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All Forums > Shopping Info > Shopping Info Forum Page 25 > XRent vs. Bush for two months...
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astroknight All-Star Supporter
Questionable Moderator


Tastes so good...
4187 Posts
11/99
Posted - Mar 15 2005 : 10:54AM
Okay, the two main subscription plans out there are between XRent and Bush. I don't think I'm alone in comparing them, but for some reason I decided to keep track of them for a couple months. I noted when I sent he disc back, when it arrived and the new one was shipped out (always the same day for both XRent and Bush) and when it arrived back to me in Minnesota. When I received a shipment from either company, I did my best to watch it the day it arrived and send it back the next day to see just how many rentals the "average person" could hope to get out of each program. For each company, I had one or two shipments that sat a couple extra days. Yes, the Post Office is a big factor in this as well, but both companies are based in California while I'm in Minnesota which in my head means the post office factor shouldn't skew things one way or another. So on to the games...

XRent
Plan Used: 3 DVD at a time plan for $24.99 / month
Date Started Test: 12 / 29 / 2004
Date Ended Test: 3 / 1 / 2005 (62 Days due to New Years Holiday)

Total DVDs Received: 16 (includes 2 extra shipments due to problems listed later)

Problems
Problem #1 - Delivery problem. I had one DVD which took 16 days to arrive. I notified XRent when it was beyond its limit, was told to wait a few more days just to be safe. A couple days later I e-mailed them late in the afternoon and they shipped out a replacement DVD that same afternoon.

Problem #2 - Wrong Disc shipped. I ordered Nina Hartley's Private Sessions 13 and was shipped Nina Hartley's Private Sessions . The day I alerted them they shipped me out the next available title on my list with an apology. I added the title a few notches down my queue list to give them time to straighten things out, and when it came due again a little over a week later (and after the time of my test), the same problem occurred again. Supposedly XRent has now fixed the problem, and the title of the DVD listed as out has changed to reflect the real title.

Shipping Times
Returns to XRent (Days - # Shipments)
2 Days - 2
3 Days - 2
4 Days - 5
5 Days - 3
6 Days - 1
7 Days - 1
10 Days - 1

Average time - 4.6 Days

Returns to Me (Days - # Shipments)
3 Days - 5
4 Days - 7
5 Days - 1
6 Days - 0
7 Days - 1
8 Days - 1
16 Days - 1

Average Time - 4.9 Days

Total Turnaround Time (Days - # Shipments)
6 Days - 3
7 Days - 2
8 Days - 2
9 Days - 3
10 Days - 1
11 Days - 1
12 Days - 1
13 Days - 1
21 Days - 1

Average Time - 9.5 Days
33% of DVDs turned over in 1 week timeframe
Estimated Possible Number of DVDs per month - 9 (61 days / 9.5 Days/DVD * 3 DVDs at a time / 2 Months)
End Cost Per DVD Rental - $2.78


Bush DVD
Plan Used: 4 DVD at a time plan for $22.95 / month
Date Started Test: 1 / 3 / 2005
Date Ended Test: 3 / 4 / 2005 (61 Days)

Total DVDs Received: 24 (12 - 2 DVD shipments)

Problems
None

Shipping Times
Returns to Bush (Days - # Shipments)
2 Days - 4
3 Days - 6
4 Days - 2
5 Days - 1
6 Days - 1

Average time - 3.2 Days

Returns to Me (Days - # Shipments)
3 Days - 7
4 Days - 4
5 Days - 1

Average Time - 3.5 Days

Total Turnaround Time (Days - # Shipments)
5 Days - 2
6 Days - 3
7 Days - 5
8 Days - 1
9 Days - 1

Average Time - 6.7 Days
85% of DVDs turned over in 1 week timeframe
Estimated Possible Number of DVDs per month - 18 (61 days / 6.7 Days/Shipment * 2 DVDs/Shipment * 2 DVDs at a time / 2 Months)
End Cost Per DVD Rental - $1.28

Conclusions, Final Thoughts, and Other Notes
I've been with both companies quite a while, and this is the most problems I've had with XRent. I've had a couple cracked DVDs in the past, but nothing like the problems I encountered here. Granted, they've responded promptly to problems, but I have yet to even have a cracked DVD from Bush.

