What I can think of:
1) The wmv file is the cause
2) Did you uninstalled the lite version of Roxio before you installed Roxio 9?
2) Were there any patches for Roxio?
3) Have you tried poking around [invalid URL removed]Roxio support?
4) Are there any firmware updates for your CD/DVD Drive?
5) There may be some sort of software conflict.

If all software and hardware is new then you should have access to support. See if you are able to burn another wmv file to see if it can work at all.

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Just to clarify, the full burning process on the lite program completed all necessary conversions and produced a disc that played fine in a stand alone player.

Re your questions :

2) The old program had not been removed. However, I have tried your suggestion and removed it but it makes no difference.

2) Not sure about patches. I assumed when I registered it that it would connect me up and download any necessary updates ?

3) I tried the support area Q&A's and the 'webticket' thingit (but that didn't produce any sort of on line response). So far my experience on dedicated 'Techy' forums seem to be full of people who love to join in with each other and jump all over you because you're not an expert. Or rather, an expert in computin'.

4) Not sure what optical drive it is, and hence how to look for firmware updates (tho' as I say it worked fine yesterday with the lite edition). I'm sure finding out should be obvious but I've rooted around in my computer and it ain't jumping out at me.

Z.

Edited by - ziniaraya on 9/21/2006 7:37:32 PM

Edited by - ziniaraya on 9/21/2006 7:58:57 PM

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Then within Roxio there should be a way to check for updates. It may be an icon in the start menu or it may be hidden within program menus (like in Firefox it's within the Help menu)

I doubt Dell's tech support will help you with this unless it is a hardware specific error. Roxio's phone support may not be free and their knowledgebase looks terrible. I would try their forums for more trustworthy help if it is frequented by company support staff .

I'm thinking the problem is either the wmv file (corrupt, unsupported codec, copy protection), roxio or the media

Edited by - Oatmeal on 9/21/2006 8:39:17 PM

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The thing about the file itself being corrupt and not supported etc is that I have burned the very same file to disc with success just two days ago with the free Roxio that came with the PC. Plus I have tried a number of different ones.

However, there is no point in one asking for advice if one is not prepared to take some of it so I have made an effort on a teccy forum but I'm not hopeful.

Z.

Edited by - ziniaraya on 10/3/2006 5:10:52 PM

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[/quote]
Did you use the free version to do the exact same thing, burn it as a Movie DVD? Or did you burn it as a file on a DVD?
[/quote]

As a movie which played fine on a stand alone player.

Z.

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[invalid URL removed]Doom9 Forum

[invalid URL removed]Roxio Community

I've disliked Roxio ever since encountering it about 10 years ago. If I get a computer in the workshop that has it installed, I remove it and install Nero and Nero Vision Express.

Far better programs for burning

Sharon Mitchell - Goddess of Porn!

Edited by - Clarisworkz on 9/23/2006 9:46:27 PM

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Harri : I am sooo close to going for Nero. Though I suspect that computer stores are not hot on refunds for software that 'doesn't work'.

Z.

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Return policies for software generally suck and if it is possible it will have a time limit.

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I cannot see why Roxio has been such a disaster on a nearly new machine which has not been cluttered up with loads of crap. There must be some basic and resolvable reason no doubt, but well beyond my wherewithal.

Nero has produced a dvd straight out of the box. It is not very nice to look at and the controls so far seem to be confusing, if not perverse. I have yet to find how to save the ISO file before burning whuich seems to me to be essential to save time on re-burns but I reckon it must be there somewhere. Still, an old Ford that starts first time is a lot more use if you've got a journey to make than Rolls without an engine in it.

I'll let you know how I get on with my refund. One complete reinstall later, and I have got a lot of frustration to vent on the first person at the store that says no...

Z.

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There should be a way to create iso's. you're talking about as you create a video-dvd right? perhaps it's in the advanced settings?

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I have procured a full cash refund for Roxio.

Z.

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