You don't have my order of Bodyslammin 2 and Virtual Sex with Tera Patrick do you???
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My DP 9 - review by Captain Jack| Author | Post |
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| tuffjam Member London, England 8 Posts 6/00 |  Posted - Jun 15 2000 : 10:54AMHi, Living in the UK I have little choice but to use companies like Adultdvdnow to get my DVDs because of their shipping methods. I ordered from them for the first time on Friday last week and was pretty amazed to get an e-mail confirmation on Saturday morning to say my DVDs had shipped. Good so far.... I received a package on Tuesday morning. Got to be a record I'm sure. Even better.... Anyway, I opened up the package and found that I had been sent someone else's DVDs along with an invoice which contained this other customer's name and address. My first thought was that my DVDs must have been sent to another person aswell - probably the address on the invoice I had. Now I don't know whether I'm being a bit too picky here but I'm sure others in this forum wouldn't want their adult DVDs going to the wrong place along with their name and address. Not only for the inconvenience but also the privacy factor. I e-mailed adultdvdnow straight away on Tuesday morning asking them what to do next (being very polite in the circumstances) and it's now Thursday night and I still haven't heard anything. I chose this company mainly because of their ability to deliver and also the positive feedback that I've seen about them in this forum. I'd like to know if anyone else has had anything like this happen to them with this company(apart from the guy whose DVDs I've got of course) or am I damn unlucky? TJ [Link] |
| Flinty Member uk 164 Posts 5/00 |  Posted - Jun 15 2000 : 1:00PMYou don't have my order of Bodyslammin 2 and Virtual Sex with Tera Patrick do you??? [Link] |
| Arminius New Member Austria 1 Posts 1/00 |  Posted - Jun 15 2000 : 1:51PMwell I placed an order 2 weeks ago and received no confirmation. I wrote to AdultDvdnow and asked them what happened to my order and until now I did not receive an answer from them! [Link] |
| CrumpetMan Member England 74 Posts 2/00 |  Posted - Jun 15 2000 : 3:15PM But seriously, I've never had a single problem with AdultDVDNow. Their service is very fast and using the low price guarantee and frequent buyers club means I have got some great deals. I'm sure someone from AdultDVDNow will reply to your email very soon (they usually reply within 24 hours) or maybe they'll post directly to the forum. I hope it all works out for you and you get your original order. [Link] |
| charlie Member uk 450 Posts 4/00 | Posted - Jun 15 2000 : 3:46PM I can only speak from personal experience but I have never had problems with AdultDVDNow. There has never been any documentation like invoices included with my orders and assume the same for other UK customers. Seizure notices I have had have come shortly after seizure i.e. 7 to 14 days and I have never lost an order during transit. My last order had a faulty disk and I emailed them for advice on replacing it.(Always quote the Order Confirmation Number) They replied within 2 days informing me to return the disk for a replacement. I sent it back using recorded mail just in case it went AWOL on 2 June and received the replacement 14 June. Regards [Link] |
| ADN Adult DVD Now Customer Service San Diego, CA USA 24 Posts 6/00 | Posted - Jun 15 2000 : 11:15PM First let me introduce myself. My name is Frank and I am one of the newest members to the Adult DVD Now Team. When I joined the crew here I was under the impression that our main goal is to make you(the consumer) happy, you know give you a warm fuzzy feeling. That is still our goal. We give you that feeling, you keep coming back, you tell your friends. Then we give your friends that warm fuzzy feeling, they keep coming back, and they tell even more friends. Well the next thing ya know we have you telling perfect strangers about us. Quite the vicious circle, well actually I think it is really cool, everybody wins. On May 24th our operations packed up and made a 240mi. move to San Diego. After unpacking and setting up our new home we resumed business as usual on May 30th. Well business as usual is an understatement, we were quite backlogged. We have forced our way through it and are finally starting to get caught up. Hey but no excuses. I am not new to ADT, I have lurked since the beginning of time(well maybe just since they opened their doors). I am hoping to get more and more involved here, but I do need to get settled at my desk first. I am a big fan of the founders of ADT and applaud the environment they have provided. You guys rock! So as I look at this thread, 2 out of 5 isn't bad, okay it really sucks(can I say sucks at ADT?). I will have to address these issues one at a time. tuffjam: I personally apologize for this mix-up. I would also like to apologize on behalf of Adult DVD Now, it would seem that in our haste to get caught up, we have made some errors, a couple large ones right here. I am not sure how your email got by me, as I do view most of the email that comes to us. I also respond to a great deal of it, as does Jay. So I am surprised that it has gotten past us. I always try to prioritize my replies, and this would definitely rank high on my list to resolve. Please email me at info@adultdvdnow.com and I will straighten this out personally. I believe I may have just recd an email from the other party as I was writing this(or maybe it is you). Flinty: I am not sure why you haven't rec'd any word. Please email me at info@adultdvdnow.com and let see if we can figure out where your order is. Arminius: To you as well, I am not sure why you haven't rec'd any word. Please email me at info@adultdvdnow.com and let see if we can figure out where your order is. CrumpetMan and charlie: Thank you, it is nice to hear that we are doing okay in your book. *Please put ADT and your user name in the subject of your email. ------------------ Kind Regards, Frank [url=138595]Adult DVD Now</A [invalid URL removed]info@adultdvdnow.com [This message has been edited by ADN (edited June 16, 2000).] [Link] |
| tuffjam Member London, England 8 Posts 6/00 |  Posted - Jun 16 2000 : 10:47AMI received a very polite and apologetic e-mail from Frank at ADN clearing up what had happened. I should be getting the correct DVDs early next week. The situation is now pretty much resolved and I'd just like to commend Frank and ADN for sorting things out and restoring my faith. P.S. If Darren is lurking in here, it's your DVDs that I have! [Link] |
| Pasky Member UK 29 Posts 12/99 |  Posted - Jun 18 2000 : 11:48AMI have recently received a very large order (26 discs: don't ask!!) in record time, and the back orders on this shipment arrived within a few days of the main shipment. I realize that the success rate in UK shipping has fallen somewhat, due to C & E being a lot more intensive in the examination of US mail, but ADN is by far the best option in obtaining adult DVDs from the US. Here's to you Frank & Jay. You're doing a great job. Keep it up chaps (the good work, I mean) [Link] |
| Drew Black broken crankshaft 8011 Posts 9/99 | Posted - Jun 18 2000 : 12:07PM For those of you that don't know Frank: He will correct any problems you may have. I know Frank from his role at a previous employer where he was responsbile for building an incredible track record of customer service. (Some of you may recognize him too. He's most likely handled some of your orders before One thing that Frank pointed out in his post that I think is important to note is to include the fact that you are a member of the ADT community in your correspondance with the stores represented here. We have heard that people from ADT often receive "special treatment" from many of the stores. Membership does have it's priveledges. [Link] |
| Flinty Member uk 164 Posts 5/00 | Posted - Jun 18 2000 : 12:41PM This is my second time at ordering from US based suppliers to the UK that I had heard had very good chances at getting packages through UK customs. In both instances I have spent a lot of money and got one seizure notice and no DVDs. A lesson to be learnt maybe? [Link] |
| ADN Adult DVD Now Customer Service San Diego, CA USA 24 Posts 6/00 | Posted - Jun 18 2000 : 10:43PM Well it would seem that Round 2 is a little different from the first. "tuffjam", I am also glad we were able to resolve this, it was a pleasure. You are a true gentleman and I appreciate the your kind words here, Thank you. "Pasky" Thank you as well for the kind words. Most importantly, I know that you could shop anywhere, but you do choose to shop with us, thank you for that. "Drew" My comments regarding ADT and most importantly Steph and yourself do not come without reason. Your welcome, and thank you. "Flinty" Once again, please contact me directly(please put your user ADT user name in the subject line). I will always need to state(or re-iterate) our policies. This also allows more time for shipments to arrive, as the transit time can vary in various countries(even the UK). Lately we have been fortunate enough to receive some good transit times, but there are still some random orders that are experiencing delays(no rhyme or reason). ------------------ Kind Regards, Frank [url=138595]Adult DVD Now</A [invalid URL removed]info@adultdvdnow.com [This message has been edited by ADN (edited June 19, 2000).] [Link] |
| Jay Member San Diego, California, USA 54 Posts 4/00 |  Posted - Jun 22 2000 : 1:22PMSome of you have probably seen my posts before on ADT. I am more a less, the president of the company, and want to make sure that every single e-mail is answered in a timely manner. We recently hired Frank, to help with the customer service. He comes from another trusted adult dvd site and brings a wealth of experience. I just want to let everyone know, it is our goal to make sure everyone gets their shipment, no matter where they live. If anyone feels they are not getting quality service from us, then please e-mail me personally! jbarron@adultdvdnow.com Regarding international shipments, we recently started a new method of shipping to foreign destinations. So far, during the last few weeks, we have seen 100% success, but it has only been a few weeks. The new method is much more expensive, so we had to raise our shipping prices for international orders to cover the cost. We are monitoring the situation closely and keep you all informed on a monthly basis. Again, let me know if you have any questions. ------------------ [Link] |
| Flinty Member uk 164 Posts 5/00 | Posted - Jun 24 2000 : 5:44AM I take everything back I said in previous messages. Their shipping methods ARE reliable. Thanks..I am one happy customer. [Link] |
| Jay Member San Diego, California, USA 54 Posts 4/00 | Posted - Jul 3 2000 : 8:27AM I am pleased to report we have been using a new shipping method for shipments to Europe, for a month now, and the success rate has been 100%! Thus, so far so good. Although we still don't guarantee shipments, we recommend ordering no more than 6 dvds to an order. Thanks. ------------------ Jay Barron VP Marketing Adult DVD Now [Link] |
| Jay Member San Diego, California, USA 54 Posts 4/00 |  Posted - Jul 13 2000 : 5:40PMWe recommend no more than six titles per order. Delivery is not guaranteed. FYI ------------------ [Link] |
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| scipio Senior Member 1901 Posts 2/00 | Posted - Jul 17 2000 : 11:14PM As it happens, I recieved a replacement for a faulty title in the post today, and was shocked to see the amount of trouble put into shipping a single replacement title, and quite frankly, I see where the shipping cost increase went, too. Admittedly, I prefer the old method (for -me-, here in Australia) as it worked just fine but I can definately see how the new shipping method would be -very- good for those in the UK and anywhere with similar laws.. [Link] |
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