I recently purchased Fill Her Up 2 that was said in stock and was ordered May 16. The next following day I have received an email stating it was shipped. I have not yet received it as it has been almost 2 god damn weeks and I will never again buy from them, although the shipping was it should not take 2 weeks as if it is from Thailand of some sort.
I have order from http://www.erodvd.nl/ and I have received it in a week ! and they were from the netherlands. I wish they were in the US at least they cared I guess ?
Hello, I have taken the initiative of looking into your situation so I can help resolve the problem. Your order was placed on 5/16/03, and was shipped out the same day.
You selected the "free shipping" method of "Standard shipping," which we state takes 7 - 20 days to arrive. It has been 11 days, including a holiday and two Sundays since you have ordered. Not two weeks.
I have the tracking number for your order, and will gladly track the piece if you like. Please contact me via email, and I will continue to assist you with your order.
Let me add my comment here: Shipping has never been a problem with ADE. The "free" shipping is sometimes about as fast as molasses in winter up-hill; but it is free. You get what you pay for in that respect.
The only real complaint I've had with ADE in the past was an item that showed as IN-stock at the time I ordered but went OUT-of-STOCK by the time my order was confirmed via email. Then it took MONTHS for the item to get in stock again. However, I understand that backorders are sometimes difficult situations to control and often out of ADE's hands. Anyway, the item was eventually shipped and the situation resolved.
My long experience with ADE has also been excellent.
Also, if you order four DVDs at one time (or four VHS tapes, or a combination of four units of both), then you get free USPS Priority Mail Service, which is quite speedy and secure. (And I'll take USPS Priority Mail Service over UPS any day of the week -- the U.S. Postal Service does not leave parcels in trust with your neighbors.)
Ive had nothing but a great experience with the Empire. p1975, If there is a problem with your order at least give Adult DVD Empire a chance to resolve it before you go ahead and blast them in the ADT forum.
Living in Jersey, I get shipments fast. I'm just wondering how fast they'll be to Georgia?
But I ordered a DVD, one, used Kickbacks for it, since I'm basically poor, a couple weeks back on a Thursday, got it the following Monday, and that was with free "media" shipping.
But this was a "long" weekend, non-business day in there, so just subtract those two days, and a Sunday, and it's been what, 8 days.
I had some probs with ADE & other online places. Mostly listing stuff they didn't have on hand as "in stock" & brand new DVDs coming with scratches on them.
I only had one problem with a lost shipment from ADE. I didn't want to wait the required time for them to reship the items, so I reordered the same titles and paid for them, through a Customer Service rep. She put a note on that order that it was a replacement for the first order.
When the required time expired, I called them back, the CS rep saw the note on the second order and gave me a refund for the first order.
I couldn't have asked for better handling of the order.
I couldn't have asked for better handling of the order.
Exactly. Great customer service. I met a few guys from adultDVDempire in Vegas, nice guys, and I've never had a problem with a disc not coming to me. If a disc came loose, I would look at it, if it looked scratched, I just simply got a replacement.
No problems with adultDVDempire at all, in fact they come the highest rated by me, because of that.
My apologizes to ADT. I did not relize what great potential of customer service they perform and last thing I will want to do is ruin there reputation.
My sincere apoligies to those I have offended.
[Link]
DenverDon Benevolent
Firmly Embedded in Depravity 5914 Posts 7/02
Posted - May 29 2003 : 10:44PM
p1975,
One example of their service is that ADE was the first one to reply to your initial post.
Mike Barry researched it, had information, and asked you to contact him.
I don't think an apology is really neccessary, they are a business, you are a customer, you had a bad experience, which seems to have been rectified. It's just that ADE is a truly dependable shopping experience, and like everything in life, there are some mishaps. But usually correctable.
...not to us, but maybe to Adult DVD Empire. I don't think that anyone should ever badmouth a store before giving them a chance to rectify a problem.
If someone has given a store a chance to fix a problem and the store has been unwilling to do so, then I think that store is "fair game". But not until that point.
Although it's probably unfair to stores that never have problems (if they actually exist), I often find myself buying more from a store that I have previously had a problem with if they went out of their way to rectify the problem than I do from stores that I have never had a problem with in the first place. Maybe it's because I have confidence that if there is another problem, they will make it right. This is the case with all stores, not just DVD e-tailers (or even e-tailers in general).
well my first order from them was over £50 (GBP) and it never arrived. after 20 days was up, i emailed them to explain it hasent arrived. and they sent the same titles to me again for nothing, and put $0 on the customs cetificate. this big box arrived whithn a week or 2.
ADT are the most best, upmarket Adult store n the internet. u can NOT go wrong with them, they are the best, ther're customer service is top notch too.
------------------ Regards and Thanks ShiWarrior - - Minka Fan - -
This is slightly off-topic, but I just discovered that ADE has just added a new "monthly passcode" policy to their screenshots.
