I hope this is useful--I'll post similar reports whenever I order from a new vendor. Comments, suggestions, and corrections are welcome!
Saki
Store Name: Jadedvideo.com (http://www.jadedvideo.com)
Location: Irvine, California
Type: Mainstream and Adult VHS and DVD sales
Payment Forms: Visa, MC, AmEx, Discover, Money Orders (with surcharge)
Shipping: $3.00 per title for USPS Priority Mail. Free Priority Mail shipping with purchase of 6 tapes/DVDs in the same order
Return Policy: 30-day returns for defective items only. Return shipping is reimbursed.
Sales Tax: Charged within California only; rate depends on county of residence
International Shipping: Yes, but apparently not to Great Britain
Privacy Policy?: Not a formal privacy policy, but they state they do not sell their mailing lists and they disclose how they use browser cookies
Customer Service: Via e-mail or snail mail only
Secure Online Ordering?: Yes
Confirmation E-mail?: Yes, but no line item summary (only shipping address & order totals)
E-mail return address: webmaster@jadedvideo.com
E-mail subject: "Your Jadedvideo.com Order"
Date of Order: 01/13/00
Date of Shipment: 01/14/00
Date arrived (California): 01/17/00
Discreet Packaging: Yes
Secure Packaging: Yes, USPS Priority Mail box with tape covering exposed corners
Return Address: JK Group
Inserts in Package: Invoice, non-explicit glossy adult studio promotional flyer
Credit Card Charged Correctly: Yes
Name of Merchant on CC Bill: J.K. Group
Transaction Memo on CC Bill (if applicable): "Selling Video Tapes"
Snafus (if any): Ordering system will not accept e-mail addresses with an underscore "_" in them.
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