My queue list seemed to have a similar amount of titles out from both companies, and they were current enough that I could often have some decent control over what would ship out next.

I think XRent carries a wider selection of DVDs (especially if you're a fetish fan), but at the same time Bush has been more than willing to try to add pretty much anything that's been requested. It might take a month or two for them to get it, but with XRent you have to wait at least a month for titles to become available for "Preferred Members" anyway. At the same time, while XRent has a wide selection of fetish films, Bush has a wide selection of amateur movies (such as those from Pixies' Emporium) that XRent misses.

Both companies seem great for adding new titles to their stock, but Bush edges ahead by letting subscription members rent new titles they first day they're available rather than having to wait as they would with XRent.

In the end, both places offer a great rental price with a wide selection. Bush easily edged out XRent by almost always being able to have my replacement DVDs back to me in a week or less and delivering significantly more DVDs per month at a lower cost. XRent still has a wider selection (especially if you're a fan of fetish films), but they just don't quite keep up with Bush.

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

*Edited to fix format* - astro

Edited by - astroknight on Mar 15 2005

timber
Member

389 Posts
4/04
Posted - Mar 15 2005 : 11:34AM
Good job on the list. A 7 day turnaound is right were I think it should be at (of course Sunday's throw that off) Anything 10 days and up is unacceptable IMO. I'll have to try and track mine for a few months and see what I come up with.
MLyons
Senior Member

1617 Posts
8/02
Posted - Mar 15 2005 : 1:23PM
I've not had the problems of cracked disc and wrong titles that you've had with Xrent, Astro. That said, though, I'm on the "Lite" program where I'm limited to two at a time, and a total of 5 discs per month, and that's an easy total to achieve with their ship times, so I'm not the typical customer.

Anyway, yes it would be very nice if Xrent made new titles available to the preferred members immediately. It would also be nice if their shipping was a smidge faster, but I understand the problems there. Finally, it would be nice if the darn 2 disc rentals weren't obligatory. I wish I could opt to get the extra disc as a separate rental, rather than being stuck having to get both discs in the set. Those are my only... "disappointments" let's say, with Xrent's preferred program. I wouldn't call them "complaints". I'm a loyal customer of theirs and have been for several years.

One thing, above all else, keeps me there, though. They ship to where I live. BushDVD does not. That makes my choice an easy one.

HeyNow All-Star Supporter
Oblivious

Gold Star Hey!
5965 Posts
1/03
Posted - Mar 15 2005 : 10:23PM
That's a pretty nice number! My hat off to you for putting in all this work and research! Such hard, hard research! But seriously, good to have a comparative study of the two.

But in the end your net cost for each mailer (of two movies sent) is $2.56, $1.20 of which goes to postage (60 cents each way), paid by Bush, of course, leaving what might seem to be a pretty tiny profit margin for the company. Hopefully the majority of their customers aren't hardcore masturbators like some of us (me included! I'll have to add up my net cost per DVD rented for the year.)

Again, great work, Astro!

astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Mar 15 2005 : 11:09PM
Not a problem. It was something I was thinking about doing for quite a while, and when I had the feeling that XRent was sliding I decided to check it out and see if there was anything to back up the feeling I was getting. In my mind, I think Bush is going the better way. Two disc should be less likely to break and I think shipping for two discs together is less than two discs separately. I'd love to see XRent change to a 4 DVD plan rather than a 3 DVD plan, even if they'd up the price a couple bucks (which I think they could justify with their selection).

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

 
timber
Member

389 Posts
4/04
Posted - Mar 17 2005 : 11:03AM
After seeing this I went to Bush and looked at the dates of movies shipped out and were returned and I was amazed at how many 7 day and less turnarounds I had.

I guess the only reason it seems like they are taking longer is that all my envelopes are getting bunched up on one day (ie I get 3 envelopes on Monday and none again until next Monday) When I'm getting 1 envelople a day 3 days a week I never have to go long without something to watch.

