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All Forums > Tech Talk > Tech Talk Forum Page 23 > Need help with display problems
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Bill All-Star Supporter
All-Star Member


5334 Posts
6/00
Posted - Mar 10 2009 : 9:21PM
Tonight when I started my PC (Vista 64 bit) from Sleep mode, my monitor came on at a pretty low resolution. Not knowing what to try, I just restarted my PC. After doing that, I had no display at all. However, based on audio cues, it was obvious that Windows had started up completely.
After playing around with different things for a while, I found that if I unplug the DVI cable from my monitor and then plug it back in, the display would appear, but at the same lower resolution (1024 x 768).
I have an nVidia GeForce 8800 GTS 512 video card. When I go to the nVidia Control Panel to adjust the resolution, 1024 x 768 is the highest resolution that it allowing. When I go the device manager, it says that "this device is working properly."
The monitor is a Acer AL2216W, with a maximum resolution of 1680 x 1050. The device manager says that this is also working properly.
I'm not sure what to do now. I don't want to have to pull and replace the DVI cable every time that I reboot my machine, only to not use it with a reasonable resolution.
Does anyone have any suggestions?
picman
Senior Member

Nothing says I love you so much as a tongue in the ass.
2884 Posts
1/03
Posted - Mar 10 2009 : 10:27PM
Have you tried hooking up a different monitor with the same cable? Used a different cable on the same monitor?
Jordan1
Member

Fishing, a fun hobby!
490 Posts
7/08
Posted - Mar 11 2009 : 1:20AM
I read somewhere that putting a computer in Sleep Mode is a bad idea. I have mine shut off and also changed everything to full power instead of the Energy Saving Mode.
It can cause all sorts of problems, including the one you're experiencing. I don't know if it will fix the problem once something is screwed-up, but make the changes I spoke about above and see if helps.
If you do manage to find a solution, I STRONGLY suggest you and others follow my advice about the Sleep Mode/Hibernation and Energy Saving Mode.
P.S. I just remembered that one of the things the Energy Saving Mode did was to screw-up my editing software and the TV recording function. It would shutdown the functions after about 22 mins. It took months for me to finally get the answer after getting escalated to speaking with a level 3 tech.
Harri Patel
Senior Member

#SDNY he's all yours. -- Michael Steele
5110 Posts
3/03
Posted - Mar 11 2009 : 1:59AM
Bill, just a guess - maybe the nVidia driver has gotten corrupted or something, and the system defaulted to some kind of barebones Windows graphics driver? I don't have a Vista machine, but on my Windows 7 beta system, you right-click on a vacant area of the desktop, then --> Screen Resolution --> Advanced Settings --> [takes you to Adapter tab] --> Properties --> Driver tab. What does it report it's using?
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Mar 11 2009 : 7:44AM
This does sound like the default display driver is being used. I've had this happen in the past and I needed to reinstall the OEM drivers. Did your GeForce come with your system or is it something you added? I ask because when I had similar problems it was because my video card came bundled with the Dell computer but I installed the card vendor's graphics drivers instead of Dell's version of the software.
 
K
Smitten Kitten

Cloud 9
530 Posts
2/06
Posted - Mar 11 2009 : 5:53PM
If reinstalling the driver doesn't help, you might try using a different DVI cable in case your current one mucks up the EDID.
Is the screen blank the whole time, or does it show the usual BIOS and early Windows boot sequence, blanking only when Windows 'proper' starts up?
If the latter, does Safe Mode work? How about some live-CD version of Linux?
Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Mar 11 2009 : 8:47PM
I'm in the process of downloading the nVidia driver right now. In while that's happening, I'll try answering all questions.
I don't have a spare monitor that has a DVI input. I don't have a spare DVI cable. I ordered one today.
Everything in the display settings indicates that I'm using the nVidia GeForce 8800GTS 512 card and the nVidia driver (the driver is from Sept '08, so it makes sense to update it anyway).
One thing that I just noticed is that the display settings is saying that I have a Generic non-PnP monitor. I don't remember if it was always described as "generic" or not. But I'm pretty sure that it is a PnP monitor.
The video card didn't come with the machine. I installed it myself sometime last year.
I'm seeing the usual BIOS and early Windows boot sequence. The screen only blanks when Windows 'proper' starts up (the light on the power button turns orange, which is what happens when the monitor is on, but isn't receiving a signal). It works fine in Safe Mode and like I said earlier, if I unplug the DVI cable from the monitor and then plug it back into the monitor. I'm using the PC right now. Just with low resolution.
Based on the non-PnP thing, I'm starting to lean toward a bad DVI cable, which isn't properly passing information from the monitor back to the video card. But maybe that's just me hoping that the solution to the problem not an expensive one.
I'm going to try updating the video driver now.
Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Mar 11 2009 : 9:04PM
OK. Updating the nVidia driver didn't help. As a matter of fact, as soon as the installation completed, the screen went black. I had to pull and replace the DVI cable in order to see the screen asking if I wanted to restart my PC.
The nVidia control panel still shows the maximum resolution available as 1024 x 768.
What I did notice (and seem to remember from yesterday) is that, in the nVidia Control Panel, my monitor is identified as an "Acer A 2216 W". I hope that's something that it remembers and isn't getting from the monitor. If not, that may screw up my hopes that the problem is with the cable.
Update: after making a change in the nVidia control panel (which I changed back), the monitor now says "Digital Display". So, it appears that the Acer ID was in memory. Also my monitor isn't being recognized as a widescreen monitor. Things that should be round are shorter and wider than they should be and when I played a 1:1.85 aspect ratio anamorphic DVD, it ended up being letterboxed. I'm really hoping that it's the DVI cable.
Edited by - Bill on 3/11/2009 9:31:45 PM
morbidthoughts All-Star Supporter
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Big cats scare me but...
3627 Posts
1/03
Posted - Mar 11 2009 : 11:31PM
I had the same problem when my computer came out of screen saver on Vista. It would default to a low resolution. I can't remember if I changed screen savers or if I just junked the screen saver but it hasn't defaulted since.
Jordan1
Member

Fishing, a fun hobby!
490 Posts
7/08
Posted - Mar 12 2009 : 1:16PM
I did a quick search on the sleep mode/hibernation issue. This is only one of the sources I read at the time. Since this happened more than 3 years ago, it‘s hard for me to recollect all of my sources.
morbidthoughts beat me to it, but I was also going to mention what he stated in the post above this one. Screensavers are often the culprit also. As a matter of fact, they should be totally disabled-something I also did when I turned off the Energy Saving Mode, and Sleep and Hibernation modes.
Now that my recollection is starting to be refreshed, my own manufacturer recommended I shut them all off!! They started to realize that they were getting a lot of tech calls that were caused by these features.

The Perils of Hibernation in XP - Use at your Own Risk
Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Mar 12 2009 : 8:55PM
Now I feel like a real idiot. Although there is a reset button on my monitor, which didn't do anything to fix my problem, I didn't think to pull the plug on the monitor until a few minutes ago. After doing so, the video card recognized the model of the monitor, as well as its capabilities, again.
Thanks to everyone who made suggestions.
Edited by - Bill on 3/12/2009 8:56:10 PM



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