Adult DVD Now is more likely to see this in the Shopping Forum - so moving to the [url=465108]Shopping Forum</A
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| Y2J Member Pennsylvania 25 Posts 9/00 |  Posted - Sep 28 2000 : 6:50PMHi guys I have a problem, and I've tried being civil about this, and I've emailed ADN twice about the problem, and I've gotten no response. Maybe someone here can tell me a better way to go about solving this problem. I've been a loyal ADN customer since I got my DVD player. I always go there, and I would like to keep going there, but they are really upsetting me. Here's the deal, I ordered 3 movies from, them. I knew one was a "preorder", so I fully expected my package to contain the other two DVDs. Well, I only got one, the other was on "backorder" and would ship out as soon as it arrived. No problem, it's happened before. So, I wait,, wait, wait. Two weeks,I check the site, ok, it's still listed as out of stock...3 weeks ALRIGHT, it's listed as Available. ..... 4 weeks..the title is no longer even listed on the company website. The real problem is that I've already been billed(confirmed by calling my CC company). You guys have any ideas how to solve this? I tried emailing...no answers. [Link] |
| Janitor Retired Porno movies, sexy videos, xxx. Adult DVD Talk at your service. 6409 Posts 11/99 | Posted - Sep 28 2000 : 7:02PM Adult DVD Now is more likely to see this in the Shopping Forum - so moving to the [url=465108]Shopping Forum</A [Link] |
| ADN Adult DVD Now Customer Service San Diego, CA USA 24 Posts 6/00 |  Posted - Sep 29 2000 : 2:47PMWe always try to keep an accurate count on the website. We would prefer that our customers are enjoying their purchase, and it would also keep the administrative cost down if we do not have to manage a lot of backorders. As you know, one of the titles you ordered is in fact on pre-order, at last I heard not expected in until mid October at the earliest. As soon as it arrives, we will be fulfilling all pre-orders as soon as possible. With regards to the back ordered title, it has not been in stock on our site since prior to you ordering it. We have several on back order and are merely awaiting their arrival. I have spoken with our purchasing department and since they did not arrive today, we will be trying another source. I am told that we will have it on Monday. Your email was received yesterday. Last night I did read it, and had printed it along with your invoice so I could better research it this morning. Your second email was sent 9 minutes before your post here. I did want to respond, but I wanted to gather all the facts first. I have replied to both your emails and am awaiting your reply for resolution. Thank you. ------------------ Kind Regards, Frank Casara [url=138595]Adult DVD Now</A [invalid URL removed]info@adultdvdnow.com [This message has been edited by ADN (edited September 29, 2000).] [Link] |
| Jay Member San Diego, California, USA 54 Posts 4/00 | Posted - Sep 29 2000 : 4:37PM I am very concerned when I hear about a customer who is not satisfied with his/her order. Here at Adult DVD Now . Com, we strive to offer the best customer service, second to none. I inquired with our customer service dept as to what went wrong here. Apparently, we received the e-mails, and we were researching the problem. I personally appologize for our delay in getting back to you, and I can assure you, steps will be taken in the future to at least advise the customer that we received the e-mail and are working out a solution. If any customer feels they are not getting a quick enough response, please feel free to e-mail me at "jbarron@alphacomdvd.com". Warmest Regards, ------------------ [Link] |
| Y2J Member Pennsylvania 25 Posts 9/00 | Posted - Sep 29 2000 : 7:14PM [Link] |
| Y2J Member Pennsylvania 25 Posts 9/00 | Posted - Sep 29 2000 : 8:03PM The people at ADN have emailed me 3 times, and barring any unforeseen circumstances, I should have my DVD by the end of the week. I'll let you guys know how it works out. As long as this works out, I'll have nothing but good things to say about ADN. [Link] |
| reader1 Member Vancuver, BC, Canada 18 Posts 8/00 | Posted - Sep 30 2000 : 2:18PM [Link] |
| jookyboy Member 10 Posts 10/00 | Posted - Oct 3 2000 : 12:37PM [Link] |
| torris Senior Member Deep within Mila's anus 1827 Posts 1/00 | Posted - Oct 3 2000 : 6:28PM [Link] |
| Stacy_Chasey_Jenna_Fan Member Jenna's House 50 Posts 9/00 | Posted - Oct 3 2000 : 9:39PM [Link] |
| scipio Senior Member 1901 Posts 2/00 | Posted - Oct 3 2000 : 10:01PM Their lowprice guarantee and quick turnaround has kept me very happy -six days average from ordering to it arriving in my mail in Australia. Haven't had any problems of note at all... [Link] |
| skypilot Member north of the Columbia River 7 Posts 9/00 | Posted - Oct 4 2000 : 10:32PM [Link] |
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