Hi, please email me at ethan@fivestardvd.com in regards to what studios you are looking for and I will give you a window as to when they will be in stock.

Most major studios come back into stock within 3-5 business days.

Thanks again!

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The thing that gets me is that it seemed to be a featured item that they were promoting, so I wasn't very concerned when I was told it was on back order. I figured that they must be pretty confident that it would be in stock soon, since it stayed on the section front page for a couple months after my order.

I'm glad the order was a whim instead of something that I really wanted.

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"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

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My only complaint with fivestardvd is that they seem to mostly carry lower-end company stuff and don't get the higher-end company stuff until a lot later if ever. I buy most of my Sineplex, Evil Angel, Digital Sin, Fusxion, etc. titles from other companies as a result. But if that is their business model and it is successful -- more power to them. I usually buy CDI (Cinderella) titles only from them and the quick service keeps me coming back for more.

---- Solo and all-girl only for me. No HMA wanted, thank you very much. ----

Edited by - CodeMonkey on 2/13/2005 8:28:46 AM

Edited by - CodeMonkey on 2/13/2005 8:30:42 AM

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Greetings, I would like to extend my gratitude for all forum members who continually provide excellent feedback in regards to our service. I read and review daily the comments here at ADT, whether it pertains to Five Star DVD or just general information in regards to adult titles/news. We always strive (and I personally desire,) to solve or look into anything that can be improved on our end in regards to our product and service for the adult consumer!

In regards to one comment in particular, we add big production releases to the website on the title's street date. Most other new releases are added to the website within 1 to 2 days after the street date.

If you have any title specific questions, or any inquiry regarding Five Star, please email me directly at ethan@fivestardvd.com.

Thanks again!

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I just placed an order with Five Star today for the first time, mainly because there were a couple of titles they had in stock that were unavailable anywhere else. I checked the status of my order and it was already shipped out but I noticed that all 4 of the DVD titles that I purchased are now "out of stock"-only one of them being a recent release. Maybe I got lucky and ordered them at the right time.

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I've got a couple of titles that I want to order from Fivestar, but would like to get free shipping with 4 titles. I checked back on Monday and today to see if some of the new releases were added, but nothing changed, so I'll probably just place the order somewhere else.

pb

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I found my problem is that I check each of my supplier's web sites by genre (all girl and solo/masturbation). For some reason FiveStar has titles mis-categorized so I don't see them when I do a search. Its not that they are not carrying the higher-end stuff I want but that much of it doesn't show up in my quick-and-dirty searches.

I'll reiterate that I love their customer service and have had no problems with the numerous orders I've placed with them over the past couple of years.

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Now I check my account today, and the order is changed to "multishipment" status. One of the titles was out of stock, and is on backorder, and the rest of the order actually did not ship out until March 4. (Why wait 2 days to ship the in-stock titles if this is the case?).

It's not like I'm ordering out of stock titles. I place all the titles in the cart, finish the order, and receive the confirmation telling me that everything is in stock.

I've been shopping at X-Rent for two years now, and I've never once had a completed order where I was told later that one or more of the items was out of stock.

Customers shouldn't have to wonder if a completed order is really complete. I've been a Fivestar customer since 99, but my recent experiences with them have really been frustrating.

pb

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I also really like their multishipment policy. It's irritating when you order a bunch of DVDs (say 7 to 10) and the company doesn't ship anything because one title is out of stock. Five Star has always shipped my in stock items very quickly and on occasion has made three (even four one time) shipments on the same order as titles became in stock again.

I do have a few gripes: One title, out of the many I've ordered from them, was back ordered for something like three months. It never came in stock. However, I substituted another title and had it right away.

Gripe #2 is worse: Selection. They have BUNCHES of titles, but not everything. It's weird how they have say 40 or 45 of the More Dirty Debutantes Titles, but don't offer any of the others. Ditto for other stuff like "Finally Legal", "Up N' Cummers", etc. I can honestly say I'd do probably twice as much business with Five Star if they had more titles available for order: Not just in stock, but available to order.

So, I'm looking for another retailer that has good shipping policies and has lots of selection. Jaded seems to have the biggest selection I've ever seen. However they don't seem to stock a whole lot and in their FAQ it says they can take weeks to get particular items. Their prices are some of the highest around to boot.

Dr. P

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Greetings! Please email me directly at ethan@fivestardvd.com and I will look into the orders that have not reached you.

To all the forum members here at ADT, please drop me an email message and I will get back to you as soon as possible. Especially if you have specific questions pertaining to stock status or inventory titles.

We are always striving to maintain the lowest prices, quickest service, and best inventory selection of dvds possible.

Thanks!

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Upon checking with Mrs, Gonzophile, I was mistaken it wasn't almost a year, it was 8 1/2 months (roughly). Sorry!

Edited by - gonzophile on 3/15/2005 11:10:07 AM

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