Three days ago I received 2 DVD's from Adult Video Universe . This time I got them in a week because customs didn't get them.
Anyway, I ordered the title 'More Dirty Debutantes 16' but they sent me 'Dirty Dirty Debutantes 16' which I already bought from them so now I have two copies. I sent them an e-mail the same day but 3 days later still no reply from them.
1. I hope I will hear from them how I can get the right DVD which I paid for.
2. I hope I don't have to make any extra costs just because they made the mistake like sending the wrong DVD back. At least they could give me a discount for the shipping costs for the next order or something.
Still wanking after all these years. 8082 Posts 10/00
Posted - Aug 5 2005 : 10:28PM
What they should do IMVHO is let you keep the wrong DVD and send you the right one at no extra cost, plus give you some credit or a free DVD for your trouble.
Some retailers will sometimes let you keep the mistaken DVD at no cost and also send out the correct title, but I don't think you really need another free dvd or credit on top of that as well...
I have no problem shipping the wrong DVD back but I need a refund for the shipping costs because I already paid a lot for the first shipping so I don't feel I should be the one making extra costs just because they made the mistake.
Of course it would be nice to get a response back from them about this.
I agree with you, Ramsey. If you were to be asked to pay the shipping costs for a return then I believe you're definately entitled to a refund on both the postage and shipping materials.
My opinion on what to do? Phone them. Just bear in mind the international dateline and their business hours. I actually had one company give me a $5 gift voucher for my trouble when I had to call them internationally a couple of times to clear up a CC/address issue that their website wasn't updating. Not that many will go that far, but it was a nice goodwill gesture that certainly showed something about that company.
Thanks for the info scipio but how much will it cost me to call them all the way from Holland? I like to handle these things by e-mail because I this way they have all the info they need on paper.
I have no idea why they didn't reply back so I will try again on Monday.
Ramsey, long time no speak! I see your having problems with Adult again, Hopefully though, Danielle(who I have dealt with before) is sorting you out. Keep in touch psycho