Since I'll never order from them (living in Canada, it's far better for me to order from somewhere local rather than to deal with exchange and customs) I don't have any right to complain.
However, I did create an account (with valid credit card information) some time ago in order to "prove" I was an adult and gain access to the screenshots. But having to request a new code every month in addition to that is beyond the pale. Likely, if I were a regular customer I'd actually be peeved at this decision, instead of just mildly annoyed.
As I say, I have no right to complain, and would actually feel it valid if they complained about me for doing nothing other than wasting their bandwidth in looking at pictures / reading reviews. However, I thought I'd mention it in case anybody who is a legitimate member there wasn't aware of this yet.
They say they have done this, but I'm not so sure that they have. I just went into ADE, and clicked on a screenshot link (I hadn't logged in yet). I got the "Screenshot Denied" screen listing the requirements, which, as Mytisong wrote, said a screenshot passcode is required.
Then I logged in to my usual account and clicked on screenshots again. This time they came up. I didn't enter a screenshot passcode, I don't even have a screenshot passcode (at least I don't think I do).
However, I did place an order with ADE earlier this week. I don't know if my order status has anything to do with not needing a passcode.
My experience has been the same as Bill's and YogaGrrl's -- I couldn't access the screen shots until I was logged in, but once I was, no passcode was required. I'm a frequent buyer there, but I'm not sure whether that had any impact. No way for me to check myself, unless I stop buying from them for awhile, which I don't foresee happening anytime soon.
It may be that you need a purchasing history in order to bypass the requirement - which is why, even though I'd logged in, I still couldn't get past it. It's strange, though, that you'd even see that screen if it didn't apply to you...
I intentionally tried to get to Screenshots before I logged in in order to see what the message would be (it used to just bring me to the login screen). I would guess that they just have a single "access denied" screen that lists all of the requirements (whether they actually apply to a given person or not) whenever access is denies to screenshots (for any reason).
Just a quick FYI so you all know what's happening.
We have changed the access to our screenshots, but they are still FREE as they always have been. We had some complaints about minors accessing our screenshots, which officially qualify as hardcore material, as they show penetration. So we had to start age verifying people.
Here's the quick and dirty explanation (if you want the official explanation, I've included it at the end of this post, or you can check it out on the site)-
You have to be verified as over 18 to view screenshots.
If you have ever placed an order with us, you're fine. you will never have to bother with access codes, as we have already charged your card and are certain that you are of age. So you can stop reading here.
***Be aware that this verification is by account, so if you start multiple accounts, or start another account because you lost your password, your new account will not be verified until you place an order. However if you have lost your password, you can use our password reminder tool to retrieve it or contact customer service.***
If you've never placed an order with us...
you must have an Empire account with a valid credit card on file (so we can age verify you - YOUR CARD WILL NOT BE CHARGED UNLESS YOU ORDER SOMETHING) and a valid email address on file to receive the access code.
When you are logged in, and trying to access screen shots, you will be prompted to "Get Access Code." Click on that button and the access code will be sent to the email you have on file with us (assuming that you have a valid credit card on file). once you enter the code, you are good for one month of unlimited access, you don't have to remember the code, your account will be set with unlimited access for 30 days.
When your code expires you will be prompted again to get a new code and then you just repeat the process...
BTW - at any time, if you place an order with us, you're done with the codes,
The official text from the site (if you have placed an order with us, you wont see this) -
To prevent underage persons from viewing screenshots, we have added the following requirements. All of these requirements must be met in order to view our FREE screenshots.
1. You must have an Empire Account and be LOGGED IN to your Empire Account. If you already have an account, CLICK HERE to Log In. If you do NOT have an Empire Account, CLICK HERE to create an account with us at NO CHARGE.
2. You must have a Valid Credit Card associated with your account. Our screenshots are FREE and your Credit Card will not be charged for this privilege. Your Credit Card information will ONLY be used for age verification.
3. You must have a valid "Screenshots Access Code" associated with your account. Screenshot Access Codes expire after one month. If you attempt to view screenshots after your Access Code has expired, you will see the "Get Access Code" button appear when you try to view screenshots. Just click on this button and a new Access Code for the month will be e-mailed to you. After you have entered your valid Access Code, you will have FREE access to our screenshots for another month
Even without free shipping, their shipping prices are some of the best I've seen. I got a 16 product order shipped for $8.05 via Priority Mail...and living in OH, the packages always arrive the next day, essentially giving me Next Day Air for next to nothing.
Been ordering from ADVDEMPIRE for years SEnt Thousands of $$ to these Guys ;;;;;;NEVER a Problem///orders always arrive in my mailBOX in 2 Days....They provide EXcellent Service......Thankssssssssss ADVDEMPIRE>>>You Guys RoCk!!! Later,Guys P.s Couldn't resist LOL____You Guys R the BOMB::::::::::::::::::::::
