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All Forums > Shopping Info > Shopping Info Forum Page 34 > Adult DVD Empire : bad service
AuthorPost
mrzero
Deactivated User

USA
60 Posts
8/03
Posted - Aug 9 2003 : 10:07AM
Hello

I been sending email to Adult DVD to check on a order that all are in stock, but nobody has email me back.

Is this company getting to big and forgetting about their customer?

I work day shift, and when i get home they are close to call them.

I wih they have evening customer service and weekends to answer my question.

It seem email isn't doing it.

Is Adult dvd going to extend their hours to provided better customer service?

My order i am question about is :#4216779

Has this been ship?

Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Aug 9 2003 : 10:45AM
You can view the status of your order online. If the site shows that it has been shipped, then that is most likely correct. Depending on what shipping methodology you chose, an order from ADE can take up to 2 weeks to be delivered (as you will find on their website). Their "standard" shipping (which is free) is USPS Media Mail, which is a level of 3rd class mail.
DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Aug 9 2003 : 11:43AM
mrzero,

As Bill said, you can check the status of your order online.
I have always been able to do it, and they have been very good on my orders and shipments. No emails required.

(Edited to add: Welcome to the Forum)

DenverDon

Edited by - DenverDon on 8/9/2003 11:57:42 AM

Idaneaux
Member

12 Posts
12/02
Posted - Aug 10 2003 : 5:47PM
I've ordered from the several times and never had any problems. The free USPS priority shipping is quite fast, which I would expect since I live in PA. I will note that I only order stuff that is reported as being in stock.
SyberScott
Senior Member

1462 Posts
1/03
Posted - Aug 11 2003 : 4:15AM
Anybody else have trouble contacting
ADE by e-mail? Can't get through
using orders@dvdempire.com

 
jeng
Adult DVD Empire.com

13 Posts
6/02
Posted - Aug 11 2003 : 8:53AM
mrzero,
Order #4216779 was shipped on August 6th.

SyberScott,
We can also be reached at info@dvdempire.com or you can call toll free at 1-888-383-1880.

Please let me know if I can help you with anything else.

SyberScott
Senior Member

1462 Posts
1/03
Posted - Aug 11 2003 : 4:16PM
All your e-mails cum bouncing back ADE.

Might want to check why on your end.

jeng
Adult DVD Empire.com

13 Posts
6/02
Posted - Aug 12 2003 : 8:58AM
SyberScott,

You can email me directly and I will make sure that our customer service department receives your message. Please let me know if I can do anything else for you.

jenniferg@dvdempire.com

mrzero
Deactivated User

USA
60 Posts
8/03
Posted - Aug 12 2003 : 6:00PM
I am still waiting for my package. They sure was quick in charging my card .

Song :
Oh, where is my order, or where can it be?

?

DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Aug 12 2003 : 6:23PM
mrzero,

As Bill mentioned in his post, it can take up to two weeks for shipping depending upon the method you chose. It has only been 6 days from the time that jeng responded to you and gave a shipping date.

Jeng did respond and gave you a toll free number to contact them.

I would suggest you try calling them and see if you can get a resolution to your situation. Posting further messages here in the forum won't accomplish what you want, which is to receive your package.

From jeng's response it doesn't sound like they are forgetting about their customers.

If the shipping has been too slow, you might try selecting a different method next time.

geop110
New Member

1 Posts
8/03
Posted - Aug 16 2003 : 12:05AM
Something is UP with this company.???
It's, like nobody is there. Send numerous E-mails, tons of phone calls. NO RESPONSE.

Order#120319 placed on 7/13 & order# 120486 placed on 7/20
Nothing is shipped yet, but I was charged. Not too ethical.

At least let us know what's is going on.
(I'll understand if you were on vacation)Ha Ha.

Clay
Member

216 Posts
8/00
Posted - Aug 16 2003 : 12:21PM
Let me first state that I have had nothing but good experiences purchasing from DVD Empire. However, they do appear to be having trouble responding to emails. My recent emails have gone unanswered. I think the theme throughout this thread is that there is a significant failure to receive responses to emails lately. Hopefully this is a short term setback to their normally excellent service.
conehead
New Member

belgium
4 Posts
8/03
Posted - Aug 16 2003 : 5:42PM
Never had problems with this company

responding time has allways been great.

But i haven't ordered anything this month.

Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Aug 18 2003 : 9:59PM
Anyone who is having a problem with e-mail from ADE might want to check their spam blocker. Today an e-mail from service@adultdvdempire.com got caught in the spam blocker from ATT.net. AT&T uses Brightmail for spam blocking. Other ISP's may be using the same.



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