All Forums > Shopping Info > Shopping Info Forum Page 32 > Laser Edge good customer service (Marc)
AuthorPost
mrzero
Deactivated User

USA
60 Posts
8/03
Posted - Nov 27 2003 : 12:28PM
Hello

I just wanted to compliment Marc that works for Laser Edge . I have been doing business with Laser Edge for about two years ,and every+time I needed help Marc has been their and straighten out my problem with out me getting a big headache.

I just wanted to thank him for the Excellent service !!!

Keep up the good service Marc !!!


Customer

pears
Member

19 Posts
11/03
Posted - Dec 6 2003 : 4:14PM
I agree. Laser Edge has excellent customer service. Marc is always helpful.

The only problem with Laser Edge is they do not really 'ship complete'. Sometimes I have 1 or 2 titles out of stock (at the studio) and they would just cancel the out of stock titles and ship my order. This can be pretty scary as if they shipped to few titles in the order, the shipping cost will be very expensive (shipping is from $20 upwards).

I wish Laser Edge would check first with customers who select 'ship complete' if the customer want to get replacement titles or the customer wants to cancel the out of stock titles and ship the rest or the customer wants to cancel the entire order when titles are out of stock.

One other way to avoid this is to show stock status. With stock status, I will order only titles in stock to avoid these problems.

Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Dec 6 2003 : 5:03PM
Pears,
Where are you located. This should not be a problem if you live in the US because Laser's Edge has a free shipping option for adult titles.
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