New Pornstar Interviews - [more]
Introducing Lady LorReign

"Good oral on me turns me on. Also, knowing that my partner is enjoying themself,"
All Forums > Shopping Info > Shopping Info Forum Page 21 > Kickback Redemption Problem
AuthorPost
Jaysilver
Member

15 Posts
12/05
Posted - Dec 4 2005 : 4:44PM
Two weeks ago, I made a kickback credit redemption at Adult Dvd Empire, and I still have not received my gift certificate. Is anyone else not getting their kickback gift certificates lately also? I sent email to kickback@adultdvdtalk.com and Drew at drew@adultdvdtalk.com, but have not received any responses. Are they the right personnel to contact? Please advise.
Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Dec 4 2005 : 8:28PM
You sent e-mails to the right place. I'm also having a problem getting a kickback gift certificate from Empire. When I contacted Drew, he told me that the person who used to handle the kickbacks at Empire is no longer there and that he is trying to find out who has assumed that responsibility.
astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Dec 5 2005 : 1:26PM
Looks like somebody woke up at ADE. I haven't got the kickback yet, but i have got the confirmation that it's going out. IIRC, ADE ships them out at like midnight or 1 am the next day...

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Dec 29 2005 : 8:01AM
...and it looks like they went back to sleep.

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

BigFerret
creampie scientist

Searching for blonde and red bush
1985 Posts
10/02
Posted - Dec 29 2005 : 8:50AM
Yes, same situation here.
 
phatbasey
Senior Member

1390 Posts
1/05
Posted - Dec 31 2005 : 1:19PM
Sometimes I have a hard time following the link and making (all my choices) qualify for kickback. Any tips?

Edited by - phatbasey on 12/31/2005 1:19:58 PM

Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Dec 31 2005 : 4:10PM
Are you specifically talking about Adult DVD Empire? If so, the best way to handle it is to add all the items to your comparison cart on our site and then use the kickback link on the compare total order cost page.

If you click through any other site a different partner code may be assigned to certain items in your cart at empire.

phatbasey
Senior Member

1390 Posts
1/05
Posted - Jan 8 2006 : 1:24AM
I was talking about when I choose one film for example from say FiveStar and I then I want to buy additonal films from them do I have to return to ADT to follow the kickback link again for each title or will all the DVDs selected be applied the kickback credits? It seems in the past not all my orders are given credit in my kickback account. (I know sometimes it takes a while, that is fine but it seems that if I get any credit at all it is hit or miss)

Edited by - phatbasey on 1/8/2006 1:26:40 AM

Janitor
Retired

Porno movies, sexy videos, xxx. Adult DVD Talk at your service.
6409 Posts
11/99
Posted - Jan 8 2006 : 7:27PM
no you should not have to return to adt. there are specific things with each store though. with fivestar if items in your order are on backorder you're not going to get credit for those items.

if there are specific orders we should be able to let you know exactly what happened.

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jan 8 2006 : 7:37PM
When I process Five Star Kickback credits each month if your order has one or more items on back-order then we do not issue credit for the order. Every two or three months I go back and look at all of the open Five Star kickback orders. If your order still has one or more items on back-order then I issue credit for the items that have shipped and you don't get credit for those not shipped, even if they subsequently ship at a later date.
phatbasey
Senior Member

1390 Posts
1/05
Posted - Jan 21 2006 : 12:45PM
Thanks Drew and Steph another question then concerning Five Star DVD (maybe Five Star can answer). When you activate the coupon and you are buying more product are you accruing more points/dollars?
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jan 21 2006 : 3:43PM
Yes, you are.
poopybutt
Member

48 Posts
5/03
Posted - Jan 21 2006 : 8:13PM
Hi all:

I made a kickback request earlier in the week...

1/16/2006 7:54:29 PM ($20.00) Redemption at XRentDVD

The request seems to be in limbo. No credit has shown up at X-rent, and I don't recall getting a message saying that the request was forwarded to them. Is there a delay in getting the requests processed this week?

thanks,

pb

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jan 23 2006 : 9:34PM
Sorry, I missed this until now. I'll go check into this right now.

We did have some mail server problems earlier this month.

DVDemon
New Member

1 Posts
1/06
Posted - Jan 31 2006 : 3:17AM
I requested a $10 kickback redemption at AdultDVDEmpire on 12/28, but have not received the gift certificate yet. I also have not received a reply to any of the emails I sent to kickback@adultdvdtalk.com, webmaster@adultdvdtalk.com, and drew@adultdvdtalk.com about this problem. Is anyone else having similar trouble?
 
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jan 31 2006 : 4:12AM
Do you know what mail server you send through? I'm not getting emails from anyone named DVDemon. They won't make it through to me if your mail server is on one of the major blacklists.
poopybutt
Member

48 Posts
5/03
Posted - Jan 31 2006 : 10:00PM
Actually, I sent an e-mail when a few days passed after I posted my message in this thread.

I got a server generated confirmation that my e-mail had been received, but I never heard anything since then. I use hotmail when sending messages to the kickback e-mail. Wonder if something's wrong on my end. I've never had problems getting/sending kickback e-mails at this address.

Maybe my records are off, but I never saw the kickback redemption of $20 for my 1/16 request at X-Rent? I looked at my recent orders there, and no $20 credit shows up on any of them.

pb

BigFerret
creampie scientist

Searching for blonde and red bush
1985 Posts
10/02
Posted - Jun 9 2006 : 8:56AM
ADE seems to be taking a long time again with the kickback stuff.
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jun 9 2006 : 12:56PM
Long time in what respect? It's taking a long time to receive your gift certificate code when you make a redemption request or it's taking a long time to get credit for an order you placed.

I'm deliniquent in issuing credits for orders place in the last month. We're still struggling with the server switch to the new hosting company and the program that I use for managing credits doesn't work on the new server. I hope to have it all worked out this weekend.

BigFerret
creampie scientist

Searching for blonde and red bush
1985 Posts
10/02
Posted - Jun 9 2006 : 2:01PM
Drew, yes it was the credit. I'd forgotten how all of that works. I had some stuff from April and just noticed it had yet to be credited.
Thanks,
BF
Bob All-Star Supporter
All-Star Member

5516 Posts
3/03
Posted - Jun 9 2006 : 3:11PM
In terms of turnaround time at the retailer level, XRentDVD is amazing. The credit is often posted to my account on the same day that I make my kickback redemption request.

Gotta love that!

Clay
Member

216 Posts
8/00
Posted - Jun 10 2006 : 7:54PM
I am having problems with orders from ADE never being credited on kickbacks. I have two orders since January that have not been credited but were processed.

I have sent 4-5 e-mails using the kickbacks e-mail address over the past several months with no reply. I tried e-mailing Drew directly today but it was blocked. What e-mail address should I be sending issues to?

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jun 10 2006 : 8:50PM
What was the blocked response message?

We're using a new mail server and I've heard from a few people that their messages were blocked.

Try admin@adultdvdtalk.com too.

Clay
Member

216 Posts
8/00
Posted - Jun 10 2006 : 10:09PM
Your email to "'Drew Black' <drew@adultdvdtalk.com>" <drew@adultdvdtalk.com> with the subject "Kickbacks problem for Clay Account" has been blocked by the Friends system. drew@adultdvdtalk.com only accepts email from people on a list of approved senders to minimize spam, you are not currently on this list. If you would like to be added to the list simply reply to this message without changing the subject line.

After a careful second read I now see that I should be able to unblock the message by replying. I have never seen this system before.

Edited by - clay on 6/10/2006 10:11:01 PM

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Jun 11 2006 : 12:22AM
It's part of the new mail server software we're using. The amount of spam we get is insane because our email addresses are posted publicly on the site.

I've thought about switching to a form-submission based customer service system instead of email because of the spam problem.

Our email server processes about 65,000 messages a day lately. About 5,500 of them are for the ADT customer service email addresses. 99% of these emails are junk.




Jump To: