Made my first purchase from lasers edge

Author	Post
spoony Member England 11 Posts 7/02	Posted - Sep 23 2003 : 6:34AM Hello people After reading the buyers guide and other peoples reccomendations on this site i decided to buy a dvd online for the first time, opting for lasers edge. I made my purchase on 9/9 and received shipping confirmation on 11/9 can someone who uses this site regularly tell me when to expect my disk to arrive? Its now 23/9 and i havent got it yet is this normal? Being a first time buyer im not sure how long the process should take - i live in notts/england by the way. Thanks. [Link]
Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02	Posted - Sep 23 2003 : 7:46AM For me it takes around 14 days for it to arrive. [Link]
sdc Member 236 Posts 4/03	Posted - Sep 23 2003 : 8:28AM I wouldn't worry yet. I use Lasers Edge quite a bit and (with the $1.99 shipping option)the disks can take anything between two and four weeks to arrive in the UK. SDC [Link]
timotei Member UK 271 Posts 4/02	Posted - Sep 23 2003 : 11:02AM I would reckon you'll receive it sometime before the weekend. Remember to let us all know in this thread, just so we can keep tabs on current delivery speeds. [Link]
spoony Member England 11 Posts 7/02	Posted - Sep 23 2003 : 11:11AM Thanks for the replies guys I used the 1.99 shipping special so hopefully it wont be much longer. I will update the forum when it arrives. [Link]

snowden porn Member London 648 Posts 11/01	Posted - Sep 23 2003 : 1:43PM yeah sit tight - should be anyday now. How many discs were in your order??? [Link]
spoony Member England 11 Posts 7/02	Posted - Sep 23 2003 : 3:29PM Just the one this time - as i said its my first order so just experimenting really; if im happy with the service i intend to order more [Link]
tdp Member 106 Posts 3/03	Posted - Sep 25 2003 : 5:54AM I've found with LE that the order confirmation and shiping notice come fairly quick and then I wait between 3 and 4 weeks. Its normally just as I'm composing the email saying "where's my DVD" that it flops onto the doormate. I had one disc not turn up. I suspect it was more to do with the UK postal service than LE. They asked me to wait the full 30 days and then gave me a complete refund, no questions asked. Quality. [Link]
stefank60 Member Gold Trader on ADT 383 Posts 9/02	Posted - Sep 29 2003 : 2:50PM tdp wrote: I've found with LE that the order confirmation and shiping notice come fairly quick and then I wait between 3 and 4 weeks. Its normally just as I'm composing the email saying "where's my DVD" that it flops onto the doormate. I had one disc not turn up. I suspect it was more to do with the UK postal service than LE. They asked me to wait the full 30 days and then gave me a complete refund, no questions asked. Quality. Click to expand 2-4 Weeks ??? !! I would be going beserk if I had to wait that long for a DVD to arrive. I use ERO DVD and until recently (ish) their service was very good and 3-5 days was the norm. even when I have usef Jadedvideo in the US I think from memory average del time was app 8-10 days. 2-4 Weeks !!!!!! Stef [Link]
sonyse2t5 Member London 40 Posts 3/02	Posted - Sep 29 2003 : 7:17PM I have a similar story! My stuff was sent by Lasersedge on the 11th Sept, and now the 29th has come still no luck! It aways take 10 days man.....I will wait for the mandatory 30 days before emailing them again. [Link]
westminster Member Canada 38 Posts 8/03	Posted - Sep 29 2003 : 11:52PM sonyse2t5 wrote: My stuff was sent by Lasersedge on the 11th Sept, and now the 29th has come still no luck! Click to expand Just thought I chipped in. Laser's Edge is a wonderful store. It took them 2 days to fill my order, had it shipped on the 3rd day and I received the DVDs on the 5th day using express service. The $1.99 shipping option should take longer but it'll come eventually.. p/s: They shipped in sealed DVD cases. Edited by - westminster on 9/30/2003 12:06:07 AM [Link]
scipio Senior Member 1901 Posts 2/00	Posted - Sep 30 2003 : 1:18AM Laser's Edge orders usually take about 3 weeks to get to me in Australia, but I've never had any orders from LE go missing in the post. cheers, scipio [Link]
