I logged a help ticket with ADM on Mon (8/25) & it's now Wed & I haven't received a reply. I know we all live in a "microwave society" where we want everything now, & I've been sucked into the same category. Wondering if anyone knew of management / staff changes @ ADM. Last time I had an issue, the answer was quick. Also, makes me wonder what's going on over there because of the other recent topic on ADM: SpecialOrderDVDs on ADM Thanks !
i sent an email on wed. becuase i haven't received a dvd from an order placed and paid for on 9/15, they have yet to reply, it's the principle, i even contacted the seller, who of course, didn't reply. i'm really upset and overall befpre this i was quite pleased with adult dvd marketplace.
That's not good to hear. I just had to file a ticket with them for an order from 9/8 that I haven't received with no response from the seller. The seller has had 8 negative comments posted since my purchase was made.
Dang, you're in the same boat as me, i hope we get some resoultions soon, i won't continue to order from that site if i have to continually go thorugh this nonsense.
I have been ordering from ADM for several years and every time I have had a problem, they were quick to fix it. Most of the time trouble comes from unrated sellers. I would be wary of ordering from new sellers until they have at least a few positive feedbacks. But I am a new seller on ADM and have sold a few dvd's but have yet to receive any feedback, so you can't always rely on feedback which is a oxymoron I know. So ordering from ADM is a mixed experience. Although it does take a while for ADM to get back to you, they will always remedy the situation. Now in order to be a seller on ADM you do have to verify your identity with a valid credit card and when you sell something, the funds are not available for at least a month so I guess if there is a problem ADM can quickly yank the funds from the seller and refund back to you. EMS providers for ALT Porn!!!!
In the past they have remedied all situations fast. However, notifying the seller on my behalf and then telling me to contact them back if he/she doesn't get back to me doesn't seem like doing much. They have never taken this approach in the past. It also bothers me with the mounting negative feedback showing up for this seller. There is obviously a problem here.
Little Puck Interview
Posted - Aug 27 2008 : 9:56AM