made a purchase last monday,items shipped on tuesday using global express and this morning while i'm keeping a look out for mr postie (thinking my box of goodies would turn up)....not a ****ing sign of 'em.
updated message on the usps track & confirm website states that parcel cleared uk customs friday morning!!
i've emailed ethan and not heard a reply from him or anyone else & to top it all off there using usps for deliveries what happened to fedex...a service they use to use & myself concerning prior purchases @ fivestar.
anyone else having similiar probs ?
think i will use gamelink instead as i had a stellar service from them last week !
I researched my sent emails and on 3/16 (Wednesday,)I sent you an email with your global express tracking number for USPS.com.
The info from this website shows the package clearing customs on the 18th; as today is 21st it should be enroute to you via royal post and arrive to you this week. If it does not arrive to you by Wednesday, email me and I will contact USPS and the royal post to determine delivery for the parcel.
In regards to your inquiry about Fedex, they DO NOT ship adult merchandise internationally. Please refer to their website as they state this in their terms of international delivery; we do not ship via Fedex because they refuse to ship adult merchandise. It was not a choice we made; this was a decision made by Fedex.
If you have further inquiries regarding delivery of your package, please email me directly at ethan@fivestardvd.com. Also, please make sure that our emails are not being filtered by your junk mail so that our communications will be received by you.
jools, I am not sure you can blame Five Star for the delay, such as it is...I fear our great UK postal service is to blame yet again. I virtually never get anything of substance in the mail on a Monday morning these days, though strangely the postie does always seem to manage to deliver the junk mail.
It's just a thought, but I also wonder if you would get the same kind of personal response from Gamelink should you have some problem with an order there?
Let us know when your goods come through.
Ethan, a couple of questions for you if I may: Do you plan to introduce another courier method to replace Fedex? Is Global Express really an equivalent?
We are looking into a new method of delivery for international customers via a courier service; a formal announcement will be made by us as soon as any new service for delivery is to be used by our company. As of now, we are using United States Postal service for Global express, priority mail and letter options.
As to global express vs. fedex; fedex had a habit of adding major tariffs to even small packages worldwide, where as global express takes a bit longer but usually avoids tariff charges. Unfortunately, fedex is no longer an option for delivery of adult merchandise. Global express has proved to be a good method of delivery that is much more customs' friendly for international customers.
Stay tuned as we will try to introduce new methods of international delivery in 2005.
I wonder if these delays are also related to my order which I haven't received yet. It was sent to me on Februari 25 by Global Priority Letter but I still haven't received it. Ethan offered to send me a replacement but I want to wait for like a one or two week because it might show up after all.
not really sure ramsey what's going on at the moment,no delivery for today so i'll see if it arrives tomorrow if not then i'll email ethan,however i don't have much confidence right now as i have another parcel enroute as we speak using the global express shipping method.
I give Ethan all the credit for trying to fix things the best way he can but once a package goes missing I personally am afraid to order again simply because I have no idea what happened to the missing package and how can I be sure it won't happen again?
I always find myself sweating over deliveries that are overdue.
Currently, i am waiting on a Adultdvdtoday order and they are one of the quickest and most reliable deliverers i know from the US (Hawaii to be precise).
As it a single dvd and a lesbian title i am ruling out customs delays. Theft from the post office remains a threat though.
I have a 10 dvd order from them following this one. So i hope this makes it on time.
well the postie has been and gone but no parcel,what i'm not sure about is will the parcel arrive from a special delivery service like a fedex kind of company or will it be handed to me from the regular postman ?
pulling my hair out right now and to think ive got another parcel yet to arrive...if it ever does!!
here's the latest update,apparently an attempted delivery was made yesterday morning at 9am as mentioned on the usps website however i didnt hear the doorbell ring or even a knock at the door,hell not even a note put thru the door to say that we tried to deliver your parcel !!.
ive contacted my local sorting office and they have no record of it.
this is great this is,someone or some company whoever they are have my parcel and dont know who.
emailed ethan to see if he knows who the company is in the uk that has my goods.
ok another update it seems that "parcelforce" is the company that delivers in the uk.i've located my parcel at the parcelforce depot in b'ham,however theres a custom charge to pay thats why it has not been delivered to my street addy.
i'm now on a 10 mile trek to recover my parcel oh and btw my parcel has now a different tracking number.
The good news you at least now know where your post is jools. Mine is still lost in the fucking mail. It's very frustrating hoping your package will arrive today and still nothing for a month now. Let it be known I don't blame FiveStarDVD for this, just the damn postal service who I think stole my order.
If it's any consolation mate I'm also waiting on an order at the moment and its lack of turning-upness has been getting me a bit down as well. I'm sure it'll turn up eventually. These things are sent to try us
I actually think the problem might be the American postal service. I mean I'm also still waiting for a DVD from Regan Senter which I also still haven't received. I have no idea what's going on but for now I won't order anything new from the US until things get fixed. I'm going EroDVD only for a while.
I have been tempted with a courier service for orders from the US, but then i read that they have a greater chance of getting stopped at customs. Thats why i stick to global priority letter. Also so much cheaper.
