DenverDon

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Thank you for the input, it really helps us adjust and improve the service to our customers, both existing and potential. We have made a number of improvements to better serve the customers, including dealing with the account sign up problem. We also enlisted a separate help page as well based upon our feed back. Since we are new all of this information helps us and I just wanted to say thanks! With your input we hope to be great website and offer great service, keeping in mind that we are new and that we have a great deal to learn from the market. Thanks again for all of your time. If anyone would like to e-e-mail concerns please feel free; my e-mail is chriscruise@bargainadultdvd.com

Chris

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I still haven't heard anything...Seem there is still room for adjusting and improving.

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Any comments from experienced buyers?

-ZC

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Karl

Porn Again Agnostic!

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-ZC

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-ZC

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I am a French customer.
I made a purchase at BARGAIN ADULTDVD on March 04.
Chris informs me that my order was not accepted on March 06.
My credit card was refused.
However my account was on output sum of 65,37 dollars March 10.

I sent several emails and it answers me that my order was cancelled.

here an extract of an email of chris:

Your order was canceled with us before you even asked us to cancel the order, since your credit card is bad.
Please stop e-mailing us.
I think that you might have the wrong company, check the other ones that you deal with.

Chris

here one of my answers:

Besides that my payment was not accepted .
the sum(65.37 usd), the date and the company correspond to my bank statement.
you are a liar .
I deposited a complaint this afternoon for the 3 other fraudulent purchases.
I will make the same thing with you and I would speak about your site on "ADULTDVDTALK.COM".
they will be delighted by knowing that at "BARGAIN",the French customers are stolen.
I await a positive & fast response of your share.
PS: to once again repeat me not that my order was cancelled.

for the 3 other purchases, BARGAIN is not responsible.
my credit card was pirated.
I do not go into the details.it is not the subject.
here are my 1ere experiment at BARGAIN ADULTDVD

when I will see my account at Bargain,Mention "NOT SHIPPED" is still registered.However it is the 3rd time that I ask him to cancel my order.My credit card was output however I my order is not received

I already ordered on the following sites: LASER EDGE, FIVE STAR, ACTION DVD, ADULTDVDNOW.No problem

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1ere part:

Let me check into this and I will give you a response in a little while.

Chris

2nd part:

You will be receiving a credit for $65.37 on your card from our company. When I looked in the system there was an error and you were charged and you will be reimbursed for that amount 65.37 usd.

3rd part:

Dear Laurent,

I am the owner of the company. The system states that your order was declined due to a credit problem. However Chris does not have access to the banking system and the banking system did charge your card in the amount of $65.37 which will be credited back to your card immediately. Sorry for the confusion I have been out of town for some time and I just got wind of this issue and it will be taken care of immedialty.

Sorry for your bad experience with us and I assure you, you will get back the $65.37 that you were charged.

Sincerely

Alex

4rd part:

Your account

xxxxxxxxxxxx6231 has been credited in the amount of $65.37

Complete

admittedly in this history,chris did not accés with the banking data.But I did not like the way in which it answers the emails.

Since January 2003, I ordered 4 times at ACTION DVD, 2 times at ADULTDVDNOW, 1 time at LASEREDGE, 1 time at FIVESTAR and 2 times at ADULTCDDV.I am rather good customer.
Isn't this?

and recently my credit card was pirated and my bank account was emptied.

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Well. as I said earlier, I ordered from this company (they did have some real good prices).
Ordered three titles on the 5th of March, and recieved confirmation of order on same day (Also ordered a disc from Adult DVD Empire same day).
One disc was shipped on the 10th, the other two were backordered (I will report on when/if they arrive).
Today, I received the first disc of my order, no idea when the other two will ship.
BTW, the disc ordered from Adult DVD Empire arrived on the 10th.

Suggestions for Bargain Adult DVD:
Adopt a listing of product that includes availability status of product (like 5 Star), on shelf, 2-3 days, we dunno?

Bottom line, they seem to be trying and are a new company.
Assuming that the other two discs arrive soon, I will have no problems ordering from them in the future.
Oh, shipping time will be quicker for you East Coasters as they are in MD.

Karl

Porn Again Agnostic!

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We have added on the main search pages product status and direct product page (when you have clicked on the item) it states:

In stock ships immediately
In stock ships 2-3 days (business days)
Out of stock 2-3 weeks

This should help customers identify with product needs and this went up on our site the first week in March.

We also finalized our confirmation with Discovercard as this was not fully confirmed but now we will be supporting our Discover Card Customers as well, and this should be active in the next day or two.

To check on backorder items customers can also go straight to the site and cross reference the pieces that they purchased with the status of the item on the site, this will let the customer know if we received the items in for shipment or not. The status of the stock is updated now every hour so this should assist customers as well.

Also out of stock items can mean may things as we all know from our purchasing experience. Some can take week and some a month. We can not make promises on out of stock items since it is out of our hands as far as the distributors and or the studios may not have it as well, but another retailer may.

Cruise

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Any chance of getting some gay movies in stock? I tried to browse the Gay section, but only 3 movies show up, and they all seem to be straight flicks (Hmm.. one of those might be bi... it's hard to tell).

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Cruise

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March 17 after several emails with Chris, impossible to know what occurs.

there I have some really enough.I doubt on their capacity.

if in 2 days the problem is not solved, I would use the laws of my country.

Epstyl.france.

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Bargain Adult DVD has credited [removed customer's real name] account.
This was done over a week ago. The account that we have on record has been closed by Laurent for some reason. The credit shows in the system and reflects in our accounting records. What Mr. Czerniewicz regrets to state is that his phone number that he left in the system in not valid so we cannot communicate with him properly. We have asked over and over again to try and find out about his account and why it is closed and he does not answer the questions? We are at a loss here and we have done everything in our power to address this situation. He has not called us once to try and rectify this problem and we cannot reach him due to he left a number in our system that does not work.

Chris

Edited by - Drew Black on 3/18/2003 12:23:21 PM

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