Srvice did improve in December, but it's back in the toliet again. My last shipment took a week that's almost 3 times the normal turnaround.

With this rate hike Sugar is looking better and better. I don't live down south, but I see Sugar opened a Dallas facilty, so now they are west coast, east coast and down south. All that without a rate hike.

I guess honest business pays off.

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2 at a time: $14.95
4 at a time: $25.95 (Up from $22.95)
6 at a time: $33.95 (Up from $29.95)
8 at a time: $42.95 (Up from $37.95)

So the 4, 6 and 8 at a time plans each increased by three, four and five dollars respectively.

I've been a loyal member of BushDVD for over a year now and I would be lying if I said I was not very disappointed over the increased prices. From a PR standpoint, raising prices is never a popular move for obvious reasons. That being said, I can also see things from their perspective and I understand why they are doing it.

I would have to concur that BushDVD is indeed an honest and upstanding business, they have never steered me wrong or given me any major problems in the year of service that they have provided for me.

The fact remains, no one is going to like this price hike. I won't kick up a shitstorm over it, I'm sure there will be enough of that going on without my contributions in the negative, but it is a disappointing move no less.

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"Since launching our service almost three years ago, we've added more than 12,000 titles to our selection bringing our total to more than 18,000 titles. We continue to add more than 400 new releases each month. In addition, we will be adding reviews, performer photos and many other features to the website. Improvements such as these, as well as postal rate changes have increased the cost of doing business."

I guess everyone must make their own decision. Bush has been a great value for us so no complaints here. We hope their web site improvements don't slow down the site much - it's nice a quick as it is.

The $1 increase won't hurt too bad considering the value and service so far. We'll stay with Bush until we have a better reason to switch.

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Just a comment for Bush, it is a little odd in your standard pricing that is costs $8 more to go from 4 to 6 dvds and costs more ($9) to go from 6 to 8.

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Of course, all of those mail individual discs, versus the 2 disc mailer for Bush. Anyone know if the others have raised prices yet? I'd expect a slight push up. Or maybe they will just absorb the postal increase. Anyhow, I'm probably longest member of BushDVD here at ADT. Two and a half years and still going strong. Okay, maybe a little worn out.

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I am going on 2 years in February and still a happy camper. Keep up the good work Jason!

Pocket if you so upset with Bush then why not cancel? no one is strong arming you to sub with them.

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The statement that you only raised rates to existing memebers by "only a dollar or two.." is not correct. I have been a member since the inception of your company on the 4 disc plan. My monthly charge is/was $18.95. Per your email I received yesterday it is now $23.95. I have been entirely happy with your service and response to the few problems I have had with a couple bad discs. At times the shipping seemed a little slow but it has not become a problem in my view and I really like being your customer. I will probably remain with you even with this big increase for me of $5 per month. I guess the people who went to you in the beginning and stayed with you take the biggest price increase as a reward for that loyalty. Business I guess.

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I'm sorry you see it that way. I know Bush advertises with you and I also know that you are a far person, but I have reported the facts as I see them. I have had service issues on multiple levels and when the CEO was here he accused me of lying which was not true.

As stated, the service did improve once many people reported concerns with bush, but for the last few weeks I have seen a downward turn in service. The fact that service improved during the highest volume shipping shows me that the mail can get through.

Either way, you may not agree with what I have said about Bush, or the way I said it, but the exoerience I reporte is 100% accurate.

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While you may truly be attempting to be factual in your posts they simply come off as hateful and motivated by an agenda.

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"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

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I emailed both you and Steph on this. Feeel free to respond via email. I never say the fact that Bush offered me a refund on my length of service. At this point I would take them up on that offer.

Hateful is a strong word as well. I didn't start a single thread about Bush, when others made mention of their service, I only added mine to the list. I may have been the most vocal, but my experience were not consistent with what Bush was claiming.

As far as this thread goes, I completly agree with what Astro said, it's a fair increase and their orice is still below the competition.

Where I take offense is the fact that the mail said it was based on postal increases. That raises two flags for me. #1, the descrepencie in increase between the postal rate and Bush' increases. #2, the fact that their appears to be an issue (at least on my end) with postal turn around. A movie has never taken more than 3 days to reach Bush from my house, yet at least once a month a title takes 6-7 days to reach me from Bush. I sent you doccumentation of this as well.

Bush has the second best selection I have seen online and I already said who had the best. I also made mention that I left them because their shipping sucked. I also heard that they charge a 50 cent surchage once you report a title missing.

You guys stood up for Bush and that's great, but I have given a fair report. If you ask me, Good business is you asking me for the facts, asking me to hold my tongue until you can confirm, and it would have been Bush CEO, or a rep getting the fact from me direct, not calling me a liar, or questioning the fact that I am a customer.

I know porn doesn't run like the real world, but I am used to a certain level of service and a comapny that I agreed to not name negatively has not provided good service in my opinion.

I'd hapilly except a full refund.

FYI, when the service appeared to improve after people made this public. I was the first to agree.

Lying is something that I do not do, Sir. Opinions do vary, but I do have the facts to support my opinion.

