Reviewers Recommend
Big Ass DPBig Ass DP - review by bono-one
Director: Sid Knox
Starring: Seth Gamble, Christian Clay, Anna Claire Clouds. Read review
All Forums > Tech Talk > Tech Talk Forum Page 19 > PremiumPass running slow for me but not others
AuthorPost
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 14 2010 : 10:13PM
I don't understand it. I don't think malware on my own computer would allow a particular site to load but slow it way, way down. It would block or redirect away from a site completely, not just slow it down. But still, just so that I can say I tried, I've ran scans by my anti-virus program and two different anti-spyware programs, including the program that did clear up the problem a few years ago when I did have malware redirecting me away from jennahaze.com. I've tried uninstalling and reinstalling firefox and disabling Internet Explorer, although after I reinstalled firefox it still remembered all of my bookmarks, passwords, etc., even after I told it to delete those when I uninstalled, so I don't know what happened there. But whatever. I still don't think it very likely that the problem is on my computer. But if others have no problem with the network being slow, then it shouldn't be the servers. So it must be a relay between where I am at and Montreal. But another weird thing is that both the members' area and the preview sections of premiumpass sites are super slow for me, whereas the preview sections of brainpass sites are fine for me. I'm not currently a member there, but I would assume the members' area of that network would be just as fast as the preview sections. So something, somewhere is really slowing down the premiumpass network for me, while leaving its older sister network, brainpass, unaffected. Strange. At least I will he using a different ISP in a little over a week, so if it is this local ISP, the problem would be solved. We shall see.
Once I am on a photo set page, the thumbs load fairly quickly, and I can click a thumb and load a pic fairly quickly. But zip downloads are Sloooooowwwww and quit before I even get 80 KB. Obviously incomplete. And getting to that thumbnail page can take a while. And I just tried to load a Lexi Belle video page to see how well the videos download. The page is still loading after 10 minutes. Never mind, I just finally got the page loaded, and tried a download. The video downloaded fine. I canceled the download myself before it was complete, but it was going pretty fast, and had over 10 MB downloaded already before I canceled. So whatever the problem is, it's affecting the webpages and the zip file downloads but not the video downloads. I'm hoping that that also rules out any lingering doubts that the problem is on my own computer.
Any ideas?
Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 15 2010 : 12:51AM
How do you know you are the only one with the problem?
At any rate, what you've described sounds like one or more of the PremiumPass servers is overloaded. However, if you know for a fact that other people are not experiencing the same problem when performing the same actions then it could be a router is getting hammered somewhere between the server and your computer.
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 15 2010 : 1:05AM
I do not know that I am the only individual with this problem. But I do know that there are others who do not have the problem. I've asked, and they've given the old "It seems to be loading fine for me."
I e-mailed a guy at Premiumpass last week, and he told me at that time that he did ask and they were doing something with the servers, but things should be faster on Monday (5 days ago). I haven't heard anything more since then. Probably from some combination of him not having an answer for me and him not checking his e-mail.
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 15 2010 : 1:07AM
Well, what do you know? When my wireless card conked out on me after I first hit post, it did post on me after all, so I didn't really need to retry and resend data.
Edited by - Gentleman Jon on 5/15/2010 1:10:23 AM
Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 15 2010 : 2:07AM
"Doing something with the servers" is always an opportunity to screw things up.
It also confirms that the site uses a server farm, so there is some kind of distribution of traffic going on at their end. Granted the paucity of information, I would still bet on the problem being at their end.
 
Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 17 2010 : 3:40PM
Any joy?
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 18 2010 : 3:03AM
No.
Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 18 2010 : 1:22PM
Well, that sucks. I think you really need to be on the phone with their tech support to get this one resolved.
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 19 2010 : 1:29AM
He finally got back with me. They still don't know what's going on, I'm the only one they know of who is having any problem, but they are taking me seriously.
Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 19 2010 : 3:34AM
Good luck, and let me know how it turns out.
Robert
Member

My past is a foreign country. Most things are different there, including word usage.
503 Posts
12/06
Posted - May 19 2010 : 9:32PM
For what it's worth.
A while back I was having a 'problem' with a web site that wasn't loading correctly in my browser. No other problems with any other web sites.
Contacted the webmaster and they couldn't figure out what the problem was and had no reports of this problem from any other users.
To make a long story short I removed (un-installed) the browser and installed it (re-install). Problem went away.
I didn't suspect a corrupted browser since it worked fine everywhere else except this one web site. But (ah...the big but) that was the problem.
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 20 2010 : 10:40PM
I did try that. Except for whatever reason, even though I was telling Firefox to forget everything when I uninstalled, when I'd reinstall, all my bookmarks and passwords would already be loaded when I first tried to load the fresh install. And I tried viewing the site with IE, and it was no better with that browser.
No, it's something on their end, or between us. I'll be on a different ISP in a few days, I hope that will make a difference.
Gentleman Jon All-Star Supporter
All-Star Member

1881 Posts
6/05
Posted - May 26 2010 : 7:51AM
I am on the different ISP now, and things are looking great. But my anti-virus software was finally able to install some kind of major update when I got my computer on the other ISP, and I don't know what that update was supposed to fix. Actually, my computer was all kinds of jacked up Monday night, and I had to use system restore a few times, which always messes with anti-virus software's sense of being up to date when a computer is being restored to how it was on a previous date. I was fully prepared to do a restore back to the factory image, but things seem stable right now, so that looks like that won't be necessary.
Anyway, I don't know what was going on with my computer earlier, or what the anti-virus software update was doing beyond updating the virus signatures, or if any of those problems might have somehow been causing my system to load data from certain servers extra slow. But the important thing is that I can really use all of Premiumpass again for the first time since May 5, and my computer is hopefully stable and functioning normally again after this past weekend, whether the issues were related or not.
Hardware All-Star Supporter
All-Star Member

Your other left
14595 Posts
3/02
Posted - May 26 2010 : 1:59PM
All's well that ends well, but it seems like multiple things changed in the interim, so we'll probably never pinpoint the cause.
All Forums > Tech Talk > Tech Talk Forum Page 19PremiumPass running slow for me but not others

Previous topic: 'Operating system cannot be found'
Next topic: Encrypting DVDs



Jump To: