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All Forums > International Shopping > International Shopping Forum Page 21 > FIVE STAR DVD ETHAN THANK YOU
AuthorPost
whitestar
Member

178 Posts
9/02
Posted - Oct 30 2002 : 5:34PM
HELLO ALL AT ADT

can I just say that after a few problems with an order from
fivestardvd today.
I was very promptly helped by ethan at fivestar who bothered to explain to me at length their import policy
legal viewpoint.

I am now satisfied with ethans explanation and offer to replace the incorrect dvd free of charge and postage.

and would like to add iam very impressed with his customer service and rapid email response which he obviously takes very seriously.

well done fivestar, and especially ethan I apologise for my negative comments.

just goes to show companies not only read postings but take action.


CHEERS WHITESTAR.

DVD_Freak
Member

Germany
251 Posts
4/02
Posted - Oct 31 2002 : 5:37AM
Fully agree with you. Ethan is great. Often get response in minutes. He helps me very often with backorders or lost stuff. Customer support can't be better
Rumplestilt Skin
Deactivated User

931 Posts
7/02
Posted - Oct 31 2002 : 9:46AM
Nice to know you got sorted, Whitestar.
Cheers, from Rump.
shailen
Member

74 Posts
9/01
Posted - Oct 31 2002 : 5:31PM
I agree with the previous comments. I have had good service from Fivestar overall, especially given that my orders are international orders. Most of the items reach me in time and most of my emails are replied too within 24hours. My am currently awaiting a Fedex package which according to the tracking system is somewhere on a truck down the road from me. Fingers crossed it reaches me.




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