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| vassfaret Member 64 Posts 10/05 |  Posted - Aug 11 2009 : 7:12AMTheir website looks so fine. Tons of titles. Free international shipping, and always replies to emails within eight hours. So they say. I placed an order with them some time ago. Not a big one, just three DVDs. Received only two titles. The third one was put on "back order". Nothing wrong with that, but weeks have passed and nobody seems to know when (or if!) that missing title ever will be in stock again. Shot them an e-mail about the subject, and the only answer I got was; "I will take care ..." No explanation. Shot them a new e-mail last Friday, and said they could replace the missing title with another one. OR, if that title was out of stock too, I wanted my money back. Haven't heard a word from erodvd.nl after that. _ _ _ What makes this site (and customerservice) so miserable, is that you cannot know which titles are in-stock. They charge you for unavailable titles, and they don't reply to e-mails. I cannot recommend this European site. [Link] |
| thelurker Member 12 Posts 2/09 | Posted - Aug 11 2009 : 12:35PM [Link] |
| ukbadboy Member United Kingdom 89 Posts 1/07 | Posted - Aug 11 2009 : 2:46PM Had a complete performance getting my money back.Avoid  [Link] |
| Wodgers Member 414 Posts 7/04 | Posted - Sep 1 2009 : 10:49AM Poor customer service indeed. I specifically requested a "no case" shipping several times, received a "ok" reply, and each time I received a bulky parcel with cases included. Unbelievable. this is the ONLY reason i don't deal with them more often [Link] |
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