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All Forums > International Shopping > International Shopping Forum Page 26 > Hey Scipio?
AuthorPost
mantiz
Member


86 Posts
2/01
Posted - May 3 2001 : 1:09AM
Just wondering if you got your overdue dvds from fivestar? I am now at the end of the third week of waiting and still nothing, However the latest dvd was shipped using Global Priority apparantley so maybee it will turn up within the month. Also how long dose it take genrally using GP???
scipio
Senior Member

1901 Posts
2/00
Posted - May 3 2001 : 3:55AM
Well the email I got from them to tell me that my order shipped is dated 5:14pm Friday 6th april, and I'm 17 hours ahead, so in 6 hours from now it will be exactly 4 weeks since they were shipped. I'm sure you know exactly how pleased I am. :)

Global Priority usually takes 3days to a full week to arrive, which is much more fun, and also a lot more predictable.

When/if they show up I'll be sure and post in this forum.

cheers,

scipio

mantiz
Member

86 Posts
2/01
Posted - May 3 2001 : 5:45AM
Hey man..have you emailed them, and to put it bluntly given them shit about this terrible service? They tell me "We are trying different carriers to improve our service to our customers" I really dont understand this as I havent in the past seen ONE complaint regarding there shipping times.If they were honest and said we are trying cheaper methods of post to try and make more money, It would at least allow us to make our own choice as to who we used, and whether we were hapy to wait over a month for dellivery.
dumblonde
Senior Member

2352 Posts
7/00
Posted - May 3 2001 : 10:18AM
Welcome aboard, Scipio! You'll no doubt have your hands full with this forum, but I can't think of anyone else better suited to handle it......DB
mantiz
Member

86 Posts
2/01
Posted - May 3 2001 : 7:17PM
You a mod now mate, I was thinking of it but i spend to much time on the net as it is, lol. Good luck mate, still no dvds(friday post man has been, lol)
 
scipio
Senior Member

1901 Posts
2/00
Posted - May 4 2001 : 7:30AM
Mantiz,

To be honest I don't see much point in emailing them with abuse. There's a couple of reasons for this:

1) They changed from GPM to nondescript boxes out of repeated posts and such on the Shopping Forum, so they did it with the best of intentions. Their mistake was changing shippping methods hastily without mentioning it anywhere (or updating their pages).

2) They are about to (or just have) changed their international shipping options again, again in response to posts such as your and my own in these forums - they recognise the problem and are trying to fix it.

3) Since they monitor this forum, they -know- what I think. I may now be a mod for this forum, but above that I'm another international customer who voices my opinions. Regardless of whether it's a "bad rap" ;) or not. - And of course however long I wait I'm going to post what's happening with my order. -it's not shit or slander or even bitching - just a simple statement of fact on however long my order is taking. I always find the facts are better than a slagging. Their Customer service (to me at least) has been reasonably good, just that my order was placed at the wrong time while they work out the best way to ship internationally (to many different countries with differing -and changing- laws)...

DB, thanks for the kind words. Have you considered changing your moniker from "Dumb" Blone to "Dirty" Blonde? you get to keep the "DB" and I woulnn't feel like I'm insulting you when I type your handle.. methinks thats why everyone calls you "DB" or "Blondie" ;)

cheers,

scipio

Edited by - scipio on May 4 2001

dumblonde
Senior Member

2352 Posts
7/00
Posted - May 4 2001 : 9:41AM
That's an excellent suggestion Scipio - maybe I should, because it does seem to bother some people.
It's funny, I'll sometimes get a computer-generated email addressed 'Dear Dumb' hee hee. I did choose the name, after all the dumb blonde jokes I've heard, and it doesn't bother me at all ;) I kinda like the Dirty part, though! I'll have to get with Steph and see what the legalities are.
Thanks again,
Blondie
mantiz
Member

86 Posts
2/01
Posted - May 4 2001 : 4:32PM
Well said SCIPIO, I guess, I admire your calmness to sit back and wait now over a month, With the patients of a wine maker is remarkable. The thing that posibly people from the uk and usa may not understand also is that dvds cost us alot more, eg: a single order for example of say 2 dvds valued at $USD 50 + $usd7.50 including freight ends up costing me by the time the exchange rate is taken into account = $NZD 137.60. so as you can see a lost order of a couple of dvds may not put me into bankrupcy, but it is a significant loss. What im eventually getting at is that when companys have a lost package policy such as theirs. Perhaps the concern levels are are understandably a little higher. I am yet to see one dvd and am into them for $NZD 250. So I hope people can understand that It really dose cost us considerably more in this part of the world and when a simple usa-australasia postal transaction is made so difficult, and a one week delivery time drags into 4 or more we are a little concerned. Any way I will sit back calmly like you and look forward to the 4th week of waiting to begin.(ps: I dont know about australia but some times people take notice if you increase the preasure through emails etc, I know some people go to resturants and are served a cold or tough old steak, only to eat up and shut up, others will complain and recive a new hot steak with appoligies)
scipio
Senior Member

1901 Posts
2/00
Posted - May 6 2001 : 11:48PM
Mantiz,

Actually I'm doing this with my own self-interest at heart. A nasty email would only serve to burn bridges between myself and fivestar, whom I may want to order from again. As it is, I'm not happy, you're not happy, and everyone including fivestar -knows- of the current situation regarding your order and mine because of this forum. Discussing it in a public forum as we are, by keeping it to a civil statement of facts, noone can accuse us of anything bad

Whenever the order shows up, and whatever their reply is when I email them at the 8-weeks-after-shipping-mark reflects on them. While my not slagging them for a postal problem shows what a reasonable fellow I am.

As to the cost-difference, yep I understand perfectly, since the Australian peso is worth only slightly more then the NZ rupee. It's nothing to be sneezed at. The thing is the old adage "please allow 6-8 weeks for delivery" holds well in your favour, since companies will do nothing before the 8 weeks is met, since it could be somewhere in the post.

I know for a fact that ALL parcels shipped by Australia Post are -automatically- insured for au$50. Perhaps some companies that ship internationally could look into seeing what local postal policies are? (I'm sure 5-star, a US company might not know what policies of this nature Royal Viking Post (Denmark) has...

scipio




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