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All Forums > Tech Talk > Tech Talk Forum Page 3 > Adult Time issue
AuthorPost
thebrunette102
Member

17 Posts
10/21
Posted - Oct 24 2021 : 5:39PM
I have a subscription that doesn't renew until October of next year, but for some reason, the site is saying my account isn't active and I can't view anything or download anything. It only allows me to watch trailers. Has anyone else had this sort of issue? Could it be a bug? I've emailed them so I'm waiting to hear back but I'm just really confused by this.

Topic Moved by - Flash on Oct 25 2021

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Posted - Oct 25 2021 : 9:31PM
This topic was moved here from the The Porn Pool forum.
redchambray
Member

94 Posts
6/20
Posted - Oct 25 2021 : 11:24PM
I would open a new Incognito/Private window and try signing into your AdultTime account to rule out any cache issues.

Edit. Also are you saying your annual subscription just renewed this month?

Edited by - redchambray on 10/25/2021 11:26:31 PM

thebrunette102
Member

17 Posts
10/21
Posted - Oct 26 2021 : 12:35PM
I tried that and it still didn't work. No, I'm saying I got an annual subscription this month so it isn't due to renew until next year.
high_flyin5
Member

729 Posts
6/10
Posted - Oct 26 2021 : 6:35PM
I had something like that happen once with my Brazzers account. I reached out to tech support and they had to reset my account access. Not sure if this is the same issue, but I wouldn't be surprised.
 
thebrunette102
Member

17 Posts
10/21
Posted - Oct 27 2021 : 4:04AM
I talked to tech support through the live chat last night and they told me that the money never went out and the payment became voided because I had cancelled the membership. I had approved the payment with my bank at the time but the money just never went out despite me having access to the site anyway. So I do have the money still and I can just try again



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