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All Forums > Shopping Info > Shopping Info Forum Page 34 > Problem with xrent
AuthorPost
sweet dave
Member

Buffalo, NY
9 Posts
6/03
Posted - Jun 17 2003 : 3:50PM
I'm writing here because I've noticed that some people from various companies, including xrent, sometimes come to these message boards, thus although I e-mailed the company I hoped this would also attract their attention. Also, maybe I'll find who has my package.

I just signed up for their Preferred service Friday, and I received two of my choices yesterday, but today, I received someone else's package of ten DVDs instead of the third DVD I ordered. If anyone receives Sailor and the 7 Ballz instead of a collection of ten DVDs, I'm sorry but it isn't my fault. And to xrent, I hope you don't charge me for your mistake. They'll be in the mail tomorrow as soon as my mailman comes.

XRentGuy
XRentDVD

XRentDVD Employee - with a little pull ;)
53 Posts
4/01
Posted - Jun 18 2003 : 2:06PM
Yup, this on is 100% our fault. Sorry about that. We cross shipped 2 orders just like Sweet Dave said. Sorry it took me so long to respond, but we had a rough start to the week when a car accident took out our warehouse power. We have finally caught up, so everything is back to normal. Sweet Dave, you should receive an email from customer service detailing how we will be handling this issue.

Sorry for the inconvenience,


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XRentGuy

astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Jun 18 2003 : 2:13PM
Sweet Dave, normally as a matter of courtesy, people are asked to give a retailer time to respond to your e-mails or other methods of contact before you post a problem in the forums. Nobody expects you to wait for a couple weeks for a response, but a couple days is normally more than fair.
sweet dave
Member

Buffalo, NY
9 Posts
6/03
Posted - Jun 18 2003 : 2:53PM
I didn't really write to complain, astroknight; I only hoped that maybe I could get answer here first if their e-mail server was backed up, that's all.

As for xrent, not only did they not charge me for the wrong shipment, which is what I was really concerned about, but they also gave me a $3.95 credit for their mistake. I've never had a company respond to me like that. Thank you very, very much! Your response is very much appreciated.




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