But, I will not shop there anymore because of the very poor customer service.
I ordered some dvd's and 1 of them happened to be not in stock. Though I didn't mind waiting at that time, a week later I had a change of heart. I decided I wanted to cancel the out of stock film and have them send me the ones that were because I didn't want to wait for the last one to become available again. So I emailed customer service...waited....and after a day there was no response. Sent a 2nd email....waited....no response. Sent a 3rd...you get the picture.

So then I took the next step to call the customer service number. First call I got a customer sales rep's voice mail....left a message...waited until the next day...no response. Tried calling again...no live person answering the phone again....it became like email interaction (or in their case lackthereof). I was really mad at this point.

Finally I had to go the BBB (Better Business Bureau) website to check out if there was any other contact to answer my question. There was a legitimate address to the Sales Manager there. So I emailed her and she responded that she would cancel the out of stock dvd and send the remaining ones. Ok I thought to myself, I can say good riddance to this company, I won't do business with them again.

Then 2 weeks later the out of stock dvd that I supposedly cancelled arrived at my door and charged to my credit card. I was like " WTF, I told the sales manager to cancel it." Anyways I emailed her again attaching the previous email of her confirming that she cancelled the last dvd. As you can probably guess.....no response...email a 2nd time...so on and so forth. Anyways dealing with this company is futile, I will not buy from them ever again. They do not do what the customer expilictly asked them to do.

Buy from this company at your own risk. Maybe you will have a better experience than I had.

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