They've appeared on Adultdvdmarketplace. Why else would an industry
giant go thru a third part?
Excalibur/Barely Used customer service has definitely declined.
[Link]
Introducing Natasha Carter| Author | Post |
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| jeffthepcguru Member 11 Posts 8/09 |  Posted - Aug 22 2009 : 12:34AMI was a customer of excaliburfilms.com for a while. Over the past years, the service has gone south. So, I decided to go to wantedlist.com. When I emailed wantedlist.com, they said that rumor in the industry is that excaliburfilms.com is going out of business. Anybody know if this is true? Has the recession really hurt them? Or just their services? Jeff [Link] |
| XCollector All-Star Member 127 Posts 4/07 | Posted - Aug 22 2009 : 12:30PM They've appeared on Adultdvdmarketplace. Why else would an industry giant go thru a third part? Excalibur/Barely Used customer service has definitely declined. [Link] |
| thelurker Member 12 Posts 2/09 | Posted - Aug 22 2009 : 10:27PM [Link] |
| FormerExcaliburEmployee New Member 1 Posts 8/09 | Posted - Aug 27 2009 : 11:35PM As far as the recession, that is not the reason the company has sunk. It was because of the self centered owner Jerry. He took a gold mine and made it into a lump of coal within the past two years. He refuses to listen to his employees, employees that have more skills and knowledge than him. Why hire employees if you going to tell them how to do their job? I left right after they lost their rankings in google. Those in the web department figured out how to get their ranking back but he ignored them. What has happened now... the lost customers and new customers and they do not exist in google. look at the numbers because they suck. I wont be surprised if they all come into work on a monday and there is a closed for business sign on the door. How ethical is Jerry.. he wont even tell his employees. former excalibur films employee [Link] |
Flash  Golden Age Classic 11018 Posts 5/01 | Posted - Aug 28 2009 : 1:59AM [Link] |
| BigBobxxx Senior Member 2681 Posts 5/04 | Posted - Aug 28 2009 : 4:08PM I found Excalibur extremely annoying to try to do business with. There are too many great online porn retailers and rental services, than to need to suffer with Excalibur. [Link] |
| sebastienk New Member 4 Posts 8/09 | Posted - Sep 1 2009 : 8:39AM [Link] |
| Theguru Member Adult DVD Empire 45 Posts 8/06 | Posted - Sep 1 2009 : 9:05AM [Link] |
| Wodgers Member 414 Posts 7/04 | Posted - Sep 1 2009 : 10:56AM When you compare their version of Flesh Dance with the Gourmet dvd released a couple years ago, the Excalibur dvd-r looks better. However, something strange happened one day: i got an email stating that i had to pay for my account renewal, in other words i had to pay to place all subsequent orders. That Kafka thing was too much for me. Too bad. Edited by - wodgers on 9/1/2009 11:00:01 AM [Link] |
| BigBobxxx Senior Member 2681 Posts 5/04 | Posted - Sep 1 2009 : 11:02AM Provided... (a) That we are told upfront (b) It is a legal product (c) If it wasn't for the DVD-R, the product wouldn't be available at all I create my own DVD-Rs all the time (personal stroke comps), and I have never had a disk go bad (after it was burned successfully). Many are already more than five years old. Of course, I burn all my DVD-Rs slowly (currently at 6x), and don't try to crank them out at the fastest speeds possible. Also, I'm checking every finished disk (something I doubt the companies selling product on DVD-R are doing). [Link] |
| Wodgers Member 414 Posts 7/04 | Posted - Sep 1 2009 : 11:15AM Edited by - wodgers on 9/1/2009 12:06:19 PM [Link] |
| Drew Black broken crankshaft 8011 Posts 9/99 | Posted - Sep 1 2009 : 12:02PM [Link] |
| Flash Golden Age Classic 11018 Posts 5/01 | Posted - Sep 1 2009 : 1:47PM [Link] |
| XCollector All-Star Member 127 Posts 4/07 | Posted - Sep 2 2009 : 3:29PM Many have been DVD=R's. Especially much older and more difficult to locate classics. All have played perfect with the exception of a handful bought from "Barelyused". Some of which appeared to have been treated like a hockey puck. Their horribly slow shipping and recent non-existing customer service has driven me away for good. [Link] |
| ems_guy Member 156 Posts 3/06 | Posted - Sep 14 2009 : 9:38PM EMS providers for ALT Porn!!!! [Link] |
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| Flash Golden Age Classic 11018 Posts 5/01 | Posted - Sep 15 2009 : 1:41AM [Link] |
| Flash Golden Age Classic 11018 Posts 5/01 | Posted - Sep 19 2009 : 1:31AM [Link] |
| Wodgers Member 414 Posts 7/04 | Posted - Oct 4 2009 : 5:09AM [Link] |
| ems_guy Member 156 Posts 3/06 | Posted - Oct 5 2009 : 5:06PM EMS providers for ALT Porn!!!! [Link] |
| shellshock91 Member Believe and you can Achieve 663 Posts 1/05 | Posted - Oct 10 2009 : 1:16AM [Link] |