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Edited by - Daedrian on 1/11/2006 8:35:37 PM

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We posted (above) what our email said and it seems reasonable to us. BTW we have a 4 DVD plan - that's $1 increase per month or $12 per year.... that's about 1/2 the purchase price of a single DVD that we might watch once. Renting (as opposed to buying) works great for us and we suspect the same for many people. Bush gets our business until there's a significant problem.

Happy Viewing!

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If you know of a service that has 100% customer satisfaction, please let me know. The fact that I have yet to start a thread on Bush and there level of service goes to show that I am not alone in my concern.

I hope they do much better in 2006. Improved business for them most likely means better selection and competition.

I gave up on online rentals until I saw the titles that Bush offered. They catalog was enough to get me back in the game. If I had the level of service and satisfaction that some of you did, I'd be right here telling you all about quick turns and solid service.

I've said more than enough on this subject. I'm glad that you are happy with your service, it's reassuring.

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Anyways there is no such thing as 100% customer satisfaction. Try some other online rental services. I don't think you would be any more satisfied with them. Online subscription services are much cheaper than renting per movie online or from you local vid store.

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I am more than gratefull that Bush has IR titles from the late 90's, but I'm not impressed how they have dealt with my service issues.

YOu are right, the world is full of pricks and some do have unrealistics expectations, but I only hold people to their word. If they advertise something they have to delivery.

That's the #1 reason you never here of Sea Monkey's anymore. Someone finally decided to sue them for false advertising.

Somebody will always be #1, and someone else will have to be #2 or #3. My #1 may not be your #1 and so on.

Drew believes that Bush offered me a refund at some point. I never saw it, but if they did I'd take my money and go back to Sugar. They have the best service of the 4 online sites I've tried. A couple people I know tried them and liked X Rent better, so it goes to show that everybody likes something different.

I don't know what genre you like, but most retailers don't carry a certain line or company.

Excalibur had the deepest selection, but the service was the worse of the 4, I have since heard from others that it has not improved.

I tried X Rent, the service was OK, I wasn't impressed, but I wasn't upset. Shipping was 3-4 days to my city and the selection moderate.

Sugar blew me away with service. Titles were 2 days to my city and anytime there was an issue they resolved it same day, be it sending out an additional copy or upgrading the account for the remainder of the month. Sugar was also good about adding new companies and catalog titles from existing companies.

Bush had a catalog only second to Excalibur. IR on DVD is almost impossible to find for anything before 2002. Bush has a solid catalog based on what's availible. When service is good, I got no complaint. If you are a Max Hardcore fan (I'm not) and Bush is your only shoice to get max online, would you leave wen service slipped, or would you become vocal about the service?

This is like dropping the Whopper for a Big Mac, this is about living in a one burger town and getting poor service on occasion.

So hopefully that answers the questions that some of you continue to ponder. I not going to be Kanye and say Bush doesn't care about black people, but like G Dub on the news(in my opinion) the Bush CEO made statements on this forum that didn't jive with the email exchanges I had with customer service.

And speaking of service, a friend of mine spent big money on a THX home theater. The system came with 1 year in home service and replacement. When one of the channels of his reciever blew they came out and swapped the reciever for a Refurb. I told him that he should contact Techniques and the local retailer and demand a new unit per his agreement. He said, it works, no big deal.

To me it's a big deal. He paid top dollar for replacement, not repair. He was okay with it, so that's all that matter, but the company did not deliver. He later changed his mind and Techniques gave him the latest version of that reciever.

Bottom line, service is in the eye of the beholder.

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Anyways, something actually about the price increase that is the topic of this thread - Bush, why is it you are charging different amounts for new customers and existing customers?
In the past I have supplemented my Bush account with a subscription to Sugar for a few months to get some max hardcore titles. However those lower disc per month plans aren't as good of value per disc as the higher plans. I have been thinking of closing my bush account and going with x-rent for a few months, getting my normal porn but also getting some stuff Bush doesn't carry like the newer Kokeshi titles that have anal/dp in them, titles by Swank digital (Bush doesn't carry any), etc. Then I would close the x-rent, sign up with Sugar for a few months, get some Max Hardcore titles and other more risque titles that neither Bush nor X-rent carries. Then of course go back to bush and resume as normal as Bush is cheaper. However at that point I would be a new customer again, right? I would then be paying 25.95 for the 4 dvd plan. That's only 1 dollar cheaper than Sugar. Sugar ships in individual mailers and is more diligent in adding new releases quickly. That's worth a buck a month to me. Personally I've never had a problem with the service, but with your price so close to sugar's I may find myself not coming back to Bush after I rotate through.

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Keep up the good work and I look forward to doing continued business with you guys, I'm hitting the one year mark here and I must say that I've been a satisfied customer thus far. Let's hope it stays that way, cheers.

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New postal rates to focus on package size, weight

Yikes, if that first-class 2 oz. rate for flats (a big jump to $0.97) applies to the BushDVD mailers it might be the end of the world as we know it (and I WON'T feel fine!)

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I'm wondering if anyone who's already paying those rates (i.e. $25.95 for the 4-at-a-time) has gotten a rate-hike notification..

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I don't work for Bush; I work for a similar company, and this happens *all* the time. Before you cancel, contact them. Maybe they'll cut you a break.

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They've dumped the foam inserts and switched to a smaller envelope. I hope my mail lady doesn't figure out what is in these. (I'm sure she knows.)

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