Btw, do you have the original version or the Shiva version of this movie?

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I am moving this to tech talk because that's where it belongs. And as was evidenced by your previous topic about Ass Worship 1 that was moved to the tech talk forum, Tricia did read it and respond--saying she would see what she could do to help you. To my knowledge the only "technical support" person your going to find at Evil Angel in terms of DVD problems and compatibility is Tricia, and her email address is readily available in the forum.

I'm sure your situation is complicated by the fact that you are in Germany--and the wheels are going to grind a bit more slowly because of that. My experience with Tricia is that she will do what she can to help you, and to correct the problem if it indeed was an authorship or replication problem that is under Evil Angel's control. If you got the Shiva version, as Ramsey asked, Evil Angel may have little or no quality control over the disc authorship and replication because of the nature of how their stuff is distributed overseas. In any case, I'm no expert, but believe me, people will read your posts here, and subjects like this are a major part of what tech talk was created for.

Mike L.

Edited by - MLyons on 10/18/2003 11:09:55 AM

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- Saki [faqs]

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Tricia has been fantastic on responding and trying her best to solve problems, even if you reside in Europe. Give it a little time and give her a chance.

Tricia, and many others, do read the tech talk forum.

DenverDon

Edited by - DenverDon on 10/18/2003 2:55:18 PM

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Anyway, DVD_Freak, I had thought that you were a different person who had emailed me about Ass Worship 2 weeks ago, because that person was also from Germany.
I do not see any emails in my mailboxes from you.

We don't have a specific policy for exchanges for outside the United States, so we have to deal with every case on a one-by-one basis.

If you had said you had a problem with one copy, I probably would have quickly decided to exchange your copy. But since you've had problems with 2 different copies, and you're in Europe, it might too risky to try the same movie again. After all, these are batch-replicated DVDs, which should be supposedly as identical as possible.

The other problem is that at Evil Angel, our defective policy is one of exchange. That means that our first action is always to tell the person to exchange it at the place of purchase. If for some reason that doesn't work, we will exchange it. That means that the customer pays for shipping to us when they send the non-working copy to us, and we pay for shipping back to the customer.
For European customers, that becomes rather expensive to both sides for a specific movie title that has already had 2 copies not work for that person.
I have been talking to other people at Evil Angel about this during some of the limited time I had available in the last 4 days. We are still deciding on a couple of options.
A large part of our decision comes from whether the person (in this case, you) would be willing to send the original disc back to us.
It would be a difficult situation for us to get into if we started sending out discs to people without receiving the defective first, based on emails that say that they previously purchased the DVD and it's not working for them.
If that was the case, I could email Paramount Home Video and tell them that my Godfather Trilogy DVD set doesn't work, and could they send me a new one that does... (they would never know that I don't own the Trilogy yet .) Or better yet, I could tell Disney that my Lion King DVD doesn't work, and then when they send me a new one, I can give my copy to a friend.

Please understand that I'm not trying to be sarcastic to you. I'm just trying to illustrate with examples the situations that we need to avoid. I am not saying at all that we don't believe you. I am only saying why we need to have the policies that we do.

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