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All Forums > Shopping Info > Shopping Info Forum Page 38 > XRentDVD: How is their Return Policy??
AuthorPost
Harry Joystick
Member


740 Posts
8/02
Posted - Sep 8 2002 : 9:04AM
I just purchased the Digital Rain DVD "Blue Jean Blondes 2" from XRent DVD. Unfortunately there was no DVD disc in the case when I opened it.
I tried browsing through XRent DVD's web sight to see what their return policy is for these matters but couldn't find anything except a customer service email address.
For anyone who's dealt with XRent, how is their customer service?
Do you think they would believe me if I told them that the DVD case was empty?? I might even have a hard time believing me!
This is only my second purchase from XRent so I'm not familiar with their policie(s).
What can I do? Am I screwed??

Thanks,
FF>>

DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Sep 8 2002 : 9:12AM
Most definitely e-mail them.

There have been many, many threads here in the forum about dealers, and XRentDVD has almost always been raved about, even by me. I have found them to be one of the best to deal with and have found their customer service excellent.

I haven't had the problem you are experiencing, but most definitely contact them.

DenverDon

Asmodeus
Lord of Lust

az-mo-day-us
6338 Posts
10/01
Posted - Sep 8 2002 : 5:23PM
I completely agree with Don, just email them at - customerservice@xrentdvd.com - and explain your situation and they will take care of it as soon as possible. I've been a regular customer of them for a couple of years now and I've never had any serious problems with their service or products. XRentDVD is an outstanding company that really cares about their customers and they will do whatever it takes to keep us porn fans very satisfied!

Edited by - Asmodeus on Sep 8 2002

Harry Joystick
Member

740 Posts
8/02
Posted - Sep 8 2002 : 6:53PM
O.K. I sent them an email. If I have any problems I'll post them here.
DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Sep 8 2002 : 9:10PM
FF>>,

Keep us posted period!

We would want to hear that it got successfully resolved as well.

DenverDon

Edited by - DenverDon on Sep 8 2002

 
Harry Joystick
Member

740 Posts
8/02
Posted - Sep 9 2002 : 10:56PM
Update:

O.K.,
I received an email from XRentDVD today and they have already shipped out another copy of Blue Jean Blondes, no questions asked!

Now that's what I call service!

DenverDon
Benevolent

Firmly Embedded in Depravity
5914 Posts
7/02
Posted - Sep 9 2002 : 11:07PM
FF>>,
That is one of the reasons that XRentDVD has gotten such rave reviews and comments!

Glad to hear that it got resolved.

DenverDon




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