

Thanks,
Reg

XRentGuy
XRentDVD

XRentDVD Employee - with a little pull ;)
53 Posts
4/01
Posted - Aug 2 2005 : 12:37AM
Regmeister,
Please email me the information on this issue (order number and which titles are defective). I'll look into it first thing tomorrow morning.

XRentGuy
XRentGuy@XRentDVD.com

Neil
New Member

Miami, Florida
2 Posts
8/05
Posted - Aug 2 2005 : 12:48PM
Regmeister, please keep us posted on the resolution of this matter. I didn't notice any BushDVD customer service complaints like this in the "Online Adult DVD Rental Store Review Thread."
Regmeister
New Member

3 Posts
7/05
Posted - Aug 3 2005 : 12:25AM
Just to update you guys, I got hold of the guys at XRent and they have resolved this situation much to my satisfaction within 24 hours of hearing about it. The only thing that didn't come out right was that both DVDs (Vertigo's Stacked & Packed, Red Light's Semen Sippers #4) have not been fixed by the makers, so I won't be getting them back, but XRent absolutely took good care of my prob.

Kudos to XRent




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