Blue Jo

Has anyone purchased from this store
(ADULTDVDBLUE)or have had any experience
with them? I have been waiting now for
items they say have been shipped.

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When do they show your order shipped? Where are you located? Have you received any of the items in your order? When did you place your order? have you attempted to contact their customer service group and if so did you receive a response?

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They sent email saying shipped on 8-01. Now it's 8-11 and still nothing in hand. No reply to email to cust. service dept. Here's the kicker I am within 200 miles of their company address.

I guess I will NOT pay the credit card without the shipment, any suggestions?

BigBoy

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I wish I knew more about your order.
Please email your order number to sales@adultdvdblue.com and I will look into it.
We are getting hundreds of emails per day, which are answered on that day. It could be possible that is was overlooked or maybe we never received your email. There is a chance that it was not received because our servers were down for some time over the last 10 days, due to IIS issues. We want to take care of your order so please email us and put as the subject Attn: Mike so I will personally take care of your order.

Mike
Adult DVD Blue

(edited to fix link)

Edited by - Steph on 8/14/2003 2:20:13 PM

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First of all, they responded to my email with an explanation that the reason my titles did not ship is because the DVD's were loose inside their cases and they did not want to ship that way, so they ordered more. They also said that they would throw in a couple more DVD's to make up for the delay.

This seemed more than fair to me. To be perfectly honest, I didn't need the throw-ins, but I'll take 'em. A few days later, I received an email stating that my order had shipped. A couple of days later, it arrived, and here is where my expectations were blown away!! I fully expected that the throw-in DVD's would be bottom of the barrel compilation crap that they had sitting around and couldn't get rid of. Not so!! The throw in DVD's were Anabolic's World Sex Tour 25 and Diabolic's Gangbang Auditions 7. This is truly outstanding customer service and highly appreciated. It may be true that the best overall service occurs when no problems or delays come up at all. However, the true test of "customer service" is how well a company solves a problem when it does occur. These guys truly went above and beyond to solve this problem and like I said before, I really appreciate their effort.

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