| Wodgers Member 414 Posts 7/04 | Posted - Oct 13 2009 : 4:52PM Edited by - wodgers on 10/13/2009 4:55:09 PM [Link] |
| TipTapper New Member 3 Posts 10/09 | Posted - Nov 2 2009 : 9:06PM [Link] |
| thechef23 Member 47 Posts 7/09 | Posted - Nov 20 2009 : 8:58PM [Link] |
| backdoorman Senior Member Shake for me girl... I wanna be your backdoorman ! 2776 Posts 10/07 | Posted - Nov 20 2009 : 10:18PM [Link] |
| aussie boy New Member 2 Posts 12/10 | Posted - Dec 6 2010 : 5:51AM Edited by - aussie boy on 12/13/2010 6:27:25 AM [Link] |
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| gerva Member 43 Posts 9/09 | Posted - Jan 7 2011 : 11:34PM "I don't have a problem, per se, with DVD-Rs. Provided... (a) That we are told upfront (b) It is a legal product (c) If it wasn't for the DVD-R, the product wouldn't be available at all" I'm in full agreement with those statements. It's too bad if they are on the way out. But my last order with them was perfect (4 or 5 months ago). I hope someone takes them over, follows the above conditions and keeps the rare classics available perhaps at somewhat higher prices. I remember not ordering some titles on my list thinking "That's too cheap, got to be a poor version!" Someone else was asking who has front and back box cover pics on line. Videocanada.com has them available nice and big too. Of course only if they handle the title. I use them because I'm here but also consult their. site to narrow down a title [Link] |
| greybeard Member 181 Posts 8/00 | Posted - Jan 12 2011 : 5:38PM _However_, if you're a lover of the "Classics," like me, you'll find that literally, almost without exception, these titles are listed as "Check Stock" -- which really means "Out of Stock." So if you opt for one of the "Subscription" rental deals, it means they'll be charging you on a monthly basis while you _wait_ for your Classic titles to be back in stock -- which will probably be never! What a #$%&-ing rip! Therefore, I'd appreciate some guidance from the members as to which other Rental outfits (A) have the greatest number of Classic titles on a usually "ready-to-ship" basis, and (B) provide the best value and level of customer service. Excalibur's loss will be at least one of their gains! [Link] |
| mk8 New Member 1 Posts 2/11 | Posted - Feb 2 2011 : 10:53AM Edited by - mk8 on 2/2/2011 10:54:47 AM [Link] |
| MatureShopper578 Deactivated User 1 Posts 9/11 | Posted - Sep 24 2011 : 2:07AM Edited by - Janitor on 9/24/2011 9:44:46 AM [Link] |
| Humbert Humbert Member 28 Posts 2/11 | Posted - Mar 13 2012 : 3:02PM February 17th of this year, I placed an order through Excalibur for Massive Facials 4, and paid a little extra for UPS 3-5 day. Their inventory status was that the movie was in transit to our warehouse, and usually ships within 1-3 days. 2/28 I sent them an email as my DVD had not arrived, and my order status was still listed as 'processing' after 7 business days. I never received a reply, yet the next day the inventory status on the title change to extended backorder, which could take over a month. 2/29 I called them, and finally got through to someone after 7 attempts. I cancelled my order, and was told it could take 7-10 days for a refund to appear on my card. 3/8 I called them again, concerned that I had not yet received a refund, and my order was still listed as processing on their sight. I was informed this was normal, and told to have a nice day. As of today, 3/13, I still have not seen a refund. Several years ago, I was a regular customer with Excalibur, and purchased dozens of DVDs through them with only 1 or 2 minor issues. I wish I had done a little reasearch before dealing with them again, as my negative experience is similar to several others listed on this site and elsewhere on the internet. It's unfortunate that this company is linked to so many titles on IAFD. It's easy to shrug it off as only one customer and one sale, but ultimately, Elegant Angel lost a sale because of Excalibur's ineptitude and indifference towards communication, integrity, and the customer. I would disourage anyone from dealing with Excalibur. It shouldn't be that difficult to purchase a new title just two and a half months after its release. The decline of physical media is undeniable, but there will always be a demand. It's a shame the industry has to take friendly fire from retailers who have just stopped caring. [Link] |
| Draxxx Senior Member 3831 Posts 2/07 | Posted - Mar 14 2012 : 1:55AM My last straw with them was after waiting a month for a DVD for a DVD I ordered they had listed on ADULTMARKETPLACE they email me they won't be able to get it and pick another movie. I picked another movie. After a week I don't get a movie or email. i email them back and ask wat happened. They said the movie I picked was 3 dollars more than the original one I picked (I think the used version was the same price as the original movie) and they said I needed to a movie for the same price or get a refund...my choice. I very calmly wrote back and said that after being a customer for years and and spending hundreds of dollars with them if they feel the time they made my wait for a movie they were supposed to have in stock wasn't worth the 3 dollar difference to them to send me a refund...their choice. They chose to refund me and I haven't and won't buy from them again. Besides the uncertainty of when/if your order will show their prices aren't that much better than most other companies these days anyway. The "lowest price" claim they used to have stopped being true long ago. Plus the price between "used" movies and new movies was becoming less and less. EXCALIBUR might not be a bad company but my feelings about how they do things only got worse over time. [Link] |
| Ulysse68 Member 68 Posts 7/11 | Posted - Mar 15 2012 : 8:06AM [Link] |
| Ulysse68 Member 68 Posts 7/11 | Posted - Mar 15 2012 : 8:15AM ( 4 years ago), and not now ??? [Link] |
| julesjordanvideo JulesJordan.com Professional Perverts 1003 Posts 9/01 | Posted - Mar 28 2012 : 11:50AM Edited by - julesjordanvideo on 4/10/2012 12:57:35 AM [Link] |
| palominorn Member I'M RICH BIATCH! 956 Posts 8/05 | Posted - Mar 29 2012 : 9:28AM [Link] |
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| GirlzLuv Deactivated User 8 Posts 6/12 | Posted - Jun 14 2012 : 10:09AM [Link] |
| Nookie_Monster Member 129 Posts 10/07 | Posted - Jun 14 2012 : 7:33PM [Link] |
| GirlzLuv Deactivated User 8 Posts 6/12 | Posted - Jun 23 2012 : 6:57PM [Link] |
| Nookie_Monster Member 129 Posts 10/07 | Posted - Jun 23 2012 : 9:51PM [Link] |
| jeffthepcguru Member 11 Posts 8/09 | Posted - Jun 24 2012 : 1:14PM [Link] |
| jeffthepcguru Member 11 Posts 8/09 | Posted - Jun 24 2012 : 1:16PM [Link] |
| Draxxx Senior Member 3831 Posts 2/07 | Posted - Jun 24 2012 : 8:42PM My thinking is why put up with waiting/hoping the title will come when there are so many other places to get movies promptly for better prices? Yes, they offer hard to find titles but oterwise I just don't see any advantage in ordering from EXCALIBUR these days. I'm sure they have happy and loyal customers but for me personally I just don't like the way they do things. [Link] |
| GirlzLuv Deactivated User 8 Posts 6/12 | Posted - Jun 24 2012 : 9:56PM [Link] |
| Flash Golden Age Classic 11018 Posts 5/01 | Posted - Jun 24 2012 : 10:02PM [Link] |
| Draxxx Senior Member 3831 Posts 2/07 | Posted - Jun 25 2012 : 6:11AM So unless I'm personally asked something I have nothing more to say about EXCALIBUR that's good or bad. I don't want to come across as beating up on the company when they might've turned things around and at this point I'm beating a dead horse with my opinions. [Link] |
| astroknight Questionable Moderator Tastes so good... 4187 Posts 11/99 | Posted - Jun 25 2012 : 8:50PM "I do not as a rule seek advice about food from thin people..." - Jeffrey Steingarten [Link] |
| billybob Senior Member I don't like condoms in porn. 1115 Posts 9/10 | Posted - Jul 22 2012 : 7:26AM He placed an order for a little over $100 worth of DVDs through PayPal. They debited the money from his PayPal. 1) They issued no email invoice/receipt to him 2) They have provided no form of acknowledgment to him whatsoever after he placed his order 3) He has emailed them about 5 times with NO reply 4) The only reply he has received is through the PayPal website stating that they (Excalibur) are having trouble sourcing the titles for him 5) He has been provided with no cutomer ID or customer login details so he has no way of knowing what the hell is going on with his order! Dispute raised with PayPal. AVOID EXCALIBUR LIKE THE PLAGUE. THEY SUCK BIG TIME. They don't have bad customer service. Worse. They have NO CUSTOMER SERVICE AT ALL except when forced into a corner via PayPal. DO NOT PLACE AN ORDER THROUGH THIS COMPANY! [Link] |
| GirlzLuv Deactivated User 8 Posts 6/12 | Posted - Jul 22 2012 : 8:01PM Plus is that their site is much faster. Good effort on their part but these things always have a transition where the new IP gets picked up and search engines and emails have to also be recognized by Google, Yahoo, Bing, etc as not being spam. Emails have changed... no more @moviefilmfest.com. Everything is now @excaliburfilms.com. For example, customer service is now customerservice@excaliburfilms.com. Hope this helps. [Link] |
| Flash Golden Age Classic 11018 Posts 5/01 | Posted - Jul 22 2012 : 9:40PM Employees of a company need to identify themselves, do not come here as a company rep and pretend to be a customer. [Link] |
| Creamhorn New Member 1 Posts 8/12 | Posted - Aug 25 2012 : 9:26AM [Link] |
| astroknight Questionable Moderator Tastes so good... 4187 Posts 11/99 | Posted - Aug 25 2012 : 2:11PM "I do not as a rule seek advice about food from thin people..." - Jeffrey Steingarten [Link] |
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