Meantime also, AFAIK, what Lasersedge will ship and how long it takes may depend on which shipping option you pick.

Edited to add that Lasersedge generally has good feedback.

Z.

Edited by - ziniaraya on 7/28/2003 7:20:08 AM

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anyway i will have the information in few weeks cause i'm waiting my stuff from lasersedge

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I think you could have got better feedback posting in the INTERNATIONAL SHOPPING FORUM
, also check out the previous treads on Lasersedge there.

I've ordered many times from them without problems, but I can't comment for France, I live in the United Kingdom.

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i have ordered july 24 and i am still waiting ....

not cool

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Check your orderstatus Billy244, maybe the movie is not in stock. I once had to wait more than 3 months before they had a movie in stock, of course it was an Extreme Associates title ;-)

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Edited by - BigFerret on 8/19/2003 5:44:17 PM

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it is a very well known video from RLD so no problem of stock i suppose

perhaps the fact to pay just 1.99$ is the problem ...

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If I were you I would wait for another week and then e-mail Marc about it.

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i am quite worry and i hope i have not lost 22 $ and ...one and a half a month waiting

i send an email right now

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Edited by - Asmodeus on 8/30/2003 3:52:06 PM

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but i live in paris,france it is not a small town and i am quite disappointed

i thought in 4-5 weeks it would be ok

but i am happy to see (thanks your post) that laseredge is a serious retailer

i am sure next week i will receive my movie

(hey ramsey you are a lucky man you live not far from paris and you have just to wait 15 days !did you pay just 1.99 $ like me ??)

Edited by - billy244 on 8/30/2003 4:21:17 PM

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lol

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On the other hand Adultdvdempire has horriable service. I well not recomment them or buy from them every again.

me

Edited by - mrzero on 9/7/2003 11:55:11 AM

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of the 3 titles i ordered ... all were listed as "IN STOCK, SHIPS 1 - 3 DAYS" at the time i placed my order. after ordering, 2 of 3 titles were listed as backordered on my order list.

(these titles are still listed as "IN STOCK, SHIPS 1 - 3 DAYS" in the listings.)

i chose to cancel the order and pay a few dollars more to go through a company who i know has them in stock. customer service was very helpful and quick to cancel the order for me.

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Thought I would chime in here since there is some confusion on our listings. All of our adult listings, except of the rare instance of preorders, say the following "Usually Ships in 1 - 3 Days". There is nowhere on the site that claims "IN STOCK". This does not mean we do not have anything in stock. We in fact have 6,000 plus titles in stock ready to ship. The reason that this inventory is not listed is because we, unlike most of the other sites, run a retail store using our inventory. So our warehouse is our store (located in Indiana). Therefore the logistics of realtime inventory are virtually impossible at this point without some major investment in a new program.

However, we define our stock listing "Usually Ships in 1 - 3 Days" as the following:

If the title is in stock it will ship within the first business day of the order (so if you ordered today, it would be shipped by tomorrow, the first full day). If a title or titles are not in stock, they "Usually" are back in stock within 3 full business days from the time of the order (meaning if you ordered today, they would be in stock by Thursday, in most cases). The thing to remember is the "Usually", all titles are subject to availability. Sometimes titles are out of stock with suppliers/manufacturers and do take longer to get back in stock. In this case we ship them as soon as they come back in stock. This could be a few extra days, weeks or months.

"Back Ordered" with us does not mean you are going to have to wait weeks for a title to come back in stock. Rather it means that we were out of it and had to order it back in stock. We "usually" have it back in stock within 2-3 business days.

I hope this clears up some confusion on our order system.

Thanks for your input!

Marc Daege
The Laser's Edge

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two months later i have not received my movie !!

i have just emailed Marc for that problem and i will post in this forum to tell youtheir reaction and if they are serious or not

now i have just to wait (again ...) and see

see you

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Sir

I am sorry for your disappointment. It sounds as though the package has
been lost. I checked all the shipping information and it is the same as
what we sent the package to. I will GLOBAL PRIORITY MAIL you another copy
of this disc. I hope this is an acceptable solution.

Thanks
Marc Daege

i don't know what is "global priority mail" but it sounds good ...

i have just to wait again ...

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i have just received my parcel !!!!!!!!

Between sept 22 and today there is only 4 DAYS !!

global priority mail is just amazing

Now i can say Laseredge is a really good retailer

Marc from customer service always answer to my email

the only problem is that the first parcel had been lost somewhere between Indiana and France but i realy appreciate the way they deal with the problem ...

i have to buy another DVD with them but it is very difficult to choose

see you

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If this is the case, why were they marked as 1-3 days shipping time? Why didn't I get an e-mail that my order would be delayed (instead of having to follow up)?

At this point, I've substituted some other stuff and had them ship, but I'm disappointed to say the least!

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SDC

Edited by - sdc on 9/26/2003 5:10:03 PM

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My bigger complaint was that I ordered the House of Cards Collection (a 3 DVD set) and was instead shipped the House of Cards DVD. When I questioned them on this they told me that the specs at the bottom (a screen below the description of the movie, the picture showing a 3 DVD set, and the link to buy it) stated that it was a single DVD and was told that they could get it if I wanted. Out of curiousity I checked the site and did a search for "House of Cards" and the only result was the 3 DVD set at a much higher price than my order confirmation. I was told in the e-mail from Laser's Edge (the same one where they ignored my question about The Exchange Student ) that they could get it for me if I wanted it.

I e-mailed them back on Thursday afternoon telling them thanks, but I'm now done with Laser's Edge (I figure that the least I could do was let them know why they lost a customer). They list the House of Cards Collection as shipping in 1 to 3 Days, and after being burned on that 3 times now (as I also had something like a 6 week wait when I ordered Real Girlfriends 1 ) and getting shipped an item I feel is substantially different from what I ordered, I don't really belive anything I see on their site. I waited until now to post this to give them the 48 hours they say it often takes them to reply to say what their response was, but I haven't seen one.

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I ordered a title listed as shipping in 1-3 days. I got an email notice on the second day saying that the title was back-ordered with no delivery date specified. I let the order ride. After a month, with no change in the order status, I contacted Marc. The resulting email exchange was very satisfactory. Although I never got the title I originally ordered (it is still unavailable), Marc offered me my choices from a list of titles he had in-house at very attractive prices. I picked several from the list and they were in my hand two days later.

I understand the Laser's Edge operating model - keep inventory as low as possible and list everything that is available from the distributor(s) on a nearly-immediate basis. The problem is that there is no easy way to know the distributor's inventory and/or supply problems.

Regardless of not getting the title I wanted, I am very happy with my treatment by Laser's Edge and with Marc's personal touch.

~ GaySatyr

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I think the thing that pushed me over the edge was getting an e-mail that basically said it was my fault if I got an item that wasn't what it appeared to be on their site. The offer for the 3 DVD set also didn't appear to be anything with them taking back the one they sent. Instead it came off as "you can still buy what you thought you were getting from us". The type of attitude I perceived coming out of Rob's e-mail combined with his ignoring my question on Exchange Student left me more than a little ticked off.

Not getting Real Girlfriends 2 after this long is also irritating me more and more because when I was e-mailing back and forth with Marc this summer he told me that he wasn't sure he could get it and I told him that if he could get #2 I'd take that one instead. Putting myself in his position, I'd be ordering both of them to see which came in first (and to be fair, he very well may have and the company is that unresponsive). I was also turned off that up until the last time I checked, both Real Girlfriends and The Exchange Student were listed as shipping in 1 to 3 days. Once again, I can understand that some titles will be out occassionally, but when you have them on order for over a month shouldn't you change your listing?????

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