Sweat Equity 5 - review by Captain Jack| Author | Post |
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| mslee Member 18 Posts 11/99 |  Posted - Nov 30 2001 : 4:18PMHi everyone, I just want to share my bad experience with DVD Advantage which just happened several weeks ago. I ordered DVDs from them several times, only this time I need customer service from them because I found one of the DVDs I got is defective. Then it shocks me that I found they don't have any customer service for this at all. After I received all the DVDs this time, I tried to play each of them first. Then I found one of the Diabolic DVDs could not been played. I checked DVD Advantage's web site immediately, studied their return policy, and sent an e-mail to them according to their instructions on this. Then I began to wait for their response (including the RA# which I needed to return that DVD to them for replacement). Several weeks afterwards, I still got no response. They used to my top 3 on-line stores for shopping, but now I am afraid to buy from them because of this poor customer service. As long as you don't need service from them, you may still feel happy about their price just like me before. But be careful about what you will get when you need service from them. Best Regards,
 [Link] |
Bill  All-Star Member 5334 Posts 6/00 | Posted - Nov 30 2001 : 10:03PM By the time I got home from work the next day, DVD Advantage had verified that all of their copies of the disc in question were defective, and the refunded my credit card immediately (even before I returned the disc). They asked me to return the disc so they could send it back to the manufacturer. (The refund they gave me included the shipping that I would incur to return the disc).  [Link] |
| dexplorer Member 442 Posts 8/01 | Posted - Dec 1 2001 : 7:44AM On my very first large order from them, my order was missing three titles. Though they were checked on the packing slip. I obviously had no way to prove this. They simply believed me, and credited me. Responded fast to my email, as well. Which I followed up with a phone call. Next even larger order went off without a hitch. [Link] |
| ORGAZMIK Member Switzerland 133 Posts 3/01 | Posted - Dec 1 2001 : 12:36PM I cannot speak for DVDA but people that are missing answers on emails should also consider that they... 1. cannot answer because your reply-address is invalid At least 1 and 2 frequently happen for my experience... Peter [Link] |
| mcr DVDAdvantage.com WOODLAND HILLS, CA 42 Posts 1/00 | Posted - Dec 1 2001 : 2:40PM All customer service emails go directly to Michael. He respond to emails throughout the day including most weekends and evening. If you send an email to us and you do not get a response within 24 hours, something is wrong! Please call us toll free at 877-707-5662. Ask for Michael. If he is not available ask for me (Jon). Since the company is ours we can make the decisions on the spot. We will do what ever is reasonable to please our customers. Thank you all for your support. [Link] |
| mslee Member 18 Posts 11/99 | Posted - Dec 1 2001 : 3:08PM Thank you so much for your reply. The reason why I didn't call your free customer service phone number is because on your web site you said customers should contact you by e-mails to return defective DVDs. I thought you should be very busy because your on-line store is so successful, so I didn't want to bother you by phone calls and I kept waiting for the reply e-mail from you. (Sounds stupid, right? Well, I just like to follow the rules.) Anyway, I will call your service phone number on the coming business day. Before that, I will send you e-mail again for this. PS: I checked my e-mail almost every hour when I am awake. So it's not possible that my e-mail storage is full or my return address is incorrect. I guess that e-mail was lost for unknown reason. Thanks again. Best Regards, [Link] |
| mslee Member 18 Posts 11/99 | Posted - Dec 4 2001 : 12:08PM I just want to let all of you know that I've got the RMA number from Jon (DVD Advantage). He is a very nice guy and the problem was between their e-mail server and my e-mail server. It seems somehow my e-mail server rejected e-mails from their normal e-mail server. Jon had to contact me by his another e-mail account. Now, I've sent that defective DVD back to them, and look forward to getting a new one soon. DVD Advantage still remains in the top 3 on-line stores in my mind! I will place my new order to them soon! Thanks Jon! Best Regards, [Link] |
| dexplorer Member 442 Posts 8/01 | Posted - Dec 4 2001 : 9:57PM If that's how you feel, I'd suggest editing your thread title a bit. maybe something like. DVD Advantage -- What looked real bad now looks real good. Or something like that. Because lots of people don't take the time to read threads but just get an impression scanning headlines. When they aren't at the moment immediately involved in the thread subject, etc. I'm not a shill for the company. Just a customer. I just have found that at least during their frequent coupon periods they have easily the best prices for most DVD's and certainly for most big orders of DVD's, and have given me very good service. And have huge stock. And good real time inventory. So I like them a lot. [Link] |
| mslee Member 18 Posts 11/99 | Posted - Dec 5 2001 : 9:04AM mslee [Link] |
| Janitor Retired Porno movies, sexy videos, xxx. Adult DVD Talk at your service. 6409 Posts 11/99 | Posted - Dec 5 2001 : 9:09AM [Link] |
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