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| Author | Post |
|---|---|
| deadhead236 New Member 5 Posts 2/07 |  Posted - Feb 21 2007 : 12:34AMI noticed back in january that AdultDVDEmpire double charged me for an order that i placed in November (in december). I called them to tell them they made a mistake(several times now) and each time they tell me they credited me back on January 5, 2007 the day i called. It has been Almost 50 days now and i am still not showing the refund back on my credit card. I called my CC company and they also say they do not see any credit. I have since emailed and tried to get Adult DVD empire to explain themselves or whats going onand I have emailed them several times this week, But they have not yet to write me back. The charge was for a little over a hundred dollars. I have now had to dispute the charge with my CC company and they are agressively pursuing my money back but it will be another 3 months before i get anything back, as per my CC company says.
Order Number 15448079 Edited by - deadhead236 on Feb 21 2007 Edited by - deadhead236 on Feb 21 2007 Edited by - deadhead236 on Feb 21 2007 [Link] |
| Drew Black broken crankshaft 8011 Posts 9/99 | Posted - Feb 21 2007 : 12:36AM [Link] |
| ems_guy Member 156 Posts 3/06 | Posted - Feb 21 2007 : 12:42AM myspace.com/emt_mikey [Link] |
| deadhead236 New Member 5 Posts 2/07 | Posted - Feb 21 2007 : 12:46AM I hope so.... I have only been a customer of theirs for four months but in those four months, i have spent somewhere around $525 dollars in four orders.If you do the math, that makes me a 1500+dollars a year customer...And when i called and told them that they still havent credited my account, They tell me to call my CC company... What kinda poor customer service is that?? A customer complains and you ignore them? Edited by - deadhead236 on 2/21/2007 12:52:16 AM [Link] |
| deadhead236 New Member 5 Posts 2/07 | Posted - Feb 21 2007 : 12:50AM I didnt even get an apology from them, a coupon maybe, for them screwing me out of my funds for almost a four month period..All i have gotten is pissed on. Edited by - deadhead236 on 2/21/2007 12:51:39 AM [Link] |
astroknight  Questionable Moderator Tastes so good... 4187 Posts 11/99 | Posted - Feb 21 2007 : 7:48AM All that said, lately unless we're talking about shipping out orders, it seems to take Empire about a month to do anything. "Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling [Link] |
| deadhead236 New Member 5 Posts 2/07 | Posted - Feb 21 2007 : 2:00PM Sorry i didnt post that part before [Link] |
| Bernard Member usa 158 Posts 7/06 | Posted - Feb 22 2007 : 11:33PM Bernard
Edited by - Bernard on 2/22/2007 11:38:16 PM [Link] |
| CumfartFan Member Ga 7 Posts 2/07 | Posted - Feb 25 2007 : 11:12AM [Link] |
| Theguru Member Adult DVD Empire 45 Posts 8/06 | Posted - Mar 2 2007 : 10:28AM The DVD Empire Customer Service Manager emailed you regarding this problem and has not received a reply back. The customer service email: I am sincerely sorry that this credit still hasn’t appeared back on your credit card. I had our accounting department do some research as to why this didn’t happen, and it seems even though we processed the credit the people who acutally process the cards which is a third party company didn’t put it through correctly. We are willing to resolve this situation, as I am sure this is very frustrating. If you have not disputed this with your credit card company yet, we can overnight a refund check to you. Or if you would like to stop the dispute with the credit card company we can still overnight a check out to you. Please let me know how you would like to proceed in this matter. Best Regards, Please reply to the customer service email, or you can contact me and I will forward it on the appropriate staff so this matter is resolved to your satisfaction. [Link] |
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