I search for a performer--click on the name--then nothing.
It goes back to another page.

Disappointing.

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as mentioned previously, we did have some issues with search and box art last week (see above post). however, the upgrades and maintenance are complete and the site should run normally.

my email is mikeb@dvdempire.com

[edited for spelling and grammar]

Edited by - masterb on 10/18/2005 3:46:40 PM

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An unexpected error has occurred. We apologize for any inconvenience this may have caused.

Click here to return to the adult.dvdempire.com homepage.

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Also, because of your more than 2-week turnaround times, I cancelled my recent Gold Rental membership with ADE this morning. This membership was intended to replace my similar (3-at-a-time) account with Xrent because of minor perceived problems plus you were $5 cheaper.

Now I'm glad I didn't leave Xrent. Your company's performance is so bad by comparison, it makes Xrent look like "Company of the Year."

Edited by - fatalbert on 10/19/2005 12:47:51 PM

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https://www.adultdvdtalk.com/price_search/search_item.dlt/sku=22385/adriana.htm

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if you care to email me personally, i'd love to investigate this instance of a "more than 2 week turn around." i certainly have not seen this kind of lag in the 2-plus years of our rental division, and i am interested in finding out what happened.

thanks for the input.

mikeb@dvdempire.com

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For the record, you shipped my first 3 rentals on 9/30. Two arrived on 10/4, and the other on 10/5. I kept each overnight and put each IN the post office to return (two on 10/5, one on 10/6).

Your company notified me by e-mail that 2 new discs shipped to me on 10/11, and the 3rd on 10/13. I received one disc in yesterday's (10/19) mail, and have not yet seen the other two. So, that's 2+ weeks (15 days) turnaround on one disc, and I guess we'll see on the other two.

For your confirmation of my account, my name is Al Foster and my street address is 124 8th.

Oh, and to address your dismay about my use of this thread...your site's search function sucks too.

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In my business, it is not enough to wring my hands and assure my customers that a problem "is being looked into." I have to just go fix the damn thing. Now, if ADE is incapable of fixing things, I wish they would tell me so rather than try to pacify me with empty assurances.

And, to ADE (referring to my last post), I didn't receive any discs in my 10/20 mail either, so time marches on, does it not? Please don't blame USPS either, because Xrent has been halving your turnaround time, which is almost laughable because the reason I first signed with you was because I believed they were (and still are) throttling my shipments.

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