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All Forums > Tech Talk > Tech Talk Forum Page 12 > Flash Player Crashing Firefox
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Goldstein All-Star Supporter
All-Star Member


"You have sacrificed nothing and no one."
3689 Posts
8/10
Posted - May 27 2013 : 12:58PM
Specifically, the most recent versions of both:
Shockwave Flash 11.7.700.202
and
Firefox 21.0
I've been on Videobox today, and as long as all I do is download everything's fine.
But, as I have always been able to do in the past, previewing a scene with the Flash Player streaming will eventually (after a few views) crash the browser and freeze the entire system.
The crash is random, with no warning signs.
The only way out is to hard power-off the computer by holding the power button.
This gets particularly annoying when you have 10-15 minutes invested in a download, go to preview another scene, then poof! Flash Player crashes the browser
I've been doing Videobox this way for over a year now -- since fucking Comcast starting throttling my downloads -- without problems.
Anyone else experiencing Flash Player problems recently?
Seems to have started with the 11.7.700.202 update.
Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - May 27 2013 : 10:13PM
You have a higher tolerance for bad code than I do - I disabled Flash ages ago.
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
8/10
Posted - May 28 2013 : 9:21AM
^ So, what plays all the Flash videos you encounter on the Internet for you?
Hardware All-Star Supporter
All-Star Member

Your other left
14594 Posts
3/02
Posted - May 28 2013 : 4:08PM
I haven't tried to find a replacement, and I can't say that I miss it.
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
8/10
Posted - Jun 2 2013 : 5:51PM
After much observation and real time "testing," I have decided that the problem is not really Flash Player or Firefox (IE 9 will crash just as well).
Rather, I have determined that it is Comcast ratcheting-up their throttling, yet again.
Makes sense, actually.
Comcast has recently been advertising how they have doubled their speeds -- even at the lowest service level (our service is not the lowest level).
So, in order to pull-off this charade of theirs, they've increased their throttling.
It used to be (since throttling began about a year ago), that I could get a certain amount of downloading going, then at some point Comcast would block any further access, any access even e-mail, until all downloads had completed.
Significantly, they would still allow the downloads in progress to complete, even though they blocked any further access.
It seemed then, and still seems so now, that their "threshold" seems to be at 1MB/sec for a sustained period (seems like somewhere between 5 to 15 minutes).
In the past, I could see the individual speeds on individual downloads being slowed down to hold my total usage down at any given moment.
Now, even a single download will get going at 1.3 to 1.4MB/sec, and, if it is not completed within 15-minutes, Comcast will slam the door on the connection.
This is what seems to trigger the Flash Player and/or browser to crash and freeze the computer along with it.
The only way I can now download Videobox files is one-at-a-time -- and DO NOT browse any other scenes with the Flash Player streaming while a download is in progress.
THIS SUCKS!
Also, if I'm downloading an HD scene (particularly those 1GB and larger), it's a crap-shoot whether the download will complete before Comcast throttles you and slams the connection shut.
I actually had to download Alexis Texas Fashion Fucks scene (pretty darn good btw) THREE times before I got the entire scene (I think 994MB in HD) to complete downloading.
This one was odd too.
Twice, I downloaded the scene, seemingly to completion, and without any crashing or freezing. Yet, both times the scene only got to about 20 to 50MB short of the complete download.
Both of these scene "segments" would play up to the point where the download had ended, and appeared as complete files (not a "part" of a file), which is also unusual.
The third time I downloaded the scene, I actually watched to see that all 994MB's downloaded. I guess the third time's the charm.
I wonder how downloading three GB's -- just to eventually get the one GB you wanted -- helps to take the strain off Comcast's backbone?
In any event, as long as I don't push up against Comcast's throttling limits, I can use the Internet and download video.
And, THIS IS BULLSHIT!
Comcast has reduced my effective service and I'm still paying about the same $50/month for my Internet.
All while they cleverly advertise how they have doubled their speeds [o\|]
I'm going to have to start looking for a new ISP.
Part of the problem is that I live in a homwowners' association which maintains an exclusive contract with Comcast for our cable service (which everyone pays for in their association dues whether they want it or not).
Essentially, Comcast "owns" the entire wired cable infrastructure within the community.
I doubt that AT&T's DSL service is any better -- and I despise AT&T, the company, from prior experiences.
Are satellite-based ISP's any good?
Can they deliver video downloads satisfactorily?
 