I don't know what they're doing but there shipping times really can't be beat.

GonzoAnalFan
Member

700 Posts
6/04
Posted - Mar 17 2005 : 7:10PM
Same here!!...I'm unfortunately stuck in a pattern where I receive most of my discs all on the same day.
-Kelly-
Senior Member

2517 Posts
5/03
Posted - Mar 25 2005 : 5:20PM
I love BushDVD, but I have been having frequent prolonged shipping patterns ever since December. It is quite odd, because for a one set of 6 things will go smoothly and the turnaround time will be perfectly reasonable. Then the next 6 maybe 2 will be fine but 4 will take way too long. All I can do is say, "Must be the Post Office's fault" and stop worrying about it because as best I can tell Bush is still the best option available and it still is a big money saver.

Today is the 5th mailing day since 2 packages were shipped to me. I'm not sure, but as best I can tell this is the longest any shipment from them has ever taken to get to me. If they aren't here tomorrow then I'll be worried.

Kelly

slkjohn23
Member

16 Posts
2/02
Posted - Mar 26 2005 : 8:01PM
Does Xrent ship on Saturdays like Bush?

To me Bush is one of the last of a dying breed. An online dvd rental company that as far as I can tell, does not throttle.

GonzoAnalFan
Member

700 Posts
6/04
Posted - Mar 26 2005 : 10:05PM
Yes, it does ship Saturdays.
CG_Gurl80
Member

Sexy Bitches
486 Posts
1/05
Posted - Mar 27 2005 : 3:24AM
Yep, Bush has been great to me since I joined in January. Consistent for the most part and a great selection that is constantly updated. I will post a in depth review of them in the coming months as I become more experienced with their service. Thumbs up so far.
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Apr 11 2005 : 6:14PM
Recently I've started to get shipping notices from XRent on Saturdays. This would improve their turnaround time pretty well. Sometime in the future (when I know I have time to do a quick rental turnaround) I'll be revisiting the Bush - XRent challenge...

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

MLyons
Senior Member

1617 Posts
8/02
Posted - Apr 11 2005 : 7:38PM
Yes, I got a shipping notice just this Saturday in fact, and to my utter astonishment, the DVD actually showed up today (monday). It must have been some kind of crazy fluke, but I've never gotten a disc that fast from them (at my current location that is).
skronker
Notable Legendary Icon

Scopophiliac
9780 Posts
9/02
Posted - Apr 11 2005 : 8:08PM
My discs usually arrive from XRent within 2-3 days. Takes a little longer, maybe 4-5 days to get the discs back. For $25 a month, if I don't hang onto the discs too long, I can get about 10 DVDs to watch.
Lanche
Member

48 Posts
10/03
Posted - Apr 22 2005 : 11:16AM
What a great study.

I've been using xrent since Nov, and I've kept stepping up the plan, I'm now maxed out at 8 DVD's at a time for the $49.99 a month.

I have noticed quite a few defective DVD's from xrent (a little less than 1 out of 10) They may not be outright cracks on the DVD, but there are usually enough minor scratches, chips on the edge of the disk, etc that at least part of the DVD won't play correctly.

I am becoming frustrated with xrent that it seems the faster I turn around the dvd and send it back, the longer it takes for them to "receive" it and send a new one out. I almost suspect they slow down the process to reduce the # of DVD's I can get per month. I would say I average a 10 day turn around time. I almost always send the DVD back the next mailing day after I receive it.

Sometimes it will take a week for them to receive my return. I've mailed plenty of things to CA (I'm in FL) and it's never taken 5 or 6 mailing days for first class to reach it's destination.

I'd never even heard of Bush DVD before, I orginally made my choice between xrent and urent based on selection and price. With my recent struggles with turn around time at xrent, I will need to check bush out.

