"Today we packed your order and discovered that two titels are not in stock anymore.
These two;
xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxx xxxxxxxxxxxxxxxx
I am sorry for that.
Can we just send the order without these two titels are do you want to add two other items??

please let me know as soon as possible.

Kind regards,
Aline."

Although not automated, if sending an e-mail whenever they have a problem is their standard practice, then I have no problem with this methodology. I actually prefer this methodology because I was able to reply with instructions as well as with my own question that Aline immediately answered to my satisfaction.

Was my experience different than the standard?

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BEAR IN MIND THAT NO COMPANY SELLS WHAT THEY SELL AT THEIR PRICE!

BE GRATEFUL THAR ARE AROUND

I HAVE NOT BROUGHT A SINGLE US TITLE SINCE MAY! ALL EUROPE STUFF FOR ME

Edited by - sonyse2t5 on Sep 2 2002

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thank you for the info,
since I don't have that email, I assume they will send
the item soon.

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The first time I got a obligatory fast confirmation.
After 1 week I have sent them a mail "where is my ordered dvd". I got the dvd just one day later. (And for your explication: I live in germany, ...expect delivery in 3 or 4 days)

Right now, I have ordered one Provate title one week ago. The same thing: Confirmation: Fast, ....Delivery: still waiting.

Lets see....

Thats my impression

Raoul

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you might find a faster reply to questions like this by emailing it directly to the companies you are talking to.

I know a lot of companies keep an eye out on the forums, but it's always easier to get an answer to their questions by asking them directly.

cheers,

scipio

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diapason

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Posting a direct "email" to someone who is -unlikey- to see it here is not especially useful.

for a slighly better explaination of what I'm trying to say, please read my post in the other "scipio" thread.

thanks,

scipio

Edited by - scipio on Sep 16 2002

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