First post (please, be gentle :-) ):

I have placed a few orders with ADM throughout the year, and so far haven't had any major problems with them (other than slow deliveries, but I can live with that). However, now I'm having a problem with one of their sellers, CheapJAG: I placed an order with him on 9/17, and I still haven't received anything from him. I sent an e-mail to him yesterday (and bcc'd orders@adultdvdmarketplace.com), but I haven't heard a response.

At the time I placed the order, the seller had no negative responses; since then, he's had 20 pieces of feedback, about 10 negative (at least one of the responses appears to be a retraction of a previous negative piece of feedback). Still more troubling is the fact that (a) he's got no listings on ADM at current (I had to go through Google's cache to pull his seller info, and see his reviews), and (b) he's not even in the ADM database of sellers now.

I don't know whether ADM's arrangements with the seller are that they ship in terms of calendar or business days. If it's calendar, CheapJAG is late; if it's business, we're at 21 days (I'm not sure if the two days seller's get to ship is included in that total in ADM's FAQ; if it is, CheapJAG's late, but if it's not, then technically, CheapJAG has until Thursday).

I don't want to get too worked up in a tizzy about this (the final bill was about $50, after all), but I am disappointed and a little upset. :-(

What steps do I take now? As I've said, I've sent an e-mail to the seller (the negative feedback is reporting that the seller's not answering e-mail); who do I need to get in touch with at ADM?

Thanks!

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