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All Forums > Shopping Info > Shopping Info Forum Page 40 > XonAir is crap, horrible service
AuthorPost
darkcloud
Member


77 Posts
6/01
Posted - May 24 2002 : 8:54PM
The online store www.xonair.com has the worst service. When orders are placed, they consistenly fail to mail dvds in timely manner, one must call them to remind them! They are very good at taking your money first. This very typical of XonAir, expect such services. Now you know so you can just skip XonAir all together. The employees of XonAir are rude, inconsiderate, and just plain lame. Everyone! Do yourself a favor. Please don't shop at XonAir.
Zatoichi
Member

Sunny California
414 Posts
1/01
Posted - May 24 2002 : 10:15PM
Funny, I was planning to post about how good my experiences with Xonair have been.

I've used Xonair on several occasions & found their service to be outstanding every time. As far as failing to mail discs in a timely manner, the last order I placed with them was on a Thursday evening, and I had my discs by 11:30 am on Saturday. You can't get much better than that.

I've never had to call & remind them to send out a shipment, nor has this happened with any other online retailer.

Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - May 24 2002 : 10:29PM
I noticed that XOnAir is no longer an an affiliate store of ADT. Does anyone know when (and why) this happened? (a search on "XonAir" did not turn up any information regarding this).
Evil_Rip
Senior Member

Power overwhelming
1117 Posts
12/99
Posted - May 24 2002 : 11:34PM
They were removed sometime last year.
The reason?
The Bosses can answer this one.

just remember they were REMOVED!

Drew Black
broken crankshaft

8031 Posts
9/99
Posted - May 25 2002 : 10:41PM
We removed them after three months of informing them that their affiliate program was broken. They made some changes to their hosting environment that broke the way they track affiliate orders. (They moved to a small server farm arrangement instead of a single dedicated web server.)

After many months of consistently sending them a particular amount of business our orders through their site dropped by 90% like someone turned off a switch or something. After repeatedly providing testing results as proof that the affiliate sales tracking system was no longer functional they finaally acknowledged that they had a problem. We asked if they would consider compensating us in some type of fashion that was fair to both parties for the drop in affiliate revenue and the response was something along the lines of "tough shit." We promptly removed them from the price search.

 
Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - May 26 2002 : 11:40AM
just to add... it took over a month to get a response to my emails and phone calls. if i can't get a response out of them, i have to assume customers get similar treatment.
Evil_Rip
Senior Member

Power overwhelming
1117 Posts
12/99
Posted - May 28 2002 : 1:47AM
This is funny.
Shortly after my post.
They sent me a coupon for $10 off 50 purchase.
Drew Black
broken crankshaft

8031 Posts
9/99
Posted - May 28 2002 : 10:20AM
Do they regularly send you coupons or was this one more of a special circumstance as a direct result of your post here?
Evil_Rip
Senior Member

Power overwhelming
1117 Posts
12/99
Posted - May 28 2002 : 11:33PM
It looks like a newsletter.
the last time they sent me a newslatter was I think last year.

They say they're sending it to me cuz i ordered from one of their networks. which isn't true.

I've forwarded to you the email they sent me.

lates.

Drew Black
broken crankshaft

8031 Posts
9/99
Posted - May 28 2002 : 11:38PM
It's possible that you may havae ordered something from one of thier plethora of web sites. Most people don't realize this but XonAir is just one of at least 25 different websites run under the corporate name of IDC. You may have ordered something from them and didn't even know it.
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