My 10 dvds from Adultdvdtoday arrived 7 days after my order. Unfortunately, the one dvd i ordered from them 16 days ago has not. They have promised to replace it though :-)
well from now on i'm going with a courier service. i'm very pissed off to say the least with parcelforce here in the uk.
relating to yesterday as i was on my way to pick up my parcel, when i got to my destination & to my shock horror they've only gone and relocated somewhere further north in the city,so back home i go and back on the phone to parcelforce,the customer service advisor advices me to book a redelivery to my home address as the new location is a considerable distance to where i live,so i book the redelivery for today and in the process i'm told that my parcel will be with me no later than 4pm....wishful thinking here !!
anyway the hours have passed and still no delivery,i've been on the phone to parcelforce no less than four times asking when is the delivery going to arrive and only to be told that my parcel seems to of been misplaced on the wrong van....oh this is fun this is !!..NOT
So now parcelforce are trying to locate my parcel,it's somewhere in birmingham they tell me,can you believe this because i know i don't,this is a first class joke.
customer service has now told me that tuesday is the most likely delivery day for now once they establish which van my parcel has been hiding in.
Sorry to hear about this jools - sounds like they've been giving you the right old merrygoround treatment. Let us know when you finally catch up with your porn.
hi ramsey at this present time i still have not received my order,i'm hoping that it will arive tomorrow,however after speaking to a customer service rep at parcelforce on thursday,i've been told they will try and track my parcel down on tuesday (tomorrow) and find out WHY it was never delivered.so fingers & everything else crossed at this moment in time.
i pray that my parcel is not lost as i've already paid custom charges for my parcel,although ethan as good as he is has told me he will resend me my order if i don't receive.
the thing is that's pissing me off right now is that i have another order enroute as we speak to the uk & PARCELFORCE will be once again the company that will attempt to deliver my order.
sorry if i've rambled a bit,just looking forward to receiving my gamelink orders in the next couple of days via fedex so no probs there :)
GOOD NEWS !!! today i've received one out of two orders from fivestardvd and the my other order...this is the one that got placed on the wrong van is now coming tomorrow,the manager at parcelforce has given me his word so to speak that it will be delivered no questions asked and my other order from gamelink via fedex arrived today also...so it's all good at the moment...or is it !?
one of my DVD's from fivestar appears to be faulty,won't work on my pc player nor my standalone DVD,only half of the first chapter will play....goddammit !!! can't even watch vantasia's scene (goo girls 6) & this is the reason why i bought the dvd in the first place!.
there's one thing that bothers me is that if i do get a replacement the chances are the replacement disk could also be faulty,that's if it's come from the same production line. ETHAN PLEASE TAKE NOTE
Ask Ethan to check other copies before sending a replacement. Twice i have found Devils Film dvds with faults on. When i reordered them (even using a different retailer) the faults were still there in exactly the same point. Maybe just a bad batch?
hi ramsey i know it's a pisser, i just hope you have better luck next time mate & "porn addict" i was doing just that jiggle as i was walking to my dvd player to watch my porn...lol.
Hi yeah i did get a reply from ethan after a day or two,he's told me that a replacement disk will be sent for goo girls 6 and that it will be checked for any playback probs before it's shipped out to me.
I read most of this thread and i must add a few things
1. PArcelforce will 95% of the time charge you for their "services" - ripoff
2. Try not to order by large courier services like fedex
3. Try and order in envelopes without cases, prices of using these are far less, and have a much higher success rate of avoiding customs and any charges they may concur along the way.
oh and none of this is fivestar's fault it was the shipping method you chose.
good luck for the future
Regards & Thanks, ShiWarrior - - BIG Breast Fan - -
Yes, I got an reply back fro Ethan about my missing order being shipped again, this was on April 6. Then I made a new order the same day at FiveStar for another 6 DVD's which was shipped on April 7 to me. I will report back when I get them.
I also have two orders from Lasersedge and one order from AdultDVDNow being shipped now to me.
I can assure you we answer all customer service related emails within 24 hours during the week (Monday thru Friday). Perhaps you have an email filter that is either filtering or deleting our replies.
I've always had all mail filtering disabled on that mail account. It gets very little spam, and I specifically want to avoid webshop's mails to get filtered, after some mails I sent to Pixie's last year using another server went up in e-smoke.
Anyway, I just got a reply to the last mail I sent to you, and everything's sorted.
hi guys just received the replacement disk for goo girls 6 today and it plays fine,wont be on the net for a while got a major prob with my pc (using my mate's pc at the moment) but when its sorted i'll be back.
Greetings, please email me directly regarding these order issues as I cannot find your email/order number here to address the order issues specifically.
I will research and if need be make special accomodations and a special discount for your next order due to the inventory error on your previous order(s).
Thanks for your kind offer of a discount....but i would gladly swap this for accurate shipping notices (on which i rely) in the future.
As most of my dvds are bought to order i am on a tight timescale.
Out of interest, how do your shipping e mail notifications work? Are they not automatically sent when an order is physically despatched?
My order numbers were 250969 and 244203
For the record Fivestardvd has always had excellent customer service (quick responses, replacement of faulty discs, discounts when mistakes are made). Because of this they remain in my top 5 retailers on ADT.
