objRS was empty

New Pornstar Interviews - [more]
Introducing Kalani Luana

"I’m also a really big pleaser and I love giving blowjobs."
All Forums > International Shopping > International Shopping Forum Page 9 > Yet another problem with Adult Video Universe
AuthorPost
Ramsey
Senior Member


Trina Michaels fan
10332 Posts
10/02
Posted - Aug 5 2005 : 1:00PM
Three days ago I received 2 DVD's from Adult Video Universe . This time I got them in a week because customs didn't get them.

Anyway, I ordered the title 'More Dirty Debutantes 16' but they sent me 'Dirty Dirty Debutantes 16' which I already bought from them so now I have two copies. I sent them an e-mail the same day but 3 days later still no reply from them.

1. I hope I will hear from them how I can get the right DVD which I paid for.

2. I hope I don't have to make any extra costs just because they made the mistake like sending the wrong DVD back. At least they could give me a discount for the shipping costs for the next order or something.

Edited by - Ramsey on Aug 5 2005

DVD Watcher
New Member

UK
3 Posts
8/05
Posted - Aug 5 2005 : 1:17PM
This is 'AdultVIDEOuniverse' right?
Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Aug 5 2005 : 5:46PM
Yes you're right, I change the subjectline.
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Aug 5 2005 : 10:28PM
What they should do IMVHO is let you keep the wrong DVD and send you the right one at no extra cost, plus give you some credit or a free DVD for your trouble.
scipio
Senior Member

1901 Posts
2/00
Posted - Aug 6 2005 : 1:30AM
Some retailers will sometimes let you keep the mistaken DVD at no cost and also send out the correct title, but I don't think you really need another free dvd or credit on top of that as well...

scipio

 
Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Aug 6 2005 : 3:37AM
I have no problem shipping the wrong DVD back but I need a refund for the shipping costs because I already paid a lot for the first shipping so I don't feel I should be the one making extra costs just because they made the mistake.

Of course it would be nice to get a response back from them about this.
scipio
Senior Member

1901 Posts
2/00
Posted - Aug 6 2005 : 4:41PM
I agree with you, Ramsey. If you were to be asked to pay the shipping costs for a return then I believe you're definately entitled to a refund on both the postage and shipping materials.

My opinion on what to do? Phone them. Just bear in mind the international dateline and their business hours. I actually had one company give me a $5 gift voucher for my trouble when I had to call them internationally a couple of times to clear up a CC/address issue that their website wasn't updating. Not that many will go that far, but it was a nice goodwill gesture that certainly showed something about that company.

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Aug 6 2005 : 4:47PM
Thanks for the info scipio but how much will it cost me to call them all the way from Holland? I like to handle these things by e-mail because I this way they have all the info they need on paper.

I have no idea why they didn't reply back so I will try again on Monday.

Asmodeus
Lord of Lust

az-mo-day-us
6338 Posts
10/01
Posted - Aug 6 2005 : 8:50PM
Ramsey, best of luck resolving this problem. Lousy customer service is one of the reasons I avoid this company.
Jacco All-Star Supporter
All-Star Member

"liable to deprave and corrupt"
2673 Posts
5/04
Posted - Aug 6 2005 : 9:18PM
Calling to the US from here is about 7,5 cent/minute, a bit cheaper if they are in LA or another big city.

Jacco

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Aug 8 2005 : 10:13AM
Thanks for all the info. I still haven't heard anything back from them at this e-mail adres: manager@cduniverse.com

So now I have sent it again to: order@cduniverse.com

Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Aug 9 2005 : 1:26PM
It's a miracle:
psycho
Member

80 Posts
4/05
Posted - Aug 24 2005 : 7:24PM
Ramsey, long time no speak!
I see your having problems with Adult again,
Hopefully though, Danielle(who I have dealt with before) is sorting you out.
Keep in touch
psycho
Ramsey
Senior Member

Trina Michaels fan
10332 Posts
10/02
Posted - Aug 25 2005 : 1:39PM
Actually I got the right DVD today as in More Dirty Debutantes 16 so the problem is solved.



Jump To: