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All Forums > Shopping Info > Shopping Info Forum Page 43 > No reply from DVDXtreme
AuthorPost
Topper
Member


18 Posts
9/01
Posted - Sep 25 2001 : 3:09PM
I am having trouble getting a response from DVDXtreme. They are not responding to any of my emails regarding shipping etc. Is anyone else having trouble with them?
Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Sep 25 2001 : 5:24PM
I was having problems getting to their web site a week or two ago. I wrote to them about it but received no response. A few days passed and I had to reset the router here for a different reason and then I was magically able to get to their site. I haven't tried to write to them since then.

I recommend giving them a call if it's real important.

Bill All-Star Supporter
All-Star Member

5334 Posts
6/00
Posted - Sep 25 2001 : 8:33PM
When I had a problem with the first (and definitely the last) order that I made from DVD Xtreme, they never replied to either of two e-mails that I sent them.

They apparantly know that their customer service sucks. Below is from thier own F.A.Q. page.

Q: I EMAILED YOU GUYS THREE TIMES ASKING ABOUT WHEN MY ORDER WILL SHIP. NO BODY EMAILED ME BACK!
A: We are a very small company. Everyone is busy. We answer emails everyday, but we do get behind.

I wish I had seen this before I placed my order. When a question like this is a FREQUENTLY asked question, it says a lot about the poor quality of their Customer Service.

Edited by - Bill Broderick on Sep 25 2001

Edited by - Bill Broderick on Sep 27 2001

Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Sep 26 2001 : 10:57PM
I wrote to the owner of the company shortly after I posted in this thread yesterday. No response yet.



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