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Forbidden Love (Love Her Films) - review by Captain Jack| Author | Post |
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| spesedy Member Germany 238 Posts 8/00 |  Posted - May 18 2001 : 5:14AMHi everybody, just wanted to ask for your experiences with your FiveStar orders (again)... I've placed two orders over 1 month ago. After two weeks I sent a mail to their customer support where they told me to wait another few days, and if my order wouldn't arrive they'd consider reshipping it (which I thought was a great offer since I guess they needn't do that). One day after having written that mail one of the two orders arrived in a HUGE Jiffy Bag with the real price mentioned on it. I wondered how this thing ever came through custom. I was quite happy and thought it should only take another day or two until the other order would arrive since they were shipped the same day. After having waited for another week I contacted them again, and was glad to be able to tell them that one order came through, because I didn't want them to believe I'd rip them off or something. However I asked them about the status of my second order. After having waited for over another week (more than a month now) I contacted them again, telling them that the order STILL hasn't arrived and that I was not used to weeks or months of shipping times. Again nobody was talking about reshipping any more, but they told me that the mail was unpredictable, and I should wait another two weeks. I have to admit I'm starting to feel a bit annoyed, now. I have never waited for over a month to receive an order. Also when I ordered there was no hint they'd use another shipping method. I also wonder why they first offer me to reship the order if it wouldn't arrive in a few days and then always tell me to wait a few more weeks. Another point I don't understand is why they write 'DVD-Software' on the package mentioning the real retail price thus increasing chances for a seizure extremely. How about the other people's FiveStar-orders ? [Link] |
| mantiz Member 86 Posts 2/01 | Posted - May 18 2001 : 4:19PM [Link] |
| mantiz Member 86 Posts 2/01 | Posted - May 18 2001 : 7:17PM [Link] |
| scipio Senior Member 1901 Posts 2/00 | Posted - May 19 2001 : 7:46PM According to the confirmation email I got from them, my order shipped 6 weeks ago. They haven't replied at all to my last email regading this order, sent 11 days ago. I've been wary about saying bad things about five-star in this forum until now. But the facts are they shipped using a different method then stated, and their much-vaunted customer service appears to be lacking, at least in my case. I'm not sure if I'll use them again. I stongly dislike my emails going unanswered for this long. scipio Mantiz - when did they contact you? Did they reply to an email or did they perhaps see your post above? [Link] |
| mantiz Member 86 Posts 2/01 | Posted - May 20 2001 : 2:06AM [Link] |
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| mantiz Member 86 Posts 2/01 | Posted - May 20 2001 : 2:09AM [Link] |
| spesedy Member Germany 238 Posts 8/00 | Posted - May 20 2001 : 4:19AM When contacting a retailer I'm always using my ADT-email-address. But this time it didn't help me much :-( What I didn't like at all was the fact that - like scipio already pointed out - a totally different postal service was displayed on my order along with its shipping costs. I don't know how much the postal service cost they were actually using, but I know that I paid for a totally different service. Only on the ADT board I got to know that they were obviously shipping via Denmark. I was also quite confident they'd sort out my problems after offering me a reshipment but was quite disappointed when the answers to all my following e-mails were to keep waiting. I'm always concerned about not posting on the board too early, and I tried to solve the problem via e-mails, but after more than a month has passed now, I wanted to know about your experiences. I hope the problem will be solved like yours was, mantiz. [Link] |
| five_star Five Star DVD Tempe, AZ 167 Posts 11/99 | Posted - May 20 2001 : 8:43AM Please contact customer service again regarding your package. Your previous message may not have been received because they answer almost all email within 1 business day. Ken Graham [Link] |
| spesedy Member Germany 238 Posts 8/00 | Posted - May 20 2001 : 12:44PM I would have thought that when writing a reply to this thread, FiveStar would perhaps address my problem with a sentence or two :-o [Link] |
| Janitor Retired Porno movies, sexy videos, xxx. Adult DVD Talk at your service. 6409 Posts 11/99 | Posted - May 20 2001 : 12:57PM [Link] |
| spesedy Member Germany 238 Posts 8/00 | Posted - May 20 2001 : 1:30PM sorry, I think that's a misunderstanding. As I've written in my post I'm always avoiding to post on the board about a problem too quickly without having tried other methods. My first post also wasn't meant as a public complaint to FiveStar. When I want to complain to someone special I write him an email. But I think after sending several mails to the customer support without finding any solution to the problem it's ok to ask other users for their opinions. I came here because I remembered more people having similar problems and wanted to know how everything turned out, e.g. if they received their orders at last. I didn't want to force Ken to address my problem publicly. I had just hoped that after reading this thread and posting a message in which he addressed scipio's problem, he'd eventually mention mine as well. After having read many posts on the board which were obvious complaints about certain stores which weren't always written in a nice way but being praised and thanked for their "constructive suggestions", and after noticing so many people always discussing their orders with the retailers' representatives publicly on the forum, I thought this might also be the right place to look for help concerning my problem. I'm sorry if I was wrong. Edited by - spesedy on May 20 2001 [Link] |
| five_star Five Star DVD Tempe, AZ 167 Posts 11/99 | Posted - May 21 2001 : 6:06PM I didn't mean to ignore your post but please understand that this forum is not the proper place for us to resolve specific problems for individual customers. However, If you have any questions regarding your order please contact us at customer_service@fivestardvd.com. If you need further help please feel free to contact me directly. Ken Graham [Link] |
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