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All Forums > Shopping Info > Shopping Info Forum Page 22 > Why???
AuthorPost
Something Different
Member

96 Posts
1/06
Posted - Jan 23 2006 : 6:58PM
I rented a dvd from a company and it was severely scratched so that 2 entire scenes were unplayable. So I reported it as broken and explained the scratching and sent it back. However, I naively thought they would replace it and send a better copy so I kept the item in my queue list only to have them send back the same dvd. Frustrated...
Anybody else feel rental companies should remove DVDs that have entire scenes unplayable. It seems to happen to me every so often.
Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Jan 23 2006 : 7:24PM
Most stores will test a DVD on their in-store player. If it works on their player, they will keep it in stock.
Something Different
Member

96 Posts
1/06
Posted - Jan 23 2006 : 8:12PM
Yeah, and thats probably what happened. If you play it, it will play perfectly in the beginning and than around the last 1/3 it won't play.
XRentGuy
XRentDVD

XRentDVD Employee - with a little pull ;)
53 Posts
4/01
Posted - Jan 23 2006 : 9:23PM
I can tell you from our end if a customer lets us know what the specific problem is, we will test for that specific problem before we put the title back into stock. Although we typically get "Disc Doesn't Play" or "Skips" with no further explanation. In which case we test the disc, and if it passes we put it back into stock.

Hope this helps,


-- XRentGuy




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