Let's keep buying from Laser's Edge to keep them in business. Can't afford to lose this wonderful store.

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i have to say that in a first time i put the same billing and shipping adress whereas in reality they are different

perhaps it is the detail which mislead laseresedge and make them no trustful

but i am pretty sure they post nothing

a postal package is NEVER lost it is just LATE

see you

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I've had quite a few packages go missing over the years, probably 5-10, and I know for a fact that they were sent, too. Packages can easily get lost or stolen, especially in the International Mail systems.

Some were sent 2+ years ago, that seems pretty late to me. I'm not expecting them to arrive anytime soon, either...

scipio

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I appreciate your "theory" but it is simply incorrect. As I explained to you at the time you reported the missing package, this sometimes happens. Sometimes packages go missing due to a number of reasons. Postal theft being the main one, postal damage/disposal, mis-sort which leads to theft, etc. Your package that went missing has nothing to do with you difference in address. We check that with the issuing bank before we even process the charge. We ship to international customers every day that have different billing addresses and shipping addresses. To say that "a postal package is NEVER lost it is just LATE
" is simply ridiculous. As most here can support, packages do go missing. I have had DHL packages turn up missing, and they are trackable and insured. Packages do and will be LOST, it is a fact of using the postal service.

Billy244, I realize you intended to post praise for us and I do appriciate that. I am not trying to come down on you, I just wanted to set the record straight as to our company policies. I am glad that my resolution to your problem satisfied your buying experience with our company.

Also I thank the many of you that posted in our defense.

Gabriel Nine, thanks for bringing the discussion to my attention. I have been swamped since returning from vacation and haven't had a chance to catch up on the forum yet.

Marc @ The Laser's Edge

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my post was intended to have overreaction and open the debate

in France mail package are "sacred" and i would never understand why a postal parcel doesn't come to me

the first victim is laseredge because he send me the same product twice and it's quite embarrassing for me

in France postal thief is severely prosecuted

15 days ago there were many package missing in a France area
La Poste investigated and discovered an unscrupulous employee who keep the package for himself

he's in jail !

that's why i think there is a serious problem
postal parcel just don't fall down in the sea !

but i keep all my trust to laseresedge

they are the best !!

see you

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I had asked over the phone for the package to be customs friendly and was told it would be, it turned up by DHL and full price of dvds were on package.

I wasnt told on delivery that I owed money in customs charges and ended up having a dept collection company chasing me about monies owed. I didnt know anything about it and dhl never wrote to me. It caused almost 1 year of problems for me

I would love to order again but this has sadly coloured my view on the whole internet buying dvd thing

Neonitrix

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I'm not sure why you got screwed by have it shipped DHL, but last year or so, the government here outsourced the (heavier) parcel post to a private company and they seem to be screwing people for "hidden" charges, etc. Maybe the courier companies come under the same banner. Are you certain that it was Irish Customs who were looking for the extra "fees"?

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What pissed me off more was that it was my first order I had rang lasersedge and told them I didnt understand everything as I had never bought online b4. & the person I was speaking to said dont worry that they will make the package customs friendly.

So I took that on face value, that why all the hassle will the dept collection agency months after I received my order fazed me so much.

Neonitrix

Edited by - neonitrix on 10/25/2003 9:49:06 PM

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In my opinionjust try a standard shipping method with Laser's Edge (or any other retailer) for any subsequent orders. If you check earlier threads concerning Irish Customs, you'll see that you were lucky to get your order at all, as they probably didn't realise it was porn in the package. Others I would personally recommend to try are EroDVD in Holland, Five Star DVD, Adult DVD Now, Adult DVD Empire and Bargain Adult DVD. I've gotten stuff from all of them in the past with no major problems. Many others here would highly recommend most of them. Check them out for prices and titles for yourself and good hunting.

Good to have more Irish members here on the boards!!

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cheers,

scipio

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But they seem to be missing from the 'Where to Shop' page, both the 'logo' links and 'Quick links for shopping' links.

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