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All Forums > Shopping Info > Shopping Info Forum Page 11 > DVD Rentz review
AuthorPost
Nebulous
Deactivated User

Inside every ugly woman is a beautiful woman trying to get out.
27 Posts
1/10
Posted - Jan 16 2010 : 12:47PM
Someone asked about this company, DVD Rentz and thought I'd share with others. If you browse the IAFD, and click on a movie it will often, not always, list who sells the title or how you can view it, by renting, streaming, etc.
DVD Rentz is listed far more often than anyone as having access to titles. However, DVD Rentz is the name if you want to solely rent the title for just under $3 but the shipping is just as much so figure it costs $6 per title rented which is quite high.
Now, DVD Rentz allows you to also join an unlimited rental plan. Yet, their name changes to 'Hit Movies' if you join the unlimited rental plan and you have access to the same titles as DVD Rentz. It is far more practical to join Hit Movies than to join DVD Rentz unless you only desire to see a single title and nothing else. These are the same people, it is just a name change.
Here's the catch, while they say they have an inventory of over 100,000 films, apparently these films do not come from them but are mysteriously shipped from some other outlet/supplier. Where from? I don't know.
They also will tell you that you must have at least 5 titles in your queue for every title you want to view. So, if you are on an unlimited 4 rental plan that means you must have at least 20 titles in your rental queue or expect to wait some time to get a title. I've found that days pass where I don't get a single shipment despite having many movies in my queue. I also get annoyed when my shipment list shows titles about to be shipped as pending, and I note it in my records, only to have the title pulled from my shipping queue and they replace it with some other title which will remain for some time as "pending".
There is no indication as to what title is available, no way to tell what will be shipped despite your prioritizing titles within your queue and you had better plan on adding loads of titles to your queue if you want movies to be sent on a regular basis.
I do find DVD Rentz/Hit Movies has access to titles no one else carries. If you choose to sign up with them you had better be very patient.
Topic Moved by - heynow on Jan 16 2010
Flash All-Star Supporter
Golden Age Classic

11018 Posts
5/01
Posted - Jan 16 2010 : 12:58PM
They are both Excalibur Films.
john_qyoo_public
Deactivated User

265 Posts
7/05
Posted - Jan 16 2010 : 11:23PM
Thanks for the review. My main concern though, is do they come through? I don't mind waiting a long time for titles, or knowing what titles to expect, or the order they'll arrive in. All I really care about is A do they have the titles they say they do (and do they eventually show up in my mailbox) and B do they arrive in good condition (if they send me a crappy DVD it won't play on my finicky player)? Well I care about turnaround time too. One of my problems with Bush was that they took too long to process my movies. It's bad enough waiting for the mail to come all the way to the east coast from California without waiting a couple extra days for them to get off their asses and send the movies.
Edited by - john_qyoo_public on 1/16/2010 11:24:17 PM
Nebulous
Deactivated User

Inside every ugly woman is a beautiful woman trying to get out.
27 Posts
1/10
Posted - Jan 17 2010 : 12:48AM
Yes, I have to say this company does come through. I joined their Hit Movies Unlimited rentals and they have delivered. I live on the East Coast and the DVDs took most of the time only 2 days to reach me but a week for them to acknowledge they received them after I returned them. They have a policy that returns only take one day to be processed if you click on a title you returned and then must click again on an icon that says "Send More". I did not realize this at first but figured it out later.
The DVDs and mailers were fine but I have only rented a couple dozen titles in the past month so can't gauge them with too much accuracy just yet.
What I can tell you about this company is they are slow in processing titles. I have had one title listed in my shipping queue as "pending" for over a week and then they just removed it arbitrarily and replaced it with another title in my queue. Don't plan on maximizing your titles you can view over a month of rentals if you like to keep titles for only a day or two and return them. You must be patient. It is worth trying them out but make sure you add plenty of titles to your queue, at least ten titles for each number of movies of the plan you joined. So if you are on a 5 DVD unlimited rental plan, make sure to add 50 titles, get the picture. Also, if you choose to cancel with them it can be somewhat of a pain. They require at least 5 business days notice prior to your renewal date and told me that I must make sure all titles are returned before my renewal date. So doing the MATH, that means during a month I want to cancel, I must plan on cutting my viewable titles in half due to their inflexible cancellation policy. They are only shooting themselves in their foot with this approach.
As for BushDVD, I rate these guys as the very best out there overall. I've rented over a thousand titles from them over the years and never had a problem with them. Their DVDs are thicker than most companies, never come cracked, and they offer the best customer service. Since their fire and their inventory being destroyed, I noticed that a much higher number of titles are listed as being "Long Wait". In the past "Long Wait" was equivalent to "we will never get it in stock". I don't know what will come of this but thus far since they re-opened service, they seem to be in a big hole and not able to make titles available anywhere close to the past service they provided. It is understandable as they had a fire and recovered in just one month so probably best to give them time.
Hope this stuff helps.
Edited by - Nebulous on 1/17/2010 12:55:16 AM
Edited by - Nebulous on 1/17/2010 12:10:34 PM
john_qyoo_public
Deactivated User

265 Posts
7/05
Posted - Jan 17 2010 : 7:22PM
Yes that was helpful, thanks,
 
jeffthepcguru
Member

11 Posts
8/09
Posted - Jan 19 2010 : 10:44PM
www.dvdrentz.com and www.hit-movies.com are both Excalibur. Avoid them. Poor customer service, long time to receive dvds, and they never have new movies in stock.
wishersemporium
Member

9 Posts
2/10
Posted - Feb 3 2010 : 3:54PM
Ive had good customer service from them via phone, email is lacking with good service from them but every single issue I ever had was fixed fast when I called them. Shipping times have for sure slowed with them however.



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