lasersedge - Do they reply if order is lost ?

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All Forums > International Shopping > International Shopping Forum Page 23 > lasersedge - Do they reply if order is lost ?

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Hardz Member Hell on Earth 877 Posts 6/01	Posted - Jun 8 2002 : 5:56PM lasersedge.com has been a very reliable and responsive company, even replying to e-mails about product availability within hours. But recently I received a damaged (empty) box from the post office with a letter stating that the contents could not be found. Since informing lasersedge of this unfortunate situation, they have simply stopped replying to e-mails. Anyone else had this problem with this company ? [Link]
scipio Senior Member 1901 Posts 2/00	Posted - Jun 9 2002 : 7:46AM I've always had great customer service from laser's edge, though in your situation I'd advise you to do the following. Since there's not much information in your post, bear in mind that email responses to retailers aren't fast on weekends, if you've sent the email in the last couple of days. Other than that, I reccomend you: Fax Laser's Edge a copy of your email invoice/etc and also the letter from the post office, so that they can check with the post office for confirmation/validation, etc. Read this recent post of Drew's, with special refenence to points number 1) and 2), which I will quote here for convenience. 1) Include any order numbers related to their complaint. We will require an order number to enable a store's customer service staff to associate a user's forum profile with their real name and any open customer service issues. Too many complaints are posted here in the forum that provide no means for a retailer to directly contact a customer based solely on their forum post. We do not share the email addresses associated with your forum profiles with anyone. If your email address is hidden then a retailer really has no way of knowing who made teh complaint. 2) Date, time and method of contact. Anyone posting a complaint will be required to state when and how they attempted to notify the retailer of their problem. We don't want people posting complaints here in the forum without first providing the retailer ample oppurtunity to address the issue. There will be some minimum time requirement as a guideline. Of course there will be complaints that aren't order-specific. Those issues will be exempt from these requirments. Click to expand As Drew has said in his other recent posts, this makes sure that issues raised with stores are valid and lets them check up immediately on your specific issue and answer it here publicly (or directly and privately via email). Best of luck with your lost discs. cheers, scipio [Link]
Gabriel Nine Senior Member Firecracker 1273 Posts 8/01	Posted - Jun 9 2002 : 6:50PM Unfortunately, I can't offer much more than to agree with the sage advice from Scipio - I know it's not of much use to you, but I have found Laser's Edge to offer excellent service. No real problems with their service to date, and they have answered my queries beyond the call of duty. So I'd stick with it, but don't be tempted to bombard them with emails, this can be counterproductive. It can take them a couple of days to get back, esp. as Scipio says at weekends, so bear with it. Good luck! [Link]
lasersedge Member Carmel, IN, USA 75 Posts 2/00	Posted - Jun 10 2002 : 9:04AM Hardz wrote: lasersedge.com has been a very reliable and responsive company, even replying to e-mails about product availability within hours. But recently I received a damaged (empty) box from the post office with a letter stating that the contents could not be found. Since informing lasersedge of this unfortunate situation, they have simply stopped replying to e-mails. Anyone else had this problem with this company ? Click to expand Hardz Please check your email box. I tried to respond to you twice on Friday and I did again today regarding the damaged box. The mails from Friday bounced back. Please let me know if you received the email (s). Marc @ The Laser's Edge [Link]
Hardz Member Hell on Earth 877 Posts 6/01	Posted - Jun 10 2002 : 5:23PM Thanx for the reply Marc, I received your e-mail today. I'd like to apologise for jumping the gun and say thanx for solving the problem. This is yet another example of excellent customer service. lasersedge.com RULES ! [Link]

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