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Jun 2 2013 : 6:17PM
Are you having problems with anything other than Videobox?
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
8/10
Posted - Jun 2 2013 : 7:43PM
No, but...
Videobox is the only site I currently download videos (i.e. large files over more than a few minutes) from.
I really do not think Videobox itself has anything to do with my current situation (i.e. Comcast throttling).
As I said, as long as I make a determined effort to minimize download bandwidth and durations, I've been able to control the throttling (and the crashing and freezing).
What has changed over the past couple weeks is that Comcast appears to have become far more aggressive with their throttling.
I'm going to have to find out exactly what plan we have with Comcast.
Although they make it EXTREMELY difficult to find out any information, I was finally able to find out that they throttle you when your consumption is 70% of your bandwidth for 15-minutes.
Comcast's speed test utility shows me getting 12MB actual download speeds (and that's connected via wireless N a long way from our router).
Actually, I never am downloading more than about 1.5GB/sec from Videobox -- and that is still only 50% of Comcast's lowest Internet level. In theory, I should never have even approached the level at which they'd even start to throttle me.
I'm thinking it could also have something to do with the shit equipment and maintenance they provide to the association (i.e. not being up to capability).
Even then, HALF our homeowners (Snowbirds) are already gone for the season already.
If anything, the demands being placed on the backbone by our community are greatly reduced, far from straining the system.
One thing I just don't know is what kind of bandwidth is being consumed by Flash Player streaming?
(It doesn't appear in the downloads window, as your not downloading a file, per se.)
It is my belief that Comcast is being much more aggressive in their throttling as they are promoting their new "doubled the speed" advertisements of recent weeks.
Also, as I have noticed, my "speeds" are faster... seemingly to the point where the increased bandwidth being consumed triggers the throttling.
Are there download managers where you can limit your download speeds yourself (so that you won't exceed throttling thresholds)?
Finally, if I were to "upgrade" to a higher-speed plan from Comcast (not that I have any need for it), do I trust them to actually deliver what I'm paying for -- and not run up against the same throttling issues?
In a word, "no."
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 2 2013 : 11:58PM
DownThemAll (a firefox add-on) allows you to set a speed limit for your downloads.
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Jun 3 2013 : 4:41PM
Sounds more like a problem on Videobox's end to me. It doesn't make sense to blame Flash, Firefox, Comcast, sunspots, the Van Allen belt, or anything else unless you can document that you're having a problem with downloads from more than just a sole source. Like they say in med school, when you hear hoof beats, think horses, not zebras.
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
8/10
Posted - Jun 4 2013 : 6:14PM
Videobox is not throttling my Internet connection.
Every thing I said makes sense:
Flash Player and Firefox were crashing.
Comcast is throttling my service.
Flash Player and Firefox no longer crash, as I explained here, provided I make it a point not to brush up against Comcast's throttling thresholds. Consider FP and FF exonerated.
Videobox, itself, works perfectly.
I've already "solved" the problem, and Comcast, not Videobox, is the bad actor.
I will take your advice, however, and check into the Van Allen Belt.
I've already ruled out the effects of Daylight Savings Time and the lunar cycle.
Edited by - Goldstein on 6/4/2013 6:14:35 PM
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Jun 4 2013 : 10:40PM
I have no experience with Comcast. But I see no evidence from browsing the Comcast forum on DSLreports.com, and Comcast's own forum, that Comcast engages in the kind of behavior you're accusing them of. If Comcast was "slam[ming] the connection shut" on customers downloading video files, I would expect to see people screaming bloody murder about it. Ditto, if they were blocking access to even e-mail if you simply had a 1 Mbs download going for 5-15 minutes. They apparently got in trouble with the FCC about throttling bittorent users a few years ago, but since then have virtually stopped doing it. Link.
You state, without attribution, "I was finally able to find out that they throttle you when your consumption is 70% of your bandwidth for 15-minutes." Who said this? When did they say this? And even if this were currently true, you admit that your downloads from Videobox come in at only 1.3 to 1.4MB/sec, over your 12MB/sec pipe, and thus that "I should never have even approached the level at which they'd even start to throttle me." But you disregard this, because it is inconsistent with your belief that Comcast = the malevolent force that is trying to keep your pron from you. Similarly, you acknowledge that if Comcast's goal is to reduce the strain on its backbone, then adopting a tactic that would foreseeably increase the strain -- "I wonder how downloading three GB's -- just to eventually get the one GB you wanted -- helps to take the strain off Comcast's backbone?" -- but then you drop this. "Every thing I said makes sense." Really?
If your goal is simply to nurse a grudge against Comcast, then keep on doing what you're doing. If your goal is to find out why you're only getting 1.3-1.4 MB/sec downloads from Videobox, which lately are tending to crap out instead of completing, then (1) contact Videobox and find out if they limit the speed of the files they serve to their customers, and if they have been having technical issues lately, (2) try downloading files from any other site in the world and see if you have the same problem, and (3) if you do have similar problems with other sites, then contact Comcast tech support and ask them to look into it.