**Note- xrent has always been very good in replacing defective discs. I'm happy with the service in general, I just think they are slowing it down intentionally.

 
s0me0nesmind1
New Member

5 Posts
4/05
Posted - Apr 22 2005 : 4:44PM
Lanche: I didnt hear about BushDVD either until I came here, but let me tell you, its a dream come true, and im cancalling my X-Rent Account tommorow :) It SUCKS. Atleast at Bush they TRY to prevent cracks with padded envelopes....and i have yet to receive a defective one from them yet.
Drew Black
broken crankshaft

8011 Posts
9/99
Posted - Apr 22 2005 : 9:16PM
I've heard this sentiment many times in various rental-themed threads. I just dont' get it. There's absolutely no financial motivation for a rental outfit to not turn around product as quickly as possible. If an item is sitting on their shelves it's not producing revenue for them.
Lanche
Member

48 Posts
10/03
Posted - Apr 23 2005 : 12:59AM
True, but in the same regard, if it's sitting on the shelf, they're not paying for the postage. But my view is, if postage gets more expensive because I turn around rentals fast, why not send 2 or more DVD's per package? If they would turn them around faster, I wouldn't care if I had to agree that they all be returned together.

I've always thought it was a shame when I package up 5 seperate DVD's into their own envelopes when I'm mailing them back.

One more plus for Xrent is their website. It's definetely more slick than Bush with sharper resolution cover graphics, and it's easier to cross reference by title. Bush doesn't even have a place to search by star unless you want to cycle thourgh pages of names.

The shame of it is, I'll probably still use xrent to search for what I want and then order through Bush DVD.

GonzoAnalFan
Member

700 Posts
6/04
Posted - Apr 23 2005 : 2:41AM
Yet ANOTHER plus for XrentDVD is their ComingSoon page/Wishlist feature...MONTHS in advance of a title's release, I am able to add it to my wishlist...

Allows me to stay up-to-date on all the great upcoming titles that I have to see. (This ensures that they add the title the very day that it streetreleases, unlike Bush who gets 'em or adds 'em MUCH later...usually requiring me to make a request via email)

P.S.-I know, I know...Bush doesn't make you wait a month after it releases before you can actually rent it, well in many cases even with that being the case I end up getting to add a title quicker through Xrent than Bush since they on occassion take THAT long.

HeyNow All-Star Supporter
Oblivious

Gold Star Hey!
5965 Posts
1/03
Posted - Apr 23 2005 : 2:50AM
In the upper left side, just below title search they have the "Ultimate Search" in which you can search by star name. I believe that has been there for some time.

It seems that a common complaint about BushDVD is the lackluster website - I don't really see it myself but maybe I just don't know any better. They have been making a few nice minor upgrades. Now, adding a title to your queue simply brings a small pop up window instead of taking you to your queue page (which takes a few seconds to load). I see they have also changed the user ranking system (now 1 to 5 stars) with a note of how many people have ranked that title. This should create a more meaningful ranking system. (I would like to see them add that rating to the queue listing so at a glance I can see the highly rated and lower rated movies and adjust accordingly.)

GonzoAnalFan
Member

700 Posts
6/04
Posted - Apr 23 2005 : 2:54AM
I agree 100% on the ratings, great idea...

However, I feel that Xrent's utilization of ratings is the opposite, I could care less about recommendations, those ratings should be viewable by everyone...not just the queue-user.

julieragefan
Member

11 Posts
4/05
Posted - Apr 25 2005 : 1:32PM
I love BushDVD's website for that very reason. Its simple website is easier to read than other complex adult websites I've seen.

Plus, the queue system is simple and well-designed.

The hard-core-open-source-unix-porn folks will love it...its simplicity and do one thing and do it well.

Lanche
Member

48 Posts
10/03
Posted - Apr 25 2005 : 10:42PM
OK. I've finally given up on xrent after 6 months.

As of today (4/25) they still don't show receiving a DVD I mailed back 8 days ago. Eight. Give me a break.

I did receive a few DVD's from them today they sent last Wednesday (5 mailing days, yup I'm sure) and 2 of the 4 have noticable cracks in them and won't play through.

The real shame of it is, I figure I need to cancel my account now even though it doesn't bill for 2 more weeks. Because according to them, it sometimes takes 2 weeks for a roundtrip mail deilvery from FL to CA, and if they don't receive my last DVD in time, I'll get "throttled" for yet another 50 bucks.

slkjohn23
Member

16 Posts
2/02
Posted - Apr 26 2005 : 4:46PM
Yeah, I live in LA and wouldn't think of using Xrent because of throttling. I can imagine how much worse it would be in FL.
green-toke
Member

Loc: Kyoto, Japan
159 Posts
4/05
Posted - May 24 2005 : 4:13PM
I have tried 3 rental companies: xrent, sugardvd, and bushdvd. I have complaints about all three that have already been mentioned in the forum.

Problems:

Xrentdvd => received cracked dvd's. The staff at xrent say that this is due to the dvd's being accidentally run through automated mail processing machines by the post office. Although they once re-sent a title to me that I had sent back because it was cracked and it appeared to be the same cracked dvd. I suspect that they may have been throttling dvd's as well which probably saves them money on shipping expenses if they are in fact doing it.

Sugardvd => selection is great for certain studios and non-existent for others. They have a great selection but they are not yet as diverse as xrentdvd or bushdvd.

Bushdvd => selection is comparable to Xrentdvd but I must be located too far away from them. I am in the eastern part of the U.S. and it took seven days for them to receive my last returns. That is way too long. Oddly enough, it takes about 4 days for their shipments to reach me. I am a new member with them, I will have to see if this improves or not before deciding whether to stay with them.

I believe that I will try duel memberships in the future, if Bushdvd doesn't work out, between Xrentdvd and Sugardvd at the lowest membership levels. That's really the only way to have access to any title that you are looking for and not spend too much.

Edited by - green-toke on 5/31/2005 2:41:48 PM

 
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - May 24 2005 : 4:18PM
I haven't been able to rerun the test again (which I really want to do) because I've been too busy with other things to make sure I can watch them and send them back ASAP, but I have kept track of how fast DVDs were going back and forth. Since Xrent has went to Saturday shipping I think they've been every bit as fast as Bush. If anything, it frequently might be taking a day less for XRent to get me my replacement DVD than Bush lately...

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

Lanche
Member

48 Posts
10/03
Posted - May 26 2005 : 11:31PM
I made the switch about a month or so ago from xrent to BushDVD and haven't looked back. Bush is better, by far.

The only weaknesses with Bush is their odd close up feature when looking at cover and back and I really prefer the search feature on Xrent. Much easier to cross reference titles and stars.

green-toke
Member

Loc: Kyoto, Japan
159 Posts
4/05
Posted - May 27 2005 : 5:26AM
I am currently signed up for both xrent and bushdvd right now, as luck would have it. I recently sent back all of my dvds, on the same day and at the same time. I will let everyone know what my experience between the two companies are.

As for Bushdvd, the padded envelopes are good but I never noticed any cracked dvd's from Sugardvd when I was signed up with them and they have flimsy envelopes like Xrent. I hope that Xrent is making an effort to remove the dvd's that are coming back to them cracked. They should visually check every dvd that is returned to them.

green-toke
Member

Loc: Kyoto, Japan
159 Posts
4/05
Posted - May 31 2005 : 2:39PM
The winner of the 1st round is bushdvd.

I received both of the bushdvd envelopes today but only received one of the two xrentdvd envelopes that I was expecting.

I will try again to send back all of the dvds at the same time and we'll see what happens.

green-toke
Member

Loc: Kyoto, Japan
159 Posts
4/05
Posted - Jun 1 2005 : 7:12PM
I just found out that xrentdvd limits you to 5 dvd's per month with their lowest price plan. Therefore the test that I was conducting will not work because xrentdvd would have no need to throttle the dvd's since it is only 5 per month.

However, the test should be performed by someone willing to have duel unlimited rental memberships. Only then can it be determined that one or both of these companies is throttling dvds to save on shipping costs.

I have decided to cancel XRENTDVD because they do not try to stay competative in pricing with Bushdvd or Sugardvd.




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