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| Bender Member 18 Posts 9/03 |  Posted - Feb 5 2004 : 3:01PMA few weeks ago, I ordered a few titles from Action-DVD.com. One of the discs was defective. I tried setting up an exchange via the procedure described on their website. I sent several emails with no response. I was finally able to get someone on the phone and was provided with a UPS shipping label to send the item back. Problem solved right? Wrong. According to UPS, the package was received on January 26th. Granted it might take a couple of days to send me out a replacement, but I haven't heard anything from them. My emails are unanswered and my phone calls during normal business hours are received by voicemail. I've ordered items from other websites that have needed to be exchanged. This is the first time I have had such sub-par service. No updates to my order history and no communication from the company. It's too bad because they have good prices and their location makes for faster shipping to the east coast. But, I don't think I will be shopping with them in the future. I caution others who are considering shopping at Action-DVD.com. [Link] |
| vincevega Member 131 Posts 11/02 | Posted - Feb 5 2004 : 9:05PM [Link] |
| Myload Senior Member A rose is what you are to me 2069 Posts 6/03 | Posted - Feb 7 2004 : 12:46PM [Link] |
| Bender Member 18 Posts 9/03 | Posted - Feb 11 2004 : 10:23PM [Link] |
| Myload Senior Member A rose is what you are to me 2069 Posts 6/03 | Posted - Feb 12 2004 : 5:15PM [Link] |
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| vincevega Member 131 Posts 11/02 | Posted - Feb 12 2004 : 8:19PM [Link] |
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