Goldstein All-Star Supporter
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"You have sacrificed nothing and no one."
3689 Posts
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Posted - Jun 5 2013 : 9:29AM
Frequently Asked Questions about Network Management
Can you give me some "real world" examples of how much bandwidth consumption would be considered too much? For example, how many movies would I have to download to be affected by this congestion management technique?
Since the technique is dynamic and works in real time, the answer really depends on a number of factors including overall usage, time of day and the number of applications a customer might be running at the same time. First, the local network must be approaching a congested state for our technique to even look for traffic to manage. Assuming that is the case, customers’ accounts must exceed a certain percentage of their upstream or downstream (both currently set at 70%) bandwidth for longer than a certain period of time, currently set at 15 minutes.
A significant amount of normal Internet usage by our customers does not last that long. For example, most downloads would have completed within that time, and the majority of streaming and downloading will not exceed the threshold to be eligible for congestion management. And the majority of longer-running applications, such as VoIP, video conferencing, and streaming video content (including HD streaming on most sites) will not exceed these thresholds either.
The point of the technique is to deliver the best overall online experience possible. The technique should help ensure that all customers get their fair share of bandwidth resources to enjoy all that the Internet has to offer and that includes surfing the web, reading email, downloading movies, watching streaming video, gaming or listening to music.
-----------------------------------------------------------
Attachment_B_Future_Practices (page 10)
The User Consumption Threshold is measured as a user’s consumption of a particular percentage of his or her total provisioned upstream or downstream bandwidth (the maximum speed that a particular modem can achieve based on the tier (personal, commerci
al, etc.) the customer has purchased, e.g., if a user buys a service with speeds of 8 Mbps downstream and 1 Mbps upstream, then his or her provisioned downstream speed is 8 Mbps and provisioned upstream speed is 1 Mbps). The User Consumption Duration is measured in minutes.
Following lab tests, simulations, technical trials, customer feedback, vendor evaluations, and a third-party consulting analysis, we have determined that the appropriate starting point for the User Consumption Threshold is 70 percent of a subscriber’s provisioned upstream or downstream bandwidth, and that the appropriate starting point for the User Consumption Duration is 15 minutes. That is, when a subscriber uses an average of 70 percent or more of his or her provisioned upstream or downstream bandwidth over a particular 15-minute period, that user will be in an Extended High Consumption State.
As noted above, these values are subject to change as necessary in the same way that specific anti-spam or other network management practices are adjusted to address new issues that arise, or should unexpected software bugs orother problems arise.
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Jun 6 2013 : 6:46PM
What happens if you try downloading a dozen different Linux distribution .iso files? Maybe do some back to back, then get a bunch going simultaneously?
Flash All-Star Supporter
Golden Age Classic

11017 Posts
5/01
Posted - Jun 7 2013 : 2:29PM
I have Comcast, do not use VideoBox, have Firefox and have been having the same problem since my return to the country. So it would have to either be, Firefox, Comcast or Flash causing the issue.
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 7 2013 : 5:15PM
So what's the solution?
 
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
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Posted - Jun 7 2013 : 9:21PM
^ As I previously said, as long as I "self-throttle" myself and keep my downloads to under 1 MB/sec (i.e. 8 Mbps), I don't get throttled by Comcast.
Of course, I've since found out that we are paying for 25 Mbps "Performance Internet" service, getting only 12 Mbps using Comcast's speed test utility and getting throttled when I exceed 1 MB/sec (i.e. 8 Mbps) for 15 continuous minutes.
Note: I have averaged 11.82 Mbps (which would be 1.48 MB/sec) using Comcast's own speed test utility over the past four days (six tests over four days).
HOWEVER, I have been making this test from my computer (which is connected via Wireless-N).
Before going to Defcon 2, I performed the speed test from a hard-wired-to-the-router computer and got a download speed of 27.68 Mbps (i.e. 3.46 MB/sec). So, it would seem that, without load, Comcast is delivering the "25 Mbps Performance Internet service" to the modem that we subscribe to.
This raises as many questions as it answers.

Obviously, this is unacceptable!
Furthermore, I see many other people making similar complaints (e.g. paying for their premium "Blast" service -- i.e. a 50 Mbps plan -- and receiving 1-2 Mbps downloads a great deal of the time).
Even assuming these people are mixing-up Mbps and MB/sec, they're all not crazy -- and definitely not getting the 50 Mbps (i.e. 6.25 MB/sec) service they're paying for. And, they're also complaining about the throttling.
The reason this is "unacceptable" is because, assuming I am getting the 25 Mbps service to the modem I am paying for, and that the Comcast speed test utility from the hard-wired computer shows, getting throttled when I exceed 1 MB/sec (i.e. 8 Mbps) for 15 continuous minutes is all the more outrageous.
According to Comcast's stated policy of throttling when you use 70% of the bandwidth of your service level for 15 continuous minutes, my threshold would be 17.5 Mbps (i.e. 2.19 MB/sec) -- a speed and threshold I never begin to approach via my computer via Wireless-N with an average speed test of 11.82 Mbps (i.e. 1.48 MB/sec).
Indeed, my download speeds via my Wireless-N computer never exceed 1.4 MB/sec -- which makes perfect sense given that 1.48 MB/sec is what the Comcast speed test utility consistently shows.

I filled-out a contact Comcast form three fucking times, and each time I sent it, it returned a 505 error -- and this was using a link from a page with a message from the Senior VP of Customer Experience, Tom Karinshak.
So, it has not actually been sent, in effect.
I could not find an actual physical address to send a letter to.
I will NOT subject myself to calling customer service via telephone (been down this route with Comcast before)
Needless to say, the "live chat" option is a complete waste of time (as it is with all tech companies).
I will find out a physical address -- and I don't mean to the local office, although it may come to that -- and will get satisfaction, otherwise I will find another ISP.
Comcast sucks.
Note: I have edited the above post to reflect ninja1's significant and helpful point regarding Mbps vs. MB/sec.
A note about when I get throttled...
As I indicated earlier in this thread, the throttling condition is different now than when I first noticed it about one year ago:
"It used to be (since throttling began about a year ago), that I could get a certain amount of downloading going, then at some point Comcast would block any further access, any access even e-mail, until all downloads had completed.
Significantly, they would still allow the downloads in progress to complete, even though they blocked any further access.
It seemed then, and still seems so now, that their "threshold" seems to be at 1MB/sec for a sustained period (seems like somewhere between 5 to 15 minutes).
In the past, I could see the individual speeds on individual downloads being slowed down to hold my total usage down at any given moment.
Now, even a single download will get going at 1.3 to 1.4MB/sec, and, if it is not completed within 15-minutes, Comcast will slam the door on the connection.
This is what seems to trigger the Flash Player and/or browser to crash and freeze the computer along with it."

I'm sure that some will leap to point their finger at my router (anything but blame Comcast).
My experience and familiarity with the issue clearly counts for nothing.
Explain why the throttling doesn't occur until after 15 continuous minutes (exactly what Comcast claims they're going to do).
Also, when I get throttled -- and more recently having Comcast pull the plug entirely -- I have the luxury of turning-on any one of three other computers in the household to further check the condition(s).
Checking Internet connectivity via any of the other computers during a throttled/plug-pulled episode -- including the hard-wired-to-the-router computer -- all computers are also unable to connect, even for low-level tasks such as e-mail.
I also know that our cable connection to Comcast is still good, as all the TV sets continue to work (i.e. both cable TV and Internet are brought into the house via the same cable).
Now, if Videobox were fucking with my computer, or Flash, or Firefox 21, or IE 9 (all current and updated)...
how would ANY of these variables interfere with the ability of a completely different computer to access the Internet?
Worth noting is another 3rd-party speed test utility NDT (Network Diagnostic Tool) from M-Lab not only shows comparable results to Comcast's speed test utility, it also notes that "Network congestion may be limiting the connection."
My next move is to take ninja1's suggestion of using DownThemAll to exert a finer control over my download speeds, so as to avoid being throttled in the first place.
Down-the-road, I plan to hard-wire my computer to the router using Cat-6 cable.
The router and my computer are at opposite ends of a large house, and I might as well benefit from the full 25 Mbps bandwidth a hard-wired connection to the router appears to provide.
Edited by - Goldstein on 6/10/2013 12:22:38 PM
ninja1
Senior Member

2939 Posts
1/08
Posted - Jun 7 2013 : 11:16PM
^Be careful regarding bits vs Bytes in your assessments.
Most speedtests and ISP-advertised speeds are expressed in bits.
Mbps = Megabits per second
Most webbrowsers express download speed in Bytes.
MBps = MegaBytes per second
1 MBps = 8 Mbps
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Jun 8 2013 : 12:36AM
Good point. I can never keep those things straight. Hmm, so if he's downloading a Videobox file at 1.4 MBps, that's reasonably close to his reported bandwidth of 12 Mbps. (If he's paying for 25 and only getting 12, then he obviously has a valid complaint.)
But I still don't see any proof that Comcast is actually "congestion managing" Goldstein. Their description of the program is that it hardly ever is used, and then only for very short periods of time, and that when it is invoked, the user will notice a slowdown -- not the "slamming shut" of the connection. And the fact that many of the other people in Goldstein's complex are snowbirds who are not there in the summer would seem to make it unlikely that the local network is being taxed heavily enough for Comcast to need to impose any limits. Also, if he's getting downloads at essentially his full bandwidth, then I don't see why it would make a difference, from Comcast's perspective, whether he's downloading more than one thing at at time. Bandwidth is bandwidth. Yet, he says that by limiting himself to one download at a time, he partially avoids the problem. I still say that something else is going on here.
@Flash - when you say "same problem," do you mean crashing/lockup? Downloads not completing? Inability to have more than one download going at once? Speeds lower than you think you're supposed to be getting?
Flash All-Star Supporter
Golden Age Classic

11017 Posts
5/01
Posted - Jun 8 2013 : 12:35PM
Flash keeps crashing on my system. It has been ever since I returned from Ireland at the end of May.
BYOB_Kenobi
Senior Member

“Life can only be understood backwards; but it must be lived forwards.” - Kierkegaard
2684 Posts
8/09
Posted - Jun 10 2013 : 6:05PM
Adobe Flash Player flash crashes on Flash's computer.
Too many flashes.
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
8/10
Posted - Jun 10 2013 : 6:41PM
^ News Flash!
Film at 11...
Hardware All-Star Supporter
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Your other left
14594 Posts
3/02
Posted - Jun 10 2013 : 10:21PM
This doesn't sound like throttling, this sounds like one of your programs is not handling memory correctly. My guess is that, given the fact that videos come in all sizes, your video player is attempting to dynamically allocate memory, and that there's a flaw in how it performs that function.
Basically, your video player is acting like Pacman - eating up memory until there's nothing left for your OS to work in, at which point your computer becomes an overpriced brick.
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
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Posted - Jun 12 2013 : 2:33PM
^ It is two issues.
#1 I AM being throttled. I can replicate the issue on any of the four computers in the house connected to the Internet.
#2 WHEN I get throttled, it appears that the Flash Player plug-in crashes -- IF it is in use when I get throttled.
WHEN I get throttled, ALL four computers are denied access to the Internet.
So, if my computer is throttled and crashes, and I then go turn on any other computer and attempt to connect to the Internet, it is also blocked from accessing the Internet.
NOW, if I don't allow my computer to exceed 1 MB/sec download speeds (and possibly 1.2 MB/sec, as I have been testing so far so good) for 15 continuous minutes in the first place, I DON'T get throttled, NOTHING crashes and the computer NEVER freezes.
The DownThemAll download manager has been very helpful, especially in allowing me to limit and control the download speed(s).
I have NOT been throttled since I started using it.
The great thing with DownThemAll is that I can get, basically, as many downloads going as I want, and it will still limit the total download speed to whatever overall limit I have set.
Voilà, no throttling and no problems!
I consider this solved.
If I don't "provoke" Comcast into throttling me in the first place, everything works exactly as it should.
I'm not happy about not being allowed to use the full bandwidth we pay for, but dealing with Comcast is an exercise in futility.
A root-canal without anesthesia would be easier to deal with.
I should be able to download at 17.5 Mbps (i.e. 2.19 MB/sec) or less -- 70% of the 25 Mbps bandwidth we pay for -- without being throttled by Comcast -- but this is not the reality in practice.
FYI, Comcast does NOT guarantee you receive the bandwidth you pay for. If you dig deep enough down through their dreadful non-informative website, they actually state this. Their weasel language is that you are paying for "up to" 25 Mbps.
Of interest, the very first time I used DownThemAll to download (which I tested with a single file), I allowed it to go full-bore without limits. I hit a sustained speed of 1.7 MB/sec (i.e. 13.6 Mbps) and the computer did freeze for about three seconds (confirmed by the signature tell of the cursor being frozen, as has been the case).
However, DownThemAll was able to power through it, and resume and complete the download.
Since then, as I've already explained, I have run DownThemAll with a 1 MB/sec (and now test 1.2 MB/sec) download speed limit without as much as a hiccup.
Consider me gruntled :)
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Jun 12 2013 : 6:33PM
This is the first time you've mentioned the other computers, and the fact that when you have the problem on one, the others can't access the internet. How long do you have to wait before the connectivity is restored?
Are you using a router? If so, have you tried taking it out of the equation, connecting one of the computers directly to the Comcast modem, and seeing if you're still experiencing the problem? If you have, and you are, then you should follow-up with Comcast. Try contacting one of their techs through their secure forum on DSLreports.com.
Edited by - Harri Patel on 6/12/2013 6:34:45 PM
Goldstein All-Star Supporter
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"You have sacrificed nothing and no one."
3689 Posts
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Posted - Jun 12 2013 : 9:02PM
Actually, I mentioned them in this post.
Answering your next question, I typically only have one computer on and accessing the Internet at a time.
Answering the question after that, I have ALL my programs that might attempt to connect and download updates and/or initiate scans disabled from doing so automatically -- I do all my updating manually on a daily basis at times of my choosing. This is a routine I started when I was doing extensive video editing, and did not want unnecessary usage of resources while I was editing.
Yes, I'm using a Wireless-N router, single-band extended range, rated up to 300 Mbps.
No, I have not bypassed the router (i.e. to prove beyond all question that it is not the router).
Why haven't I performed this final test?
#1 It's a pain-in-the-ass.
#2 It's at the other end of the house from my computer (so I can not eliminate the router and still test my computer).
#3 The hard-wired computer next to the router and modem is in my Mom's bedroom. I'm NOT going to start downloading Videobox files on my Mom's computer in my 86-year-old Mom's room just to technically eliminate the possibility that it could be the router.
#4 I'm more than satisfied that Comcast is throttling me.
I've spent a great deal of time determining the parameters of when and how the throttling occurs.
As I've explained, now that I make a determined effort to avoid behavior that "provokes" Comcast -- and taking advantage of the superior download management that DownThemAll provides -- I have solved the problem, and no longer get throttled.
I have been downloading via wireless from my man cave for five years now, on four different computers (two XP SP3, two Windows 7).
I first experienced throttling about one year ago (previously described in this thread) on my Windows 7 Home Premium laptop -- when I started downloading lots of Videobox video files I adjusted to the throttling thresholds.
For the record, my Internet downloads have never approached the 300GB monthly limit that Comcast sets for our level of service. With 12 months of Videobox downloads totaling about 1TB, that's an average of 83GB/per month.
Add in another generous 17GB (i.e. 20% of 83GB) for attempted downloads that failed and had to be repeated, and that's still only 100GB/per month of actual usage.
Mom does nothing but send and receive e-mail.
My other usages of the Internet is very low bandwidth.
In case any one wonders about why the throttling, capacity and monthly limits "matter"...
I am considering joining other adult sites in order to download their videos -- stuff that will be in vastly superior quality and true HD as compared to Videobox -- mostly on a rolling basis among a few sites (e.g. Brazzers).
However, I was not about to spend money on these sites if Comcast was/is going to make it impossible to download the videos I want.
Now that I have a handle on what's been going on, and seem to have it solved, I'll probably wait another week or two just to be sure, and then go ahead with some other video memberships.
 
Goldstein All-Star Supporter
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"You have sacrificed nothing and no one."
3689 Posts
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Posted - Jun 14 2013 : 7:48AM
Goldstein All-Star Supporter
All-Star Member

"You have sacrificed nothing and no one."
3689 Posts
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Posted - Nov 26 2013 : 11:55AM
I believe that an additional problem has been underlying the other issues I've already discussed above.
Specifically, the Logitech SetPoint software, v 6.52.74, installed to enhance their mice, trackballs, keyboards, etc. (I use a Logitech trackball.)
Recently, the desktop computer that has been subject to the random freezes began acting-up again.
And, also at other random times when I am not downloading video files.
Really frustrated -- again, because none of the other computers I use has this problem -- I decided to run MemTest86, and rule-out RAM memory as the cause. My RAM is fine.
Also, I install and use the same software on all my computers -- including Logitech SetPoint -- with no probelms.
Bottom-line: By uninstalling the Logitech SetPoint software, not only was I able to stop the random freezes -- which were growing in frequency and annoyance -- but, by doing so, it also eliminated a "waiting for software to close" delay (only a few seconds, no biggie) whenever I would shut-down the computer.
The only "positive" thing that Logitech SetPoint provided in the first place, is a faster mouse experience than the standard Windows Mouse control panel could achieve (a real consideration on larger monitors).
In any event, I have now gone back to and tweaked the Windows Mouse control panel.
It's not as fast as I'd like, but give me reliability over the illusion of a faster experience any day.
FYI, I finally zeroed-in on Logitech SetPoint as a contributing factor, as I updated that program around the same time as the "Shockwave Flash 11.7.700.202 and Firefox 21.0" updates I referenced in my opening post.
Interesting that it hasn't caused the same freezing problem on my other computers.
BTW, the computer that had the freezing problem is running Windows 7 Pro 64-bit.
The other computers are two Windows 7 Home Premium 64-bit, and one XP SP3 machines.
Logitech SetPoint just seems to be buggy software, and it is (obviously) not updated frequently enough to keep up with all the major and frequent updates taking place with Windows and other software (especially Firefox, Flash, Java, etc.) this year.
Finally, although the other three computers have never experienced the freezing issue, they do have the "waiting for software to close" delay (only a few seconds, no biggie). Since this is not that unusual, I've never bothered trying to exterminate the behavior.
I'm going to go ahead and uninstall Logitech SetPoint from the remaining computers (yes, one-at-a-time).
If this clears the "waiting for software to close" delay on them as well, I'd say we have a winning solution.
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