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All Forums > Shopping Info > Shopping Info Forum Page 48 > Defective disc never reached ADN...
AuthorPost
spesedy
Member

Germany
238 Posts
8/00
Posted - Nov 17 2000 : 4:26PM
Hi,

about three weeks ago I sent the DVD 'Big Babies in Budapest' back to ADN because of the sync-problems I had already described in the board. When I asked about the status of the exchange I got the reply, that the DVD didn't get there yet, and that I'd get a new one as soon as it arrived. Now I'm a bit worried since 3 weeks is quite a long time, and to be honest I think it got lost somewhere on the way. Is there anything I can do to get the exchange or do I have to accept having lost the money ? :-(

charlie
Member

uk
450 Posts
4/00
Posted - Nov 18 2000 : 2:18AM
Hi Spesedy,
Unless Recorded or Registered mail was used, which covers for any loss in transit you may have lost your disk.

I have returned 2 faulty titles to ADN, the last one just yesterday and make a point of using Recorded delivery to cover the very problem you are facing. If it goes AWOL at least I can claim off the postal service.

As usual ADN Customer Service was excellent and sent me a replacement when they received my return.

If it's any comfort, I have recently experienced losing an order being sent to me from DVDBoxoffice. They sent it by regular mail from Europe although they are a Canadian company and will only consider items lost 8 weeks after shipping. Then they told me they couldn't replace the order. It was an costly lesson at my expense and I will never use them again. It will be ADN for all future orders now even better with UPS tracking.

I hope, things work out for you.




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