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All Forums > Tech Talk > Tech Talk Forum Page 10 > Downloads failing - tips to troubleshoot?
AuthorPost
bsl69dp
Member

54 Posts
6/07
Posted - Jan 28 2015 : 7:57PM
So I recently have been having downloads fail. This is a real pain considering I'm usually downloading files > 1 GB in size.
- Doesn't seem to be site dependent - Jules Jordan, Brazzers, Wicked, Mofos all have the problem
- Doesn't seem to be browser dependent - Firefox and Chrome both do it.
- Not sure if it's computer dependent but that one will be a little harder to test
- No evidence of other issues with the internet - web surfing, and most streaming don't have any problems
- Every once in a while I'll lose my wireless connection but that doesn't coincide with the failed downloads
- 12 Mbps connection
What I've done in the past is start a few downloading then go to work or go to bed and when I come back they're done. Now sometimes they say "failed" and sometimes they appear OK until trying to watch them, then only a fraction of the video is there.
I'm not sure where to start because although I can re-create the symptoms I don't know what settings or other information to look at.
Any tips?
BSL
jayo All-Star Supporter
All-Star Member

2117 Posts
7/04
Posted - Jan 28 2015 : 8:56PM
Do they fail while you're around to monitor the download? Is it possible your computer is going into an idle mode because you're not giving it any input, even if it's 2 hours, 4 hours, whatever, and that's what's killing your connection?
bsl69dp
Member

54 Posts
6/07
Posted - Jan 28 2015 : 9:28PM
I thought of that but I think I have the power settings so that it won't happen, and I have seen them fail while I'm using the computer actively.
I'm looking into if it's an issue between my b/g router and the ac card in my computer but I'm not sure how to identify if that's actually a factor.
ninja1
Senior Member

2939 Posts
1/08
Posted - Jan 28 2015 : 10:29PM
Web surfing and streaming are very tolerant of connection glitches; you'd never notice a momentary break. On the other hand, downloads are very sensitive to connection disturbances.
Yikes!
Use a download manager. My favorite is DownThemAll! which is an add-on for FireFox.
It can automagically recover from broken/interrupted downloads and resume them without having to start over.
You can stack up a bunch of downloads and set up pre-determined rules for how you want them handled.
(one at a time sequentially, or 3 at a time simultaneously or whatever)
You can set a maximum number of retries before giving up.
Most download managers have similar features to these, many folks have their chosen favorites, there are a number of available choices.
DownThemAll is the one I have used for 5+ years.
bsl69dp
Member

54 Posts
6/07
Posted - Jan 28 2015 : 10:40PM
[/quote]Yikes!
Use a download manager. My favorite is DownThemAll! which is an add-on for FireFox.
It can automagically recover from broken/interrupted downloads and resume them without having to start over
...
DownThemAll is the one I have used for 5+ years.
[/quote]
Yeah, files that would have been unheard of at one time seem like nothing to me anymore. 4TB HDDs are under $200 so why not see my favorite stars in 1080p?
Good advice on DownThemAll, I'll have to try that.
I tried forcing my wireless driver to run in b/g mode. Maybe the problem is fixed? I guess I'll find out soon.
 
bsl69dp
Member

54 Posts
6/07
Posted - Jan 29 2015 : 6:14AM
Forcing the wireless driver to operate in b/g, which is the same as my router, might have cured it. Last night I got a 1.8 GB file from Jules Jordan. I'll test today to see if I can download several without hiccups.
bsl69dp
Member

54 Posts
6/07
Posted - Jan 29 2015 : 7:05AM
Hmmm, no luck but at least I caught it this time. I think the WiFi is the problem as it lost connection and caused 3 out of 5 to fail before I reconnected. Not sure where to go from here. Any ideas of improving WiFi reliability? This is a practically new computer (Dell XPS 9530) and an AT&T 2wire modem/router.
ninja1
Senior Member

2939 Posts
1/08
Posted - Jan 29 2015 : 5:25PM
Try using a wired connection, as a test, just to make sure that WiFi is the problem or not.

bsl69dp
Member

54 Posts
6/07
Posted - Jan 29 2015 : 7:37PM
I would have but there's no wired connection on this machine. I will try another machine that does have a wired connection, though.
I'm thinking it's a Windows 8.1 issue that others are having. There are still a few more things to try, and I'm starting to get some more clues. The machine seems to lose association with the network regularly now, whereas that symptom wasn't evident before. So, I'm going to try to get to the root cause of that under the assumption that it's directly related.
Joey Starr
Senior Member

Still wanking after all these years.
8082 Posts
10/00
Posted - Feb 1 2015 : 10:42AM
I second that!
I've been using DTA with Firefox for a while now, solved all my downloading problems.
bsl69dp
Member

54 Posts
6/07
Posted - Feb 2 2015 : 8:02PM
I'm 99.9% sure this is a wireless router problem based on:
- the sporadic nature, and
- some other poor internet behavior on the wireless machines as compared to the one with a wired connection, and
- complaints on public forums about this particular router provided by at&t, and
- the exhaustion of other troubleshooting options.
Like many things it wasn't really noticeable until it got bad enough. I took a shot and bought a new one and if nothing else, the whole network works much better. Web surfing, streaming, and computer-to-computer transfers are all better.
After a couple days of experiments I should know for sure.
bsl69dp
Member

54 Posts
6/07
Posted - Feb 4 2015 : 6:45AM
Confirmed, router problem. All is now right with my wireless world.
jayo All-Star Supporter
All-Star Member

2117 Posts
7/04
Posted - Feb 4 2015 : 8:11PM
So what were the particulars? What did you have and what did you get? (If I read you correctly, AT&T is your provider?)
bsl69dp
Member

54 Posts
6/07
Posted - Feb 4 2015 : 10:42PM
AT&T uverse with 2wire 3801 HGV router.
Symptoms:
- Dropped internet connection, sometimes the computer would reconnect automatically, other times the computer would not see a network to reconnect to. Then I would have to restart the PC.
- Apple products seemed to be less susceptible to the problem.
- Dropping seemed very infrequent until I watched closely and saw it fairly regularly (multiple times per hour).
- Failed downloads was the symptom that triggered me to observe it closely and solve it. It was almost impossible to download large files (and not just porn vids, any file that took more than a couple minutes to download had problems).
I tried every fix I could find - clearing TCP/IP stack, turning off IPv6, looking for updated drivers, and a handful of others. No effect from any of them.
I purchased a Linksys WRT 1900 AC and life is good now. General browsing is quicker, video streaming is MUCH better, downloads seem reliable, machine-to-machine transfers are much better.

Edited by - bsl69dp on 2/4/2015 10:43:43 PM

jayo All-Star Supporter
All-Star Member

2117 Posts
7/04
Posted - Feb 5 2015 : 7:43AM
Thanks. That may be the same router I have. I'm filing that away in case I need to replace it down the road.
All Forums > Tech Talk > Tech Talk Forum Page 10Downloads failing - tips to troubleshoot?

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