spoony Member England 11 Posts 7/02	Posted - Sep 30 2003 : 8:07AM Thought i should should update seeing as i started the post and you people wanted to know the progress - its now 30/9 and still no dvd :( [Link]
Gabriel Nine Senior Member Firecracker 1273 Posts 8/01	Posted - Sep 30 2003 : 5:23PM Sorry it's taking so long for you, Spoony. Sometimes I've found orders from Laser's Edge took quite some time to get to me after the date they were stamped by customs, held up somewhere in the postal system. Still, give it some time, get in touch with Laser's Edge, and I'm sure they'll see you right. [Link]
sonyse2t5 Member London 40 Posts 3/02	Posted - Oct 2 2003 : 6:06PM Same here spooney, still haven't arrived! My stuff was sent by Lasersedge on the 11th Sept, and now the 3rd OCT has come still no luck! [Link]

Dexter Day Member 70 Posts 8/03	Posted - Oct 5 2003 : 6:44PM I used the DHL shipping option for my first order with Lasersedge. Left the US on Sept 4th, arrived in Ireland on the 8th. The extra cash is worth it for peace of mind, if nothing else!! Intend to buy from them again. Good luck with this. Don't forget to let us know. Dexter Day [Link]
snowden porn Member London 648 Posts 11/01	Posted - Oct 6 2003 : 2:12PM I agree about the peace of mind dexter. I always use UPS now - Its so much faster! [Link]
spoony Member England 11 Posts 7/02	Posted - Oct 6 2003 : 5:38PM Hello again Just thought i'd chip in about the shipping charge discussion. I read through the buyers guide on this site and other peoples recommendations and the $1.99 adult shipping special was one of the main selling points that made me choose LE - i realise now this is in fact far from a positive thing as Dexter and Snowden both just said they use another shipping method and its now 6/10 and i still dont have my dvd :( So when the 30 day waiting period is up who do i direct my email to at lasers edge - anyone in paticular or should i just use the sites contact form??? Cheers [Link]
Gabriel Nine Senior Member Firecracker 1273 Posts 8/01	Posted - Oct 7 2003 : 5:16AM Spoony, sorry to hear you haven't received your goods yet. I believe they prefer you to make intital contact via the web contact form. [Link]
sonyse2t5 Member London 40 Posts 3/02	Posted - Oct 7 2003 : 5:36PM Edited by - sonyse2t5 on 10/10/2003 6:23:25 PM [Link]
mission Member 41 Posts 9/03	Posted - Oct 10 2003 : 3:05AM I read through the buyers guide on this site and other peoples recommendations and the $1.99 adult shipping special was one of the main selling points that made me choose LE. Click to expand spoony: When you take the $1.99 shipping special, you do it at a risk. If you receive it then it's good. If you do not receive it for whatever reason, then it's a total loss. Laser's Edge in its website states that loss shipments will not be replaced for $1.99 shipping special. So next time if you choose $1.99 shipping special, be prepared for loss scenarios. But of course, there are feedback from other people saying they receive their DVDs through $1.99 special. If you want absolute guarantee that you receive the DVDs, take the courier option. Laser Edge offers only DHL and UPS (no Fedex). The pros of courier shipping is the package is trackable, insured and very fast (less than 2 days for me). The cons is Laser's Edge rates for courier shipping is very expensive ; $20 for DHL, additional disc $2 and $30 for UPS, additional disc $3. Their low prices, however, helps to offset the high cost of courier shipping. So the total costs for buying from Laser's Edge is about the same as say DVD Empire. The other good reason to buy from Laser's Edge is that their DVDs are shipped 'factory sealed'. This means should you decide you do not want the DVD, you can return it for a refund so long it has not been opened. This is a strong point as a lot of other stores ship DVDs unsealed or some even without the case. My experience with Laser's Edge has also been pleasant. All my emails get answered by the next working day. Some stores takes a long time to reply and some don't even reply! I hope Laser's Edge will: Continue to keep prices low . Reduce the courier shipping costs . I hope you will receive your DVD soon. Maybe it has been delayed or maybe it has been stolen. You can get in touch with Laser's Edge through the 'contact us' form quoting your order no. [Link]
Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02	Posted - Oct 10 2003 : 12:53PM I hate to admit this but I have a little problem with Lasersedge myself right now. Two packages were sent to me on 9/12/2003 and 9/16/2003 but I still haven't received them yet. I e-mailed Marc about it and he said that it could be due to the hurricaine that hit the east coast last month. Most airports were shut down and they used a mail consolidater located in New Jersey. If I'm not mistaked they used this mail consolidater before and it was not really a success I think so I'm afraid I won't see my movies again. [Link]
spoony Member England 11 Posts 7/02	Posted - Oct 11 2003 : 6:44AM Hi everyone, Suprise suprise my movie dropped through the letterbox this morning :) so for everyone wanting to know current shipping times - it took exactly 1 month from shipping to delivery. I would complain that this is a long wait but im that pleased to see my movie after Missions previous post that i dont care! I hope sonyse2t5 you get your disk soon as we both live in the UK and purchased on the same day. Lets hope after all the wait the movies a good'n Cheers spoony [Link]
timotei Member UK 271 Posts 4/02	Posted - Oct 11 2003 : 7:14AM Cheers for keeping us updated - seems to be a glitch somewhere in the system, and the hurricane scenario could well be a factor. I hope you won't be put off using LE again, as I think you're experience is not typical. [Link]
Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02	Posted - Oct 11 2003 : 7:18AM I hope I will also receive my movies one of these days. I just hope LE didn't switch back to their old shipping service because it was very flaky. [Link]

Dexter Day Member 70 Posts 8/03	Posted - Oct 11 2003 : 2:25PM spoony wrote: my movie dropped through the letterbox this morning :) Click to expand Delighted to hear it!! Dexter Day [Link]
Gabriel Nine Senior Member Firecracker 1273 Posts 8/01	Posted - Oct 11 2003 : 4:08PM Spoony, glad to hear you got the goods...at last. Can you do us a favour have a look at the packet and tell us what date it passed UK customs? [Link]
spoony Member England 11 Posts 7/02	Posted - Oct 11 2003 : 6:07PM Hi In answer to your question Gabriel nine it doesnt seem to say a date. There is a green united states postal service sticker with 'magnetic software disk' stamped on it but no date? There is also a sticker that says zurich and some numbers?? Hope this helps [Link]
sonyse2t5 Member London 40 Posts 3/02	Posted - Oct 11 2003 : 6:35PM YES, Sponney, I did get the packages on Friday! In all ocassions I have shopped with laser edge this is the worse ever! I will not use their 1.99 service aain, it should be scraped and replaced with the kind of Airmail serviceas Adultdvdnow/Adultdvdexplorer. It took a flipping month. I would have spent $10 for shipping 2 dvds. [Link]
Ramsey Senior Member Trina Michaels fan 10332 Posts 10/02	Posted - Oct 11 2003 : 6:51PM I don't mind waiting a whole a month but I would like to know in advance if it will take so long because now I assume my package is just gone :-( [Link]
Gabriel Nine Senior Member Firecracker 1273 Posts 8/01	Posted - Oct 12 2003 : 11:27AM Spoony, thanks for the reply. I was just wondering if it had a UK Customs stamp (it's usually on or over that green customs declaration sticker) because I had a couple of packages a while back from Laser's Edge which had clearly entered the UK and been stamped by customs quite some time before I got them. I just wondered if that was what happened with your goods. One drawback of ordering from Laser's Edge by courier is that they don't have stock status so you can order items for express delivery and still have to wait till they get 'em in stock. [Link]