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All Forums > Tech Talk > Tech Talk Forum Page 13 > External hard drives
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the unknown pervert
Deactivated User

I'd like to stay but I've got a plane to catch.
3243 Posts
5/06
Posted - Jun 2 2013 : 11:51PM
I've got two Western Digital external hard drives and for some reason my computer is not reading either of them. They do not come up in the menu under My Computer. The cable connecting them to my computer has the same connections as the cable I use to charge my MP3 player. When I hook up my MP3 player to that cable my computer reads it. Do I have any hope of getting all the stuff I have stored on my hard drives off of them or am I fucked?
Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - Jun 3 2013 : 12:01AM
Two dead at once? Were they plugged in when any thunderstorms passed through? If so, their circuitry may be fried. If Device Manager doesn't even see them then your only hope is to get a data recovery specialist who has low-level tools to try and read off the bits and reconstruct the files.
However, if it does read them then you may be able to find a recovery tool that can get them back for you. I used to have one but that was on an old computer, so I can't even give you a name to look for.
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 3 2013 : 12:37AM
So...the external HDD worked properly in the past with this same computer, and now suddenly stopped working?
Or...now is your first attempt at using this particular combination of computer + external HDD?
Is it a laptop computer or a desktop computer? Some laptop computers provide insufficient power (the current is too low) at the USB ports to operate some external HDDs. If that is the problem in your case, a possible solution is to use a powered USB hub, which is a USB hub with an external power supply which you plug to an AC wall socket. Another solution is get a combination USB cable which allows you to combine the power of 2 USB ports on your computer. It's called a 2-into-1 or Y-cable or something.
Or if it is not a power problem, it might be a configuration problem which is preventing your computer from recognizing the external HDD's.
jayo All-Star Supporter
All-Star Member

2117 Posts
7/04
Posted - Jun 3 2013 : 12:37AM
I agree, two dead at once sounds strange.
I had one WD that died on me and I was screwed. Paid a guy to recover it and couldn't get anything (I just paid him for his time to try). I quit buying WDs. A shame--I used to really like them.
I'd try them on another computer first. A friend's, one at work--something, anything. If they aren't recognized on that computer either, then you'll have to look into data recovery services.
Just because the computer can't recognize it doesn't mean the data are gone. It's possible something like the allocation table got scrambled, and data recovery can rebuild it. If there's a physical problem--something broke inside, then you're toast.
But since it happened to two different drives, the physical problem seems unlikely. You'd think if something electrically blew out the drives, it would hose your computer as well.
the unknown pervert
Deactivated User

I'd like to stay but I've got a plane to catch.
3243 Posts
5/06
Posted - Jun 3 2013 : 1:21PM
Let me clarify something. I only had one hooked up to my computer at the time. (My desktop is seven or eight years old and doesn't have a plethora of USB ports.) When the first one didn't read I switched it out with the other one and it didn't read either.
 
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 3 2013 : 1:52PM
Did you test out any of the theories/suggestions/ideas from my or jayo's posts?
Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - Jun 3 2013 : 4:25PM
Okay, you are saying that you attach your MP3 player to the same USB cable that you normally attach your external drives to and the computer sees the player - thus verifying the working status of the port and cable. However, Windows doesn't bring up either drive when you plug them in. Is that correct? If so, then please verify the status of the drives as I suggested above - make sure Device Manager can see them when plugged into the USB port (look under Disk Drives).
If Device Manager does not see them then my best guess is that your USB port is simply not providing sufficient power to drive the interface.
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 3 2013 : 4:57PM
This link mentions the micro-USB male connector on the "official" WD-provided USB cable is a bit longer and goes deeper inside the WD drive, as compared to a non-WD cable. So that would be something to check also; try using a different USB cable, preferably an original WD-supplied cable.
jayo All-Star Supporter
All-Star Member

2117 Posts
7/04
Posted - Jun 3 2013 : 7:31PM
Wish I'd known that. Though I don't think that's what did me in.
Either way, a pox on custom versions of what ought to be a standard plug and cable.
the unknown pervert
Deactivated User

I'd like to stay but I've got a plane to catch.
3243 Posts
5/06
Posted - Jun 3 2013 : 9:34PM
I've managed to diagnose the problem. The problem is that I am an idiot. I didn't realize that the power cord had came undone. It had been so long since I plugged my hard drive in that I had forgot there was a power cord for it that needed plugged in as well. I only figured it out when I noticed a plugged in cord among the rat's nest of computer cables behind my computer that was plugged into the surge protector but not into anything else at the other end. Feel free to throw eggs, tomatoes, and other various fruits in various stages of decomposition at me.
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 4 2013 : 10:56AM
So it was a power problem, just as I suspected.
the unknown pervert
Deactivated User

I'd like to stay but I've got a plane to catch.
3243 Posts
5/06
Posted - Jun 4 2013 : 1:40PM
A brain power problem, but a power problem none the less.
jayo All-Star Supporter
All-Star Member

2117 Posts
7/04
Posted - Jun 4 2013 : 9:34PM
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DarkDeveloper
Member

57 Posts
6/10
Posted - Jun 16 2013 : 9:02AM
Shirley you can't be serious...
(leaves the stage...)
BYOB_Kenobi
Senior Member

“Life can only be understood backwards; but it must be lived forwards.” - Kierkegaard
2684 Posts
8/09
Posted - Jun 18 2013 : 9:40PM
I've done that a lot.



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