Screen Freeze In Vista

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All Forums > Tech Talk > Tech Talk Forum Page 23 > Screen Freeze In Vista

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Walter All-Star Member 1445 Posts 3/05	Posted - Apr 20 2009 : 8:44PM I have a screen freeze problem on my laptop. I have had Vista 32 bit for roughly a year and have not had this problem before. The Vista screen freezes while I am working, The only solution for me has been to shut the computer off and then turn it back on. This has been occurring for a few months. I am wondering if this could be caused by some sort of memory issue. To test this I made some observations with Task Manager. Yesterday I turned on the Task Manager after I had recently restarted the machine. I saw the following at that time: On the Processes Tab: Firefox using ~92MB of Memory (Private Working Set) Host Process For Windows Services Using ~41MB of Memory (Private Working Set) Desktop Window Manager using ~15MB of Memory (Private Working Set) Microsoft Windows Search Indexer Using ~12MB of Memory (Private Working Set) 75 other processes all using <10MB On the bottom of this tab, it indicates that I am using ~3% of my CPU right now but 45% of my physical memory. The performance tab indicates that I am using ~900MB, which is 45% of 2GB, which is the total amount of RAM on my machine. However, I am only running FoxPro right now. After making note of the above, I left Task Manager up and left my computer for a few hours. When I came back, the screen was frozen and Task Manager indicated that 54% of my physical memory was being used. It seems that a process called the defragmenter was running when I came back that was not running when I left. It did not appear to be a huge memory hog. I am not an expert and any help or explanation that could be provided here would be greatly appreciated. Is there some sort of memory problem here? PS I have 2 co-processors, if that matters. PPS I have done many antiviruses, antiMalwares, antiSpyWares, etc... type procedures. They seem to indicate that my machine is clean. I also ran memtest and id not find any errors. Thanks! [Link]
Jordan1 Member Fishing, a fun hobby! 490 Posts 7/08	Posted - Apr 20 2009 : 10:47PM I know you said you tried anti-malware programs, but did you run Malwarebytes with the latest update? If you already have it installed, open it and click on the Update tab. You'll see Check for Updates, just click on that and it will update the program. If it still finds nothing, boot the computer in Safe Mode. Sometimes if there is a program that is hung, Safe Mode will shut it down. Check the Task Manager in Safe Mode and see if anything abnormal is running. Almost nothing should be running in Safe Mode. If none of this works, the odds are that you have a serious problem with the computer. It could be the mother board or some other hardware issue. As far as software, have you installed any new program very recently-around the time this started? I'm not a Vista user, however, I do know that there is a major issue with Vista. What video card do you have installed? If it's a Nvidia video card that could possibly be the culprit. It seems that the ones they made for Vista has major problems. Microsoft has accused them of ruining the name of Vista by having faulty video cards that creates various problems. There is even a class action suit against them by a shareholder for an abnormal failure rate. If I were you, I would contact the manufacturer to see what can be done-especially if you're still within the warranty. It's always good to purchase an extended warranty for computers. [Link]
Walter All-Star Member 1445 Posts 3/05	Posted - Apr 21 2009 : 12:07AM Jordan1 wrote: As far as software, have you installed any new program very recently-around the time this started? I'm not a Vista user, however, I do know that there is a major issue with Vista. What video card do you have installed? If it's a Nvidia video card that could possibly be the culprit. It seems that the ones they made for Vista has major problems. Click to expand The only thing I installed knowingly at the time this started was ITunes. However, uninstalling ITunes didn't help matters. How can I tell what video card I have? Thanks! [Link]
Jordan1 Member Fishing, a fun hobby! 490 Posts 7/08	Posted - Apr 21 2009 : 11:31AM There are several ways. I think the procedure is slightly different for Vista users than XP. I've only dabbled with Vista once or twice. If my memory serves me, the quickest and easiest way on Vista is to right-click on the Desktop->Personalize->Display Settings. It should tell you what the Video Card is, e.g., Nvidia GeForce XXXXX. It's also in the Device Manager which has other info about the PC. I think you right click on (My?)Computer-left-click on Properties->Device Manager tab. After clicking on Device Manager there should be a list. Click the + next to Display Adapters and it should tell you what Video Card is installed. If u let me know which one it is, I might be able to help you find out if that Video Card is on a list of defective ones causing crashes or freezing. If there is such a problem, the manufacturer is obligated to fix it at no charge. Sometimes the bastards will try and dupe the public and hide a known problem so they don't have to recall and fix the tons of faulty PC's out there. I know there is definitely a problem with Vista notebooks and Nvidia Video Cards. [Link]
RandomPrecision Senior Member Enjoy! 8175 Posts 3/06	Posted - Apr 21 2009 : 1:21PM When I have problems like this, I just start reinstalling things until the problem goes away. Sounds like the video card driver would be the first thing to try reinstalling. [Link]

Walter All-Star Member 1445 Posts 3/05	Posted - Apr 21 2009 : 7:11PM I have Intel Graphics Media Accelerator - I guess that is my video card. Inexplicably, after freezing several times a day for ~ 2 months, I have gone 2 days without crashing. I will keep my fingers crossed. Thanks for the assistance. [Link]
RandomPrecision Senior Member Enjoy! 8175 Posts 3/06	Posted - Apr 22 2009 : 6:49PM Basically, all you have to do is uninstall the driver and Windows will automatically find the right one and reinstall it when you restart your computer. Sometimes drivers and things just get fucked up. I don't know how it happens but I know a reinstall has worked for me several times. Edit - Just make sure you have access to another computer with internet access before you do anything. There shouldn't be a problem but if there is, it's really helpful to be able to get online and find some help. Edited by - randomprecision on 4/22/2009 6:50:41 PM [Link]
Hardware All-Star Member Your other left 14606 Posts 3/02	Posted - Apr 23 2009 : 7:05AM Walter wrote: I have Intel Graphics Media Accelerator - I guess that is my video card. Inexplicably, after freezing several times a day for ~ 2 months, I have gone 2 days without crashing. Click to expand IGMA is a generic name for a family of on-board graphics chips. That is to say, if you were to open up your computer you wouldn't see a video card, the video is provided by a chipset that is integrated on the motherboard. My guess is that you have automatic updates enabled, so it is possible that the problem was a faulty driver, and an update was installed a couple of days ago, thus automagically correcting the problem. That is certainly preferable to the other common causes of the problem you describe, which are a bad solder joint or a cracked motherboard